Địa chỉ: 6 Thang Long Street, Ward 4, Tan Binh District
Mô tả công việc
Plan, monitor and arrange staffing adjustment to Contact Center schedules effectively Prepare regular (eg. Weekly, daily, monthly) summary reports and submit to Country Management and Region Build a database of staff performance to drive improvement Analyze service incidents and failures to surface trends in service gaps and weaknesses in process of Customer Department and other interfacing functional departments to deliver great service quality to Customers Liaise with sales & marketing department to get the information of upcoming campaigns to determine call volume estimation.
Yêu cầu công việc
Excellent Customer facing and interactive skills Good English communication in both speaking and writing. Software skills (Word, Excel, PowerPoint, etc.) Presentation skills Advanced Analytical skill with Excel and Access Experience in Air Express Industry and in Customer Service (preferable)
Quyền lợi được hưởng
- Competitive Salary & Incentive program - Premium Health care for individual & family member - 15 days full paid leave a year