Ngành nghề:Dịch vụKD bất động sảnKhách sạn - Nhà hàng
Địa chỉ: 8th Floor , Vista Tower, 628C Hanoi Highway, An Phu Ward, District 2, Ho Chi Minh City, Vietnam
Mô tả công việc
The position is attached under Customer Service Unit Department. This is a dynamic role for mature individuals with the drive and enthusiasm to thrive in a fast-paced environment. With a passion for customer service, you will take on the challenges of handing over completed residential homes to purchasers. Specifically, some of the key responsibilities are: • Update customers data. • Manage the purchasers’ expectations and requirements and handle customer enquiries and complaints. • Properly update and maintain all records about the purchase and the purchasers (feedback, requests, complaints, conflicts, etc.) in the system. • Regularly update the Management board the activities of the department and consult the board for any issues which are beyond the control of the department. • Support the team to transfer apartments to buyers including conducting inspection, preparation of transfer documents, taking feedback from buyers and coordinating with project department to rectify defects to the satisfaction of buyers. • Support the team to prepare for the transfer of units with the following tasks: Inspect and take over the units from project development team & Prepare handover kits for buyers • Coordinate with other departments and set up-to-date information, regulation and requirements regarding transfer of apartments and communicate the same to buyers to ensure compliance.
Yêu cầu công việc
- College graduate or equivalent. - Experience in the property or service industry with a proven track record in customer care. - Self-driven with a customer-oriented mindset. - Good working attitude with a high level of professionalism, integrity, initiative and excellent interpersonal skills. - Patient and good listener with an eye for details. - Good written and communication skills. - Diligent and tactful.
Quyền lợi được hưởng
- 13th Salary, Performance Bonus, Allowances - Health Care Insurance, Team-Building Activities, Yearly Outing Trip, Training Oppotunities
Địa chỉ : 8th Floor , Vista Tower, 628C Hanoi Highway, An Phu Ward, District 2, Ho Chi Minh City, Vietnam
Người liên hệ : Bộ phận nhân sự Capitaland Vietnam
Quy mô công ty : Đang cập nhật
Vietnam is one of CapitaLand’s key markets in Asia. The real estate market in Vietnam is supported by the country’s strong economic growth, rapid urbanisation and a young and growing population, CapitaLand is committed to being a long-term real estate developer in the country. CapitaLand Group's current presence in Vietnam in the four major cities – Ho Chi Minh City, Hanoi, Hai Phong and Danang, in the residential and serviced residences sectors. In the residential sector, CapitaLand has a portfolio of more than 6,000 quality homes across six residential projects in Ho Chi Minh City and Hanoi. In the serviced residence sector, its wholly-owned serviced residence business unit, The Ascott Limited, has a portfolio of more than 1,800 apartment units in 12 properties across the four major cities, making it the largest international serviced residence owner-operator in the country. CapitaLand will continue to contribute to the Vietnamese economy by hiring and nurturing a strong local team, exchanging knowledge and skills with local partners and contributing to the local communities’ underprivileged children and environment through corporate social responsibility efforts. Please visit our Company's website at: http://www.capitaland.com.vn/