Hd Group

-Tính tiền quản lý thu chi trong ca làm việc
- Tiếp nhận hàng, trưng bày hàng hóa đúng quy tắc
- Vệ sinh sạch sẽ siêu thị, quầy thu ngân
- Chủ động hỗ trợ, phục vụ khách hàng
- Tư vấn giải đáp thắc mắc,yêu cầu của khách hàng khi tham quan mua sắm
- Các công việc khác do quản lý phân công ...

Địa chỉ: 171B Hoàng Hoa Thám, Phường 13, Quận Tân Bình, TP.HCM
•Support the Customer Service Manager (CSM) in achieving business goals.
•Manage the day to day operations within the customer service team including process escalations, quality checking, and staffing needs.
•Build team spirit for a team with 15 members
•Process designer
•Continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
•Support to develop training plan for new CSRs and maintain continuous training for existing CSRs.
•Assist CSRs in exceeding customer expectations through excellent customer service.
•Provide regular, transparent feedback and reporting on CSR performance to the CSM.
•Forecasting the volume of workload daily & peak period and design plans to overcome the backlogs but still maintain good KPIs
•Fining the gaps in process and offering the best solutions to maximize capacities and resources for improvement
•Identify risks and provide immediate action plans during sudden incident
•Coordinate with other teams/ departments to achieve companys business goals
Report to/ Báo cáo cho: Call Center Supervisor and Manager