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Chi Tiết Nhà Tuyển Dụng

địa chỉ
Địa chỉ: 10th Floor, Indochina Building, 74 Bach Dang, Hai Chau District

quy mô công ty
Quy mô: Từ 500 - 999 nhân viên

website công ty
Website: http

Mô tả công ty

Gameloft Đà Nẵng Tuyển Dụng

Senior It Technician

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềIT Phần cứng - mạng
địa điểmĐà Nẵng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpĐại học trở lên
1. IT service:
-Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
-By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices
-Escalating network, server and corporate web tools/applications-related incidents/requests to GNS team for further resolution. Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making
-Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution
-Supporting GNS to maintain/upgrade IT infrastructure and application systems
-Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios
-Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
-Completing other technical tasks assigned by IT Supervisor/Manager and the Management
2. IT Administration/Management
-Logging, tracking and updating tickets on the Helpdesk System
-Suggesting the purchase of IT hardware/software for new users or for upgrade/replacement if needed, checking condition/configuration of new/current items, updating the inventory system and keeping them organized in the IT store. Liaising with vendors/suppliers for delivery/replacement/maintenance services
-Documenting all knowledge and experiences in the File Sever/Knowledge Base System
-Completing other administrative tasks assigned by IT Supervisor/Manager and the Management
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