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Customer Service Officer ( Work By Shifts )

công ty TNHH esoft vietnam

Lượt xem: 258 | Ngày cập nhật: 12/12/2018 (3 năm trước)

Tỉnh thành tuyển dụng: Hà Nội

Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ

Mức lương: 7 - 10 triệu

Thông tin

- Chức vụ: Nhân viên

- Kinh nghiệm: 1 - 2 năm kinh nghiệm

- Hình thức làm việc: Toàn thời gian cố định

- Yêu cầu bằng cấp: Cao đẳng trở lên

- Yêu cầu giới tính: Không yêu cầu

- Số lượng cần tuyển: 2 ứng viên

- Ngành nghề: Dịch vụ Khách sạn - Nhà hàng Chăm sóc khách hàng

Mô tả công việc

Monitor customer requests/ complaints:
•Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.
•Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.
•Follow up pro-actively with production to warn customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
Update customer requirements:
•Report and update customers requirement to management, related parties for working and feedback on the solutions.
•Report customers new request / concern. Feedback on customers satisfaction in terms of delivery, quality, service and support.
•Provide monthly / quarterly volume forecast to Sales Manager and Production Manager.
Support sales team:
•Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.
•Support sales with various tasks including lead generation, competitor analysis, client database and key account plans
Coordinate other departments in customer relations:
•Coordinate with Accounting to generate and update weekly / monthly sales report to Sales Manager and Production Manager.
•Properly handover the ongoing / outstanding tasks among the daily shifts between CSOs and Night Shift Manager.

Yêu cầu công việc

•Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
•Experience: At least 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking… Experience with quality assurance and quality management for graphics and photos is an advantage.
•Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
•Competencies:
oSolid background in Customer Service
oGood communication skills.
oPatient personality.
oSelf-motivated with strong team skills, high degree of punctuality.
oHard working and good health.
IMPORTANT NOTICE:
oWillingness to work in shifts (6am – 2pm, 2pm – 10pm, 10pm – 6am)
o Alternately work by week (one week for a shift)

Quyền lợi được hưởng

•Competitive salary with up to 14 months of salary.
•Salary review once a year
•Annual luxury Kick-off vacation
•International, professional, creative working environment and talented teams
•Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: team building, Football, English…).
•Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.)
•AON Premium Healthcare Insurance package, with possibility to cover family members
•Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours
•Daily various foods, drink, and seasonal fresh fruits;
And many other benefits, lets join us to discover!

Hình ảnh

So sánh lương Nộp hồ sơ
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