Địa chỉ: 6 Thang Long Street, Ward 4, Tan Binh District, HCMC
Mô tả công việc
- Assist the Tracing Supervisor to carry out relevant Customer Service staff orientation programs and on- the-job training for CSA recruits - Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc. - Handle all trace enquiries in accordance with service standards and processes. - Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to companys policies - Respond to customer queries regarding information on prices, customs requirements etc - Liaise with other departments and Operations to address issues on service recovery - Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers full satisfaction - Handle any overflow of calls from the Frontline where necessary - Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces - Highlight areas for improvement, with suggested solutions – to improve company’s procedures, technology and service to positively enhance customers’ experience with the company.
Yêu cầu công việc
- 2 years experience as Customer Service Agent in Logistics/ Import/Export Industry - English skill (excellent) - Major in Foreign Trade (preferable) - Typing skills (at least 30 wpm preferable) - Telephone skills (excellent) - Conflict resolution skills (excellent) - Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable) - Negotiation and interpersonal skills (excellent)
Quyền lợi được hưởng
- 13th payment - Certified International Training Program - Training, Health Club and Sport Club
Địa chỉ : 6 Thang Long Street, Ward 4, Tan Binh District, HCMC
Người liên hệ : Bộ phận nhân sự Dhl-Vnpt Express Ltd.
Quy mô công ty : Trên 1000 nhân viên
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.