Footsteps Indochina Travel Co., Ltd

• Thực hiện công việc tiếp thị và bán các tour du lịch nước ngoài (Outbound) cho đối tượng khách lẻ, khách đoàn.• Thiết kế tour theo yêu cầu khách hàng và chăm sóc khách hàng.• Khai thác đối tác land tours có thế mạnh.• Thu thập và xây dựng database khách hàng, tìm kiếm, mở rộng và phát triển thị trường được phân công.• Nghiên cứu thị trường, phân tích đối thủ cạnh tranh, nghiên cứu khách hàng tiềm năng và các sản phẩm của họ.• Chịu áp lực doanh số theo quy định của công ty. Trưởng phòng kinh doanh và công ty sẽ hỗ trợ các bạn nhân viên mới hết mình trong quá trình công tác tại công ty.• Chi tiết công việc sẽ được trao đổi cụ thể hơn khi phỏng vấn.

• Establish and maintain excellent customer relations – hotel, travel agent, and tour operator…• Offer tour programs / products and quotations to customers. Follow up and get booking• Input new booking into system• Maintain and actively develop business contacts and new markets.• Plan and conduct regular and professional promotion activities.• Develop and maintain customer statistics.

Digital Content:• Proactively maintain Footsteps B2B / B2C / Food Tour websites• Formatting existing resources to ensure digital content is consistent and effective• Maintain the blog, including working with key team members to source content articles • Continually work on the Search Engine Optimization of the website(s)• Fix any errors or bugs in online content• Monitor digital presence for negative activity• Work Footsteps team to ensure content is on point and consistent for digital campaigns, social media, and other digital materials • Work with Marketing Communications Manager to attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion Email Marketing:• Post, administer and maintain social media channels including but not limited to Facebook, YouTube, Twitter, Instagram, LinkedIn.• Draft copy and responses to social media posts relevant to the Footsteps Indochina • Monitor social media presence and identify areas of improvement Reporting:• Reporting on page results and goals using digital metrics including Google Analytics• Overseeing performance of Google AdWords • Track and analyse website traffic flow and provide regular internal reports Additional Responsibilities• Write and edit content following Indotrek style and voice• Stay up to date on industry trends to contribute new ideas to the team• Evaluate competitor activity to improve digital marketing strategies

• Establish and maintain excellent customer relations – Internet, website, forum…• Offer tour programs / destination products and quotations to customers. Follow up and get booking• Maintain and actively develop business contacts and new markets.• Plan and conduct regular and professional promotion activities.• Develop and maintain customer statistics.

The role is to manage and maintain all digital channels for Footsteps B2B / B2C / Food Tour website, including social media, website and digital partner websites. The Digital Marketing Executive will continuously update websites, blogs, electronic newsletters, social media and other digitally produced materials.