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Hai Au Aviation

Chat ngay

Chi Tiết Nhà Tuyển Dụng

Địa chỉ: Level 9, VietBank Tower, 70-72 Ba Trieu Street, Hang Bai, Hoan Kiem, Hanoi

Quy mô: Đang cập nhật

Mô tả công ty

Established in 2011, Hai Au Aviation is a member of the Thien Minh Group - a leading travel and hospitality group in Southeast Asia. Hai Au Aviation is proud to be the pioneer in commercial seaplane service in Vietnam, bringing a fresh and unique travel and sightseeing experience to Vietnam’s most beautiful destinations. With the first commercial flight from Noi Bai International Airport to Halong bay launched on September 2014, Hai Au Aviation has been offering daily schedule flights to the UNESCO World Heritage site Halong bay as well as sightseeing flights around the bay. In addition, Hai Au Aviation offers charter flights to selected destinations in Vietnam, providing a private and high-end experience customers. As the pioneer in seaplanes and general aviation in Vietnam, Hai Au Aviation has served over 30,000 customers from 47 countries, and operated over 2,500 flights with over 300,000km bringing breath-taking sightseeing experiences across Vietnam’s most beautiful landscapes, including Halong, Trang An, Dong Hoi, Da Nang,... With the focus on outstanding service level, Hai Au Aviation takes pride in being consistently rated 5-star on TripAdvisor – The world’s largest travel review site. Our seaplane service is highly praised by not only passengers but also renowned Newspapers such as Forbes, The New York Times, The Guardian, The Telegraph, Petite Futé and TripReporter as “The best way to visit Halong”, “A new way to travel”. HAA official website: http://www.seaplanes,vn/

Hai Au Aviation Tuyển Dụng

On-Site Reservation Agent (Travel/hospitality)

Nhân viên

Thỏa thuận / tháng

Không yêu cầu

Việc làm bán hàng, Du lịch, Khách sạn - Nhà hàng

Hà Nội

Toàn thời gian cố định

Không yêu cầu

MAIN TASKS:
Sales & Reservation
• Focus on upselling & last minute sale of the vacant seats. Update availability of flights within 10 days to potential partners
• Expand retailed network by building good relationship with retailed shops/ tour desks/ online distribution partners & keep them up-to-date with any promotions/ deals/ sales initiatives to ensure their efficiency
• Monitor and control availability of tickets and rates in order to maximize load factor and revenue.
• Note all information of extra requests for relevant team to follow up: pickup, drop-off, connecting flight, hotels, food restriction, or cruises for logistics arrangement at Noi Bai or Ha Long Stations.
• Review accuracy reservation input, ensuring complete details for check-in at Ground/ Station desk & flights are within payload.
• Ensure payment made upfront accurately; follow up ticketing timeline & payment re-minder/ chaser in an effective timely manner.
• Issue tickets after payment is made; weight + passport information received
• Follow to input of passenger information for flight check-in.
• Communicate immediately with bookers/ customers in case of any flight changes/ can-cellation or rescheduling.
• Follow up with unpaid bookings or refund in case of cancellation
• Ensure all reservations data input to Tammy ticketing system timely and accurately.
• Reply immediately to all incoming correspondence, telephone calls and inquiries in a professional manner.
• Inform the Team Leader of any emergency/unusual problems that may occur
• Provide current, accurate, and appropriate up to date information about person in charge for each booking to contact correctly in emergency cases.
Customer Service
• Secure new client sales and retention through high & friendly level of customer service
• Stay educated on Hai Au flights with passion to overcome difficulties; ready to go packages with cruises
• Provide alternatives for customer travel
• Act as the first point of contact to inform clearly all customers of terms, conditions of carriage and cancellation policy for each booking
• Handle customer complaints with diplomacy and refer to the Team Leader if needed.
Co-operations
• To co-operate with other departments/ teams to facilitate & archive the best result possi-ble of his/ her own working mission.
Others
• To undertake any other activities if and when required doing so.
WHAT WE OFFER
• A competitive salary package with performance pay and annual bonus
• Health Care and Personal Accident Insurance 24/24
• 16 days annual leave, 10 days sick leave
• Standard working Hours: Monday to Friday 8:30am to 5:30pm
• Training courses with great career development opportunities
• Social club with monthly in/out of office activities
• Annual staff party and company-wide team building days

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On-Site Reservation Agent

Nhân viên

Thỏa thuận / tháng

Không yêu cầu

Việc làm bán hàng, Du lịch, Khách sạn - Nhà hàng

Hà Nội

Toàn thời gian cố định

Không yêu cầu

Xem chi tiết

Customer Service Executive (Airlines/tourism)

Nhân viên

Thỏa thuận / tháng

Không yêu cầu

Dịch vụ, Du lịch, Khách sạn - Nhà hàng

Hà Nội, Quảng Ninh

Toàn thời gian cố định

Không yêu cầu

Hai Au Aviation is looking for one great team player, hard working and dedicated individual to join our team as the Customer Service Executive.
POSITION PURPOSE
The purpose of this position is to create the forefront of HAA’s customer service. He or she is one of the first to greet guests as they arrive, and provide guests with above-and-beyond service to ensure their experience with HAA will be worth remembering. The position ensures that guests are happy from the moment they arrive at destination until they leave and come back home. Working location is at Ha Long Bay, Quang Ninh.
RESPONSIBILITIES
1/ Customer Service
• In charge of all passengers details per flight per date (especially VIP guests) for proper welcoming and customer service
• Responsible for Meet-and-greet and welcome notes to all guests as they arrive at HAA lounge
• Escort guests to HAA seaplane with general briefing
• In charge of taking guests photos before or after flight to send post-trip
• Greet guests when they travel back from flight with Goodbye notes
• Manage guests satisfaction, feedback, reviews with the level of world-class Customer Service
• Manage guests photos by flight to send to guests post-trip
• In charge of daily, weekly report of customer satisfaction, reviews and feedback to Management team
• Handle customer complaints with diplomacy and refer to management whenever necessary
2/ Promotion, Upsell and cross sell
• Promote HAA and other properties of TMG, especially ECC and LAZ in Halong Bay
• Upsell or cross sell whenever possible for any TMG products/services that might match guests’ travel needs
3/ Co-operations
• To co-operate with other departments/ teams to facilitate & achieve the best result possible of his/ her own working mission.
4/ Others
• To undertake any other activities if and when required doing so.
WHAT WE OFFER
• A competitive salary package with performance pay and annual bonus
• Health Care and Personal Accident Insurance 24/24
• 16 days annual leave, 10 days sick leave
• Working Hours: Monday to Friday 8:30am to 5:30pm
• Training courses with great career development opportunities
• Social club with monthly in/out of office activities
• Annual staff party and company-wide team building days

Xem chi tiết

Operations Control Center Executive for Hai Au Aviation

Nhân viên

Thỏa thuận / tháng

Không yêu cầu

Du lịch

Hà Nội

Toàn thời gian cố định

Không yêu cầu

- Brand: Hai Au Aviation
- Department: Flight Operations
- Employment type: Full time
- Reports to: Operations Control Center Manager
- Subordinate: None
- Location: Hanoi & HAA bases
POSITION PURPOSE
The OCC executive is responsible for providing day-to-day functional administrative support to the Flight Operations Department. OCC is responsible for maintaining efficient communication with Sales & Reservations, Stations, Engi-neering, flight crews, and outside authorities (CAAV, ATC, Military, etc…)
This includes but is not limited to; scheduling of aircraft in conjunction with our reservation system, determining payload availability, reviewing weather data; recording daily trip records and crew logs; tracking flight crew duty & flight times, flight monitoring, filling and amending ATC flight plans and working with local authorities to support HAA flight route requirements and licensing.
RESPONSIBILITIES
• Schedule, release and monitor all flights according to Civil Aviation and Hai Au Aviation regulations.
• Review and analyze weather conditions and follow aircraft position reports to monitor the progress of flights and liaison with ground stations.
• Assist in making decisions and amendments of flight delays & cancellations.
• Prepare ATC flight plans and make amendments when required.
• Initiate Emergency Response Plan in the event of an emergency
• Be the center of receiving and distributing accurate information related to all changes before, during and after the flight to ensure efficient and safe operations. As such, OCC is responsible for maintaining efficient communication with sales & reservation, bases of operation, engineering and flight crew.
• Provide Sales & Reservation with solutions to scheduled and charter flight requests, in consultation with Head of Flight Operations and Chief Engineer.
• Working with a focus on safety, regulations, customer service, and corporate fiscal requirements.
• Coordinate all planning aspects of ferry, test and training flights.
• Liason with civil aviation, military, marine and airport authorities with respect to HAA current and future flight route needs & requirements.
• Other tasks assigned by the Manager
WHAT WE OFFER
• A competitive salary package
• Health Care and Personal Accident Insurance 24/24
• 16 days annual leave, 10 days sick leave
• Working Hours: As per Duty Roster
• Training courses with great career development opportunities
• Social club with monthly in/out of office activities
• Annual staff party and company-wide team building days
• Summer vacation within Vietnam and Asian countries

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