Customer Service is an interesting and challenging opportunity for those who are finding happiness to add values to others. This position opens for fresh graduated candidates who dedicated in customer service function, had proven ability to deal with problem in a calming manner, possess positive service mindset with a clever communication. MAIN DUTIES: -Feedback promptly to customer inquiries in English or in French in professional manner (inbound & outbound calls /email). Manage effectively large amounts of incoming calls/emails. -Listen actively to identify issue and provide best and effective solutions to ensure excellent customer satisfaction; -Troubleshoot and resolve complex technical and payment issues; -Maintain strict client confidentiality regarding to all personal and financial information; -Remain courteous and professional when handling of difficult customers; -Escalate customer’s request and complaints to appropriate specialists; -Gather and identify problem trends, report to supervisor for discussion and service enhancement; -Record all customer’s cases in company database; -Maintain an in-depth understanding of all products details to answer questions from customers in a timely and efficient manner; -Communicate and coordinate with internal and external departments.
Yêu cầu công việc
-Great customer service mind set is a must; -EXCELLENT ENGLISH (speaking, listening, writing equivalent to IELTS >=7.0 or TOIEC > 800) or FRENCH (speaking, listening, writing equivalent to DELF > B2). Prefer candidates graduated from over sea. - Fresh graduates, new entry, or experienced candidates are preferable -Ability to work under high pressure and ability to generate ideas; -A strong team player with can-do attitude and adaptability mindset; -Proficient in Word, Excel, Power Point, Outlook and Internet.
Quyền lợi được hưởng
- 13th Payment - Monthly bonus - Training opportunity
Người liên hệ : Bộ phận nhân sự Marketing Research And Data Management Company
Quy mô công ty : Từ 25 - 99 nhân viên
The company is an international leader in the marketing research and data management industry. To cope with our fast growth business development, we are inviting dynamic & high caliber candidates to join our energetic team working in an international environment in HCMC.