Chi Nhánh Công Ty TNHH Aspire Lifestyles Việt Nam Tại Tp.hồ Chí Minh

Reports Functionally To: Asia Regional Partnership & Marketing Director
Reports Administratively To: Head of Aspire Vietnam
Overall Purpose Of The Job
The Group aims to be a global and leading provider of Concierge & Customer Care services to key target client segments. Key to achieving this objective is adaptation of global products supported by a solid network of suppliers/partners who can support the appropriate program of reward and experiential offerings to enhance and differentiate the service offering of Aspire Lifestyles and its clients.
Key Responsibilities
• Develop a cohesive approach to the creation and management of a vendor/partner network in Vietnam that will meet the service expectations of our clients’ defined concierge services, support localization of global product set, innovate local product solutions and increase utilization of the services.
• Develop custom benefit, reward and experiential offerings for client programs utilizing relevant and valued providers.
• Sign agreements with the identified vendors/partners for benefits, delivered via concierge, which will enhance our clients’ service offerings.
• Consult with clients on rewards program design, marketing promotions, website, program P&Ps and associated marketing and materials development.
• Evaluate vendors and offerings regularly to ensure we are meeting clients’ needs and ensuring a competitive edge in the industry.
• Develop and manage a partner quality control and feedback process.
• Work closely with ‘Head of Sales & Marketing for Concierge’ to identify and utilize data and marketing assets that will allow the company to secure best possible benefit/offer set to clients. Manage creation and production of all program-marketing materials, ensuring client’s brand is being represented according to the strategic plan and utilization is healthy.
• Work closely with sales to understand prospect needs and opportunities. Support sales efforts to pitch and sell the global product set as well as custom benefits development.
• Establish where appropriate, specific partner agreed deliverables, be they promotions, discounts & special offer or preferential treatment.
• Manage the on-going relationships with identified service partners. Possess a good understanding of the terms and conditions that will go with the partners’ benefits. Ensure corrective systems and procedures are established to reinforce utilization and to ensure ongoing quality.
• Working closely with our Concierge clients, develop a strategy to leverage their customer relationships to develop promotions, special offers and preferential treatment.
• Understand clients changing needs and identify client growth opportunities as they relate to loyalty (e.g., rewards, marketing promotions, benefits, experiences and sponsorships).
• Work co-operatively with other Concierge teams of Aspire Lifestyles globally, including the corporate team managed by the Group General Manager, Concierge Operations and the Group Partnership & Product Director to establish partnerships and vendor agreements that leverage the Group and our clients’ global presence.
• Conceptualize and develop unique, branded events that Concierge clients can promote to their customers to enhance their brand awareness that drive utilization of their products and services. Ensure that the associated project plan timeline is on track and deadlines are met.
• Ensure that where possible “exclusive” benefits are made available cross-client and are utilized to attract new clients.
• Ensure that identified partners and vendors are recorded in a Group specified database to enable easy searching and identification of identified providers by concierges when fulfilling customer requests.
• Work closely with the Concierge Manager and Concierge QA & Trainer in order to provide input and assist with the development and delivery of the necessary training to the Concierge Consultants on how best to use the partners and vendors that have been selected.
Other Duties
• To work within and promote all Aspire Lifestyles policies and procedures.
• To carry out any other reasonable duties as requested by the line manager and other senior management members.
• To work at other locations as and when required.
• To work flexible hours as appropriate to the needs of the position.
• To be on-call as directed by your line manager and give advise to callers accordingly.

• Drive the overall client portfolio and account strategy to achieve annual growth and performance goals and execute on strategic initiatives.
• Effectively communicate the value of Aspire’s services.
• Consistently monitor client performance.
• Cross-sell products/solutions for increased profitability and efficiencies (website upgrades, mobile app, marketing initiatives).
• Serve as a trusted partner to clients.
• Consult with clients to assess goals/objectives and recommend solutions to gain client satisfaction and operational efficiencies.
• Work with marketing and partnerships to create and execute marketing campaigns across various channels (web, email).
• Collaborate with various company functional departments on new program set-ups and changes through request database.
• Create and present business reviews with all clients.
• Manage the proposal and SOW process for new program implementations and other initiatives.
• Work closely with Concierge Managers to implement training, call calibrations and daily operational efficiencies.

1. Position 1: Support Accounting Department
2. Position 2: Telesales
Salary: 3 million gross/month

• Drive the overall client portfolio and account strategy to achieve annual growth and performance goals and execute on strategic initiatives.
• Effectively communicate the value of Aspire’s services.
• Consistently monitor client performance.
• Cross-sell products/solutions for increased profitability and efficiencies (website upgrades, mobile app, marketing initiatives).
• Serve as a trusted partner to clients.
• Consult with clients to assess goals/objectives and recommend solutions to gain client satisfaction and operational efficiencies.
• Work with marketing and partnerships to create and execute marketing campaigns across various channels (web, email).
• Collaborate with various company functional departments on new program set-ups and changes through request database.
• Create and present business reviews with all clients.
• Manage the proposal and SOW process for new program implementations and other initiatives.
• Work closely with Concierge Managers to implement training, call calibrations and daily operational efficiencies.

Reports Directly To: Senior Director of Engineering
Overall Purpose Of The Job
(Brief description of the primary purpose of this position)
Experienced technical and business savvy individual who frequently interacts with peer roles in both product management and product engineering. The role has to do the balancing act of managing technical processes and teams along with using his technical skills to provide the necessary environment for project success.
Key Responsibilities
(Critical responsibilities and skills of this position, listed in order of importance)
• Manage the successful delivery of a number of client and group strategic projects, as defined in the project portfolio.
• Responsible for designing the technical architecture in conformance to the prescribed set of measurable features (Performance, scalability, extensibility etc) which are outlined in the Business Requirements Specification (BRS).
• Provides technical direction for the development, design, and systems integration for project developments
• Manages client engagement from definition phase through implementation.
• Manage vendors to ensure successful delivery of all aspects of the projects.
• Responsible for managing technical risks on the projects. Communicates and enforces coding standards.
• Creates partnership with project manager to give them technical assistance with important decisions. Elaborates quality requirements and drive technical evaluation.
• Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager.
A creative individual with deep technological expertise, business acumen and software development background. Must be able to make technical and structural design choices relative to the product, dictates technical standards, software coding standards, operating and development environments, and technical infrastructure and metrics.
The Technical Lead must be able to communicate well with both internal and external organisations, e.g. contract development firms, technology partners, and customers. Internally, the role communicates and works with Group Product Engineering and Product Management teams.
• Proficient in handling complex technical development concepts, latest software tools and technologies, strong database concepts and designing techniques
• Proficient in IOS/Android APP, .NET and responsive website etc. framework design and implementation.
• Conceptualisation Skills – Ability to create product architecture, evaluate and foresee the applicability of diverse architectural designs relative to the product.
• Engineering Skills – Ability to advocate and relate to different development methods and modelling techniques
• Ability to define, document, and communicate
• Deep understanding of web and/or mobile technology
• Good knowledge of different software systems, client/server architectures and various compatibility requirements.
• Experience with building distributed n-tier systems
• Experience in troubleshooting, software development processes and ability to understand and drive client requirements.
• Good grip on non-functional areas like performance, scalability studies, human interaction, software ergonomics
• Guidance and management of external and internal delivery teams
• Driving the collaboration with business area(s), IS, and technology vendors to ensure that all project participants are effectively communicating and executing tasks as specified in the project plan.
• Review work of development team
• Work effectively in a multi-tasking environment. Know how to prioritise competing tasks.
Required Competencies (Critical behaviors necessary to successfully perform the job)
• Business acumen and analytical skills
• Strong Content Management and eCommerce background
• .NET / JavaScript/ iOS/Android/ R Expertise
• Hands-on with a strong sense of urgency, and willing to “roll sleeves up.”
• Ability to communicate verbally and in writing with clarity, brevity and accuracy
• Ability to multi-task and work under pressure within a matrix structure

Location : Ho Chi Minh City
Legal Entity: OAV
Reports Functionally To: Concierge Manager
Reports Administratively To: Concierge Manager
Works Closely with:
Internal relationships:
- Other Concierge Consultants
- CSR
- CSE
- BDMs
External relationships:
- Clients and General Public
Direct Reports: None
Key Responsibilities
• Handles customer requests on behalf of our clients, via phone, email, and/or chat.
• Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.
• Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.
• Establish relationships with customers, learning their likes and dislikes.
• Strives to leave the customer with a positive customer experience feeling after every contact
• Conduct outbound calls to customers introducing Concierge service and other benefits
• Provides accurate and timely information regarding requests.
• Provide services as per contractual scope of services and be able to say “no” positively.
• Applies high quality customer service guidelines when fulfilling customer requests.
• Leverages current partners and utilizes Internet and other resources to fulfill requests;
• Communicates responses in a clear, professional, timely and concise manner;
• Represents clients in a professional, courteous manner;
• Share feedback about destination and service trends with team
• Work with team and resources to provide customer with requested service
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers;
• Uses web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information;
• Applies client and Group policies as applicable whenever interacting with customers;
• Protect all customer personal data at all times and escalate when there is an incident
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, etc.).
Other Duties
• To work within and promote all Aspire’s policies and procedures.
• To carry out any other reasonable duties as requested by the line manager and other senior management members.
• To work at other locations as and when required.
• To work flexible hours as appropriate to the needs of the position

Location : Ho Chi Minh City
Legal Entity: OAV
Reports Functionally To: Concierge Manager
Reports Administratively To: Concierge Manager
Works Closely with:
Internal relationships:
- Other Concierge Consultants
- CSR
- CSE
- BDMs
External relationships:
- Clients and General Public
Direct Reports: None
Key Responsibilities
• Handles customer requests on behalf of our clients, via phone, email, and/or chat.
• Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.
• Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.
• Establish relationships with customers, learning their likes and dislikes.
• Strives to leave the customer with a positive customer experience feeling after every contact
• Conduct outbound calls to customers introducing Concierge service and other benefits
• Provides accurate and timely information regarding requests.
• Provide services as per contractual scope of services and be able to say “no” positively.
• Applies high quality customer service guidelines when fulfilling customer requests.
• Leverages current partners and utilizes Internet and other resources to fulfill requests;
• Communicates responses in a clear, professional, timely and concise manner;
• Represents clients in a professional, courteous manner;
• Share feedback about destination and service trends with team
• Work with team and resources to provide customer with requested service
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers;
• Uses web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information;
• Applies client and Group policies as applicable whenever interacting with customers;
• Protect all customer personal data at all times and escalate when there is an incident
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, etc.).
Other Duties
• To work within and promote all Aspire’s policies and procedures.
• To carry out any other reasonable duties as requested by the line manager and other senior management members.
• To work at other locations as and when required.
• To work flexible hours as appropriate to the needs of the position