- Chức vụ: Nhân viên
- Kinh nghiệm: Không yêu cầu
- Hình thức làm việc: Toàn thời gian cố định
- Yêu cầu bằng cấp: Không yêu cầu
- Yêu cầu giới tính: Không yêu cầu
- Số lượng cần tuyển: 0 ứng viên
Mô tả công việcRole’s Responsibilities
● Assist our community and help resolve inquiries empathetically, accurately and on time.
● Become and remain knowledgeable about the client’s products and community standards.
● Make well balanced decisions and personally driven to be an effective advocate for our community.
● Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
● Display a strong bias to doing what’s right for our community in supporting the client’s mission.
● Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
● Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
● Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
● Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
● Identify inefficiencies in workflows and suggest solutions
● Recognize trends and patterns, and escalate issues outside the company policy to the global team
Yêu cầu công việcWe are looking for:
● Min. 1 year experience.
● Bachelor’s degree, or equivalent.
● Excellent written and verbal communication skills in English and the Local language as applicable to the market the role supports.
● High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
● Social Awareness - Being aware of relevant social, political and professional trends and developments and using this information as basis of sound judgment.
● Community Sensitivity - Ability to demonstrate moral and social awareness of the consequences of ones choices, decision making and actions on behalf of represented clients.
● Workmanship - Ability to carry out ones work in accordance with professional standards of ones specific job designation.
● Accountability - Ability to be accountable for ones own actions and those of junior reps mentored.
● Stress Management - Ability to perform under pressure and adversity while remaining to be objective.
• A month’s training to prepare you for the work and be supported by the best Customer Service Leads in the business. The course will be in English and therefore it is important that you can speak and understand English well.
• The satisfaction of helping people and building solutions
• Rewards and Recognition
• Career advancement opportunities
• Great motivation activities.
• 1 way Flight to Thailand, 1 Month Accommodation and Airport Transfer
• Attractive salary.
Quyền lợi được hưởng- AIA Insuarance card
- Training by expert in English
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