- Focuses on guest satisfaction when identifying business improvement opportunities. - Leads and develop a team of Guest Experience Champions within the hotel to infuse the guest experience centric culture and keep improving guest satisfaction to drive preferences. - Represents the guests’ voice within the hotel; centralizes and analyzes all available guest feedbacks concerning hotel products and services. - Manages responses to all guest feedbacks and performs root-cause analysis in each touchpoints, problem resolution & prevention plans, following-up on necessary actions and implementation. - Fully masters guest satisfaction tools (VOG, Local Measure, Accor Customer Digital Card, ResaVision) to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex. - Deeply dives on Member’s experience and satisfaction and work closely with the loyalty activist. - Performs the internal communication of Guest Experience related matters to all employees including performance, best practices implemented in other AccorHotels - Conducts Guest Experience Management induction for new hires.
Yêu cầu công việc
- Bachelor’s Degree in Hospitality or related areas - At least 3 years of experience in hotel operations - Problem solving and organizational abilities - Excellent communication skills - Good management skills. - Fluent English
Quyền lợi được hưởng
- Negotiable salary; 13th salary; Seniority bonus - Social Insurance contribution on full salary; Periodic health checking; Sun Care Insurance - Free ticket for entertainment in Bana Hills, Asia park...; Discount for a
Địa chỉ : 36 Bach Dang, Hai Chau district, Danang city, Vietnam
Người liên hệ : Bộ phận nhân sự Novotel Danang Premier Han River
Quy mô công ty : Từ 500 - 999 nhân viên
Conveniently located on Bach Dang Road, on the majestic bank of the Han River. Novotel Danang Premier is set to take its place as Danang’s premier hotel venue for business and leisure travelers to Vietnam 3rd largest city. With the hotel's clever combination of contemporary design, state-of-the-art technology & culinary expertise, Novotel Danang Premier Han River gives Danang a classy touch of world-class comfort and innovative dining. The hotel provides convenient access to popular tourism sights including Sơn Trà Beach, Marble Mountains , Bà Nà Hills and the old city of Hội An. The 35-storey building features 323 Novotel “Next” Rooms, 90 serviced apartments, extensive banquet & meeting facilities, The Square all-day dining, Pier-6 lobby lounge and sidewalk café, Premier Executive Lounge and floors, swimming pool and Inbalance Fitness Club and Spa. The hotel opened on 23rd May 2013.