Lưu công việc
SO SÁNH LƯƠNG
Mô tả công việc
Work Location type:Hotel/Property
Employment Status:Full Time
Reports to title:Director of Operations
Địa điểm làm việc: 50 BẠCH ĐẰNG, PHƯỜNG HẢI CHÂU 1, QUẬN HẢI CHÂU, THÀNH PHỐ ĐÀ NẴNG, VIỆT NAM
A Chief Security directs security personal to deliver a safe Guest and Team Member experience while coordinating with government and law enforcement and ensuring compliance with local safety legislation and emergency procedures.
At Hilton, our promise is “to ensure every guest feels cared for, valued and respected”, which means we need you to live our Hilton Values and embrace our Hilton Blue Energy Culture which you will be shared and trained when you join us.
CORE COMPETENCIES/ROLES AND RESPONSIBILITIES:
As a Chief Security, you are responsible for directing and coordinating the activities of security personnel, coordinating with government and law enforcement agencies, and organizing patrolling of the property to deliver a safe Guest and Team Member experience. A Chief Security will also be required to liaise with the Hilton Safety/Security director on important matters and ensure that hotel is in compliance with all local safety regulations and emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
•Have a good understanding and ensure the team understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department;
•Develop the department procedures and standards; ensure the implementation all department procedures and standards.
•Have knowledge of the hotel, its services/facilities; ensure Team Members have current knowledge of hotel products, services, and policies;
•Oversee the entire Department operation to maintain high standards.
•To maintain high visibility with employees and guests;
•Recruit, manage, train and develop the team member in the department;
•Monitor staffing levels to meet cover business demands;
•Manage Team Members performance issues in compliance with company policies and procedures;
•Monitor the appearance, standards, and performance of the department Team Members with an emphasis on training and teamwork;
•Develop Manager/Supervisor/Team Members by delegating tasks and then empower and coach them;
•Allocate work duties to Manager/Supervisor/Team Members
•Conduct monthly communication meetings and produce minutes.
•Attend training and meetings when required.
•Maintain a high morale and productivity as well as good communication within the department as well as between other departments;
•Set departmental objectives, work schedules, budgets, policies, and procedures;
•To prepare the departmental budget that correctly reflects the hotel’s business plan;
•Maintain a sound financial business mind-set, effective decision making; demonstrates honesty/integrity, leads by example and always looks for self-improvements.
•To maintain correct procedures for hotel accounting, credit control and handling of financial transactions, and supply inventory;
•To ensure maximum cost effective working environment, including manning productivity without effecting service delivery.
•Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, ensure the team does the same.
•Report maintenance deficiencies and items in need of repair and follow up to make it done
•Report hazard issues and follow up to make it done
•Work in partnership with other departments to ensure guest’s needs are determined
•Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement;
•To liaise with external contractors, business partners (if any) to ensure service and quality;
•Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).
•Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.
•Be proactive and observant in service to identify guest needs before being asked.
•Ensure the standards of cleanliness and orderliness of all working areas
•Carry out lost and found procedures
•Manage master keys in his/her possession
•Be environmentally aware
•Coordinate with government and law enforcement agencies as necessary
•Organize patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
•Assist the hotel in complying with Local Fire Safety Legislation
•Assist the hotel with Local Safety Legislation being specifically responsible for compliance of the security department
•Ensure tours are carried out for the purpose of fire prevention, safe means of escape, & security
•Inquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police
•Liaise with the Hilton Safety/Security director on the implementation of Company Policies, guides, and matters of mutual interest
•Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security
•Prepare incident reports
•Liaise with Departmental Heads to ensure hotel Team Members is aware of their security responsibilities
•Plan, deliver and facilitate regular Team Members awareness training
•Be fully conversant of company terrorist procedures and convey to Team Members
•Be fully conversant with hotel Fire and Emergency procedures
•Responsible for management of key control within all departments.
•Carry out any other reasonable task set by the Hotels Management
Yêu cầu công việc
A Chief Security serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
•4-6 years of related experience
•4+ years of management or supervisory experience
•Knowledge of departmental and hotel operations
•Knowledge of computers and training techniques
•Good communication skills, fluent in Vietnamese
•Ability to read, write, and speak English language to communicate effectively
•Ability to exercise judgment in evaluating situations and in making sound decisions
•Knowledge of various computer programs, such as Word and Excel
•Creative and innovative approach to problem solving
•Methodical and well organized
•Excellent leadership, interpersonal and communication skills
•Strong organizational, planning and analytic skills
•Excellent attention to details
•A passion for delivering exceptional levels of Guest service
•Excellent grooming standards
•Ability to work with ownership as well within a team
•Flexible, reliable, accountable and resilient
•A passion for being on a winning team
•Strong work ethic
•Ability to work under pressure
•Able to travel for business (if required)
•Experience in First Aid
•Have Firefighting qualification
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•A degree or diploma in Hotel Management or equivalent
•Familiar with Property Management Systems; Opera system
•Fluency in other languages, Chinese, Korean, Japanese are preferable
Quyền lợi được hưởng
- High salary and commission
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
Giới thiệu về công ty
Khách Sạn Hilton Đà Nẵng
Xem chi tiết công ty
Địa chỉ : 50 Bạch Đằng, Phường Hải Châu I, Quận Hải Châu, TP Đà Nẵng
Người liên hệ : Bộ phận nhân sự Khách Sạn Hilton Đà Nẵng
Quy mô công ty : Đang cập nhật
Hilton Inc is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 98 years, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities a nd value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 4,980 hotels and timeshare properties, with more than 800,000 rooms in 103 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Tru by Hilton, Canopy by Hilton, Curio, Tapestry, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. Visit www.hiltonworldwide.com. You should be very proud to be part of the ‘Hilton family’ and to make a career in the hospitality industry. Hilton Da Nang is a brand new contemporary hotel in the city center of Da Nang. Located at the Han Bridge and the start of the famous Bach Dang Street with a variety of bars and restaurant, the hotel is a 12-minute drive from Da Nang Airport and 5 minutes from the beach. The hotel features 223 technologically advanced and locally inspired guest rooms and suites with views of the Han River. Rooms located on the 11th floor also offers beautiful views of the ocean. For extra comfort and convenience choose an executive floor room boasting ocean and river views combined with exclusive access to the Executive Lounge. Located on the 27th floor, the Lounge provides complimentary breakfast, all-day refreshments and stunning view of city skyline, river and ocean. Hilton Da Nang has the perfect selection of meeting rooms, restaurants, and bars. The all-day-dining restaurant located on the second floor encompasses live cooking stations with a la carte and buffet selections focusing on Asian and international cuisine. Located on the rooftop, The Sail presents the best from the grill, ranging from locally inspired seafood to that familiar burger. Finally, Lobby Lounge is designed for those who look for a great Banh Mi, fantastic cake or want to try an afternoon tea lifted to a new level. Hilton Ballroom boasts a four-meter ceiling and is divisible into two sections to accommodate different types of events. We also have eight meeting rooms to hold smaller business events. Recreational facilities include a heated outdoor pool, a well-equipped gym and outdoor relaxation area on the fourth floor.