Plan, monitor and arrange staffing adjustment to Contact Center schedules effectively Prepare regular (eg. Weekly, daily, monthly) summary reports and submit to Country Management and Region Build a database of staff performance to drive improvement Analyze service incidents and failures to surface trends in service gaps and weaknesses in process of Customer Department and other interfacing functional departments to deliver great service quality to Customers Liaise with sales & marketing department to get the information of upcoming campaigns to determine call volume estimation.
Yêu cầu công việc
Excellent Customer facing and interactive skills Good English communication in both speaking and writing. Software skills (Word, Excel, PowerPoint, etc.) Presentation skills Advanced Analytical skill with Excel and Access Experience in Air Express Industry and in Customer Service (preferable)
Quyền lợi được hưởng
- Competitive Salary & Incentive program - Premium Health care for individual & family member - 15 days full paid leave a year
Địa chỉ : 6 Thang Long Street, Ward 4, Tan Binh District
Người liên hệ : Bộ phận nhân sự Dhl-Vnpt Express
Quy mô công ty : Đang cập nhật
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.