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I.DUTIES AND RESPONSIBILITY:
•Responsible for standardised processes and procedures for Data Centre SLAs in compliance with legislation and meeting industry ‘best practice’
•Monitoring Maintenance Management Strategies to ensure alignment with Client’s objectives, especially in terms of
•Ensures all Statutory and non-Statutory PPM’s are completed before the due date.
•Ensures all reactive Engineering related work orders are responded and completed in line with commitments by Standard Chartered Bank.
•The budget control element in the R&R as technical lead is also responsible for ensuring that the LCR and R&M budget is
•Attaining and achieving overall KPI in country performance reporting relating to Country Technical Engineering and
•Development of critical site profiles and maintenance strategy
•Develop processes to assure continuity of critical systems & resilience robustness and mitigation strategies
•Establish the overall Asset Management & Maintenance Strategy to be followed
•Ensure first level of assurance on the below aspects
+ All Engineering Assets are captured in the Assets Register
+ PM schedule available for all assets
+ Timely commissioning / decommissioning of assets on FMP in line with portfolio changes / LCR
•Implementation of Remedy Change Control in maintenance activities of Critical Environment
•Implementation of safe work practices through following in operation & maintenance activities
+ Permit to Work & Work Method Statements
+ Personal Protection Procedures
•Work order management, to ensure actual work completion is accurately reflected in the system.
•Acts as focal point to respond to critical engineering failure which affects Standard Chartered Bank business in respective country / region
•Ensures detailed factual and technical incident reports and RCA (Root Cause Analysis) reports for submission to Standard Chartered Bank within stipulated time frame
•Acts as point of contact in the Country ensuring that best practice on Data Centre Operations and innovation is applied where appropriate.
+ Undertakes regular management audit review of critical services in country on specific compliance
+ Drives the development of local country energy and environmental programmes including closely monitoring site energy usage and responsible for financial forecasting and energy reporting.
•Identifies Energy and Environmental initiatives to meet country E&E targets each year.
•Owning the service delivery measurement
•Managing key supplier vendors and client relationships
•Develop and manage self delivery technical and handyman team with appropriate skills/training to meet service delivery as per client requirements
•Manage the cost-effective procurement of all engineering maintenance services
•Manage forward maintenance plans that track asset condition and projected maintenance costs on a 5 year rolling basis
•Overall responsibility for ensuring all engineering maintenance documentation/records are kept in clearly identified and retrievable systems
•Advise the Facilities Management Teams of changes in critical environment requirements
•Provide expert technical advice and statutory compliance to the site maintenance teams and their clients to promote best in class service / best practice.
•Develop and assist in the delivery of a cost effective site maintenance plans.
•Support business development in the generation of fully costed maintenance
•Provide advice and direction in the management of site based multi-skilled maintenance teams, this to include effective hiring, motivation, development, training and discipline
•Advise of changes in maintenance techniques that may be beneficial in terms of improved service levels or provide cost
•Responsible for managing technical maintenance services and critical environment services
•Responsible for the consistency in delivery of technical services for Standard Chartered in the Country