Call center staff

• Receive all incoming calls in most effective manner : fastest pick up, warm and clear greeting
• Determine customer requirements
• Effectively transfer to appropriate department if applicable
• Research required information using available resources
• Provide customers with product and service information in general
• Enter new customer information into system
• Update existing customer information
• Make doctor’s appointments following arranged roster
• Document all call information according to standard operating procedures
• Complete call logs
• Identify and escalate priority issues
• Inform next higher level any relevant feedback from customer.
• Follow up customer calls where necessary
• Update job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Daily update internal telephone directory
• Assist management team for admin job, paper works if assigned