Horiba Vietnam Company Limited

Manage of a team including Sales, Marcom and Technical support to achieve the yearly sales, as defined by the corporate strategy for Vietnam, namely:
• Manage Scientific Department including plan, strategies and develop segment according to direction and overall strategies determined by the company.
• Achieve the goals and business target of the assigned territory
• Act as a leader in the Scientific segment to coach, motivate, and develop the team
• Address issues and resolve problems, internal and external.
• Build and develop strong sales channel by direct team and distributorship management
• Proactively pursue new business and sales opportunities
• Be a brand ambassador and reflect company values at all times
• Actively leverage and work with all business units on the total offering of HORIBA products and businesses in order to achieve significant overall growth for the company in the region
• Participate actively in country leadership and regional business unit leadership meetings and provide leadership in overall business coordination strategies and initiatives across the region
• Support company Quality Management System and improvement program.
• Compliance to company policy, ethical, legal and regulatory requirements.

MAIN RESPONSIBILITY: Provide customer support, repair and testing of all instrumentation and performs field service calls and installations.
INSTALLATION & SERVICE SUPPORT:
- Responsible for the installation and commissioning to get the final acceptance from the customer;
- Responsible for the maintenance of the installed base;
- Responsible for keeping the demo equipment fully operational
- Provide customer service for all instrumentation
- Provide customer phone and e-mail support;
- Perform field service for installations maintenance and repair;
- Trains customers on software and hardware of instrument;
- Install upgrades
- Handles in-house customer repairs;
- Promote service replacement parts, service contracts;
- Responsible for getting the installations tools
QUOTATIONS:
- Prepare quotations for service issue when system out of warranty;
- Prepare quotations for parts and service contract.
COMMUNICATION:
- Make sure that the communication is clear and trustfully;
- Provide a report through CRM immediately after each visit;
- Share the report with other people;
- Update the CRM customer data base after each visit;
- Ensure that the customer received all the information as requested;
- Report to the management for any problems;
- Write in English a trouble-shooting note for each solved problem.
TRAINING:
- Responsible for a proper training of the customer;
- Responsible for being properly trained.
RECEIVABLES & FINANCES:
- Responsible for getting the acceptation documents for final payment;
- Provide help to the sales coordinator to collect the remaining fund;
- Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair.
OTHER ISSUES FOR OPERATION:
- Participation on request to technical seminars or shows
- Provide all the necessary information to the sales coordinator to update customer data base;
- Provide all the necessary information to the sales coordinator to update user list;
- Other duties as assigned.

INSTALLATION & SERVICE SUPPORT:
• Responsible for the installation and commissioning to get the final acceptance from the customer;
• Responsible for the maintenance of the installed base;
• Provides customer phone and e-mail support;
• Performs field service for installations maintenance and repair;
• Trains customers or distributors on software and hardware of instrument;
• Perform upgrades, modification relocation of instruments;
• Handles in-house customer repairs;
• Promote service replacement parts, service contracts;
QUOTATIONS:
• Prepare quotations for service issue when system out of warranty;
• Prepare quotations for parts and service contract.
COMMUNICATION:
• Make sure that the communication is clear and trustfully;
• Provide a report immediately after each visit;
• Share the report with other people;
• Update and share the request after each visit;
• Ensure that the customer received all the information as requested;
• Report to the management for any problems;
• Write in English a trouble-shooting note for each solved problem.
TRAINING:
• Responsible for a proper training of the customer;
• Responsible for being properly trained.
RECEIVABLES & FINANCES:
• Responsible for getting the acceptation documents for final payment;
• Provide help to the sales coordinator to collect the remaining fund;
• Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair.
OTHER ISSUES FOR OPERATION:
• Participation on request to technical seminars or products training;
• Provide all the necessary information to the sales to updated customer requirement and user list;
• Other duties as assigned.

RESPONSIBILITIES
- Grow the present as well as new customer base in order to drive entitlement for the business in Vietnam with good initiatives.
- Support the sales activities of the distribution channels together with Vietnam & HORIBA Group sales team by providing sales and technical expertise and application proficiency to sales network.
- Organize and conduct training sessions with the distribution channels and/or direct customers to optimize product exposure and ensure appropriate support is provided to the distribution sales organizations.
- Work with Vietnam regulatory agencies to establish comprehensive understanding of existing and anticipated regulations that will may affect the business transaction.
- Participate in country exhibitions and perform presentations at applicable workshops/seminars.
- Demonstrate instruments to customers, with or without distributor personnel, as appropriate.
- Maintain knowledge of competitive activities, market trends and customer purchasing practices and ensure communication of these activities to the Vietnam and HORIBA Group Sales team.
- Maintain a database of key prospects, key accounts, and key contacts within Vietnam
- Assist in the training of new personnel, maintain a high level of cooperation with existing and overseas employees, and foster a customer-focused, team-based approach to meeting customer needs.