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Edenred Vietnam Limited

Customer Service Cum Sales Admin

Edenred Vietnam Limited

Địa điểm tuyển dụng: Hồ Chí Minh

Mức lương: Thỏa thuận

Hạn nộp hồ sơ: 09/12/2018

TIN XÁC THỰC

Lượt xem: 21

Ngày cập nhật: 10/11/2018

Lưu công việc Ứng tuyển ngay SO SÁNH LƯƠNG

Thông tin tuyển dụng nhanh

Chức vụ:Nhân viên
Kinh nghiệm:Không yêu cầu
Hình thức làm việc:Toàn thời gian cố định
Yêu cầu bằng cấp:Không yêu cầu
Yêu cầu giới tính:Không yêu cầu
Địa điểm:Hồ Chí Minh
Email: Chưa cập nhật
Số điện thoại: Chưa cập nhật

Mô tả công việc

lThis is a Customer Service cum Sales Admin role responsible for delivering excellent service support to our clients and merchants (external stakeholders) and ensuring the merchant network compliance.
lA key function will be to monitor day-to-day activities of external stakeholders in order to deliver service support if required and frequently in phone call contact and arrange site visit all merchant location in the network.
lThe role is highly personal relationship management, which requires strong experience in customer service, data analytic and communication skills (listening, presenting, and complaint handling).
lData analytic, reporting tasks and process are an important part of the role.
lGood in using Microsoft Office (Word, Excel, Power point) and familiar with Online application.
lFluent English speaker is an avantage.

Yêu cầu công việc

As part of Edenred Vietnam, you will be in charge of:
lCustomer support :
oBe assigned external stakeholders by your Customer Service Manager.
oConducting service support to external stakeholders when required with excellent service quality by following Customer dispute procedure and commitment of the Company.
oProfessional and engaging dealings with customers over the phone, via email and in person.
oWork with CRM.
oAction leads, customer enquires and complaints in an appropriate manner.
oDeliver several data analytics on external stakeholder’s activities and performance.
oReport to Customer Service Manager.
lSales admin:
oPerforms sales admin activities: account registration, card issuance, service fee collection, etc..
oPerform outbound call to gather client’s information, seeking for prospect as first level
questioning and arrange sales appointment.
oDeliver several data analytics on external stakeholder’s activities and performance.
lAnd other tasks assigned by Customer Service Manager to support the company’s business.
REQUIRED SKILLS AND PROFILE
We are looking for individuals with [2-3 years] experience in a similar function in a service company and/or in electronic payment segment. Candidates who have specific certificate related to Customer service are prioritized.
He/she will also have to demonstrate:
- Ability in communication.
- Able to document and follow processes.
- Ability to problem solve and take responsibility for a process area.
- Engaging interpersonal skills in person and over the phone.
- Proven customer service and telephone sales skills.
- Detail thinking.
- Able to listen and respond to needs of others.
- Ability to organize and prioritize multiple tasks. Diligent and ensure tasks are fully completed.
- Committed and passionate about developing a career in a professional business environment.
- Able to travel frequently across the country.
Languages required: Vietnamese and English

Quyền lợi được hưởng

- On individual performance
- Immediate family after probation
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Giới thiệu về công ty

Edenred Vietnam Limited
Edenred Vietnam Limited

Địa chỉ : The Galleria Metro 6, 59 Xa lo Ha noi, Thao Dien, District 02, HCMC

Người liên hệ : Bộ phận nhân sự Edenred Vietnam Limited

Quy mô công ty : Đang cập nhật

l Edenred, which invented the Ticket Restaurant® meal voucher and is the world leader in prepaid corporate services, designs and manages solutions for companies and public institutions seeking to provide purchasing power, optimize their expenses and motivate their teams. The Group's solutions are used across a network of 1.4 million affiliated merchants by 43 million employees working for 750,000 client organizations. The portfolio is built around two main business lines: l Employee benefits (Ticket Restaurant®, Ticket Alimentación, Ticket CESU, Childcare Vouchers, etc.) l Expense management (Ticket Log, Ticket Car, UTA, Ticket Clean Way, Repom, etc.) l Edenred also offers Complementary solutions for managing transactional ecosystems, covering Corporate payments (Edenred Corporate Payment), Incentive and rewards (Ticket Compliments, Ticket Kadéos) and Public social programs. l Listed on the Euronext Paris stock exchange, Edenred operates in 42 countries, with close to 8,000 employees. In 2016, the transaction volume managed by Edenred amounted to almost €20 billion.

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Địa chỉ: The Galleria Metro 6, 59 Xa lo Ha noi, Thao Dien, District 02, HCMC

Quy mô : Đang cập nhật

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