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Hsbc Vietnam

Chi Tiết Nhà Tuyển Dụng

địa chỉ
Địa chỉ: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC

quy mô công ty
Quy mô: Ít hơn 10 nhân viên

Mô tả công ty

If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest and most diverse organizations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk. We serve around 47 million customers through four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, Global Private Banking. HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC. HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank (Vietnam) Ltd. You'll achieve more when you join HSBC. www.hsbcvncareer,com

Hsbc Vietnam Tuyển Dụng

Incentive Management Manager, RBWM

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
We are currently seeking an ambitious individual to join this team in the role of Incentive Management Manager, RBWM (GCB6). In this role, you will:
Business Management:
• Support line manager in setting up the Performance Expectation for channels and individuals to deliver business objectives of Retail Banking and Wealth Management (RBWM) that align with Annual Operating Plan (AOP) and Country Sales Plan.
• Identify areas of improvement for Revenue, Operating Cost and Sales performance
• Coordinate Branch Network planning and review, prepare data for Sales force optimization process.
• Organize various governance meetings and keep a good track of action log.
Incentive Management:
• Be accountable to develop and implement an effective Incentive Framework, Recognition Plans and Leadership Training Events in the spirit of Customer Centricity and highly focus on Risk management.
• Build and execute Reward and Recognition Schemes for RBWM including tactical contests.
• Understand best practice from market to validate the effectiveness of country Incentive Framework, appropriately improve the current Scheme in a continuous basis with strict adherence to Global Incentive and Compensation policy
• Organize the Country Calibration Meeting, ensure the smooth and error-free process of Incentive accrual and payment, anticipate any obstacle or bottleneck during the payout season.
• Control the Consequence Management policy in the context of Incentive Framework
• Liaise closely with HR, Finance, Regulatory Compliance, Procurement to deliver Business-as-usual (BAU) outcome.
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Credit Control Assistant (Litigation)

Mới Tốt Nghiệp
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
• Be responsible for managing day-to-day in-house litigation action on both Sec & Un-secured customers, i.e., manage all phases of the litigation from the pre-trial, trial, settlement, and appeal processes and ensure that all required laws, regulations, policies and procedures are complied.
• Perform Administrative Activities tasks for making the whole litigation and enforcement process run smoothly and complete within allotted time as well as manage all assigned cases with appropriate daily actions shall be updated.
• Take ownership for all assigned litigation cases including small and large claims directly or through communication with outside counsel.
• Work with relevant inter-depts and Courts/Enforcement Agencies when litigation action is approved as well as develops and maintains smooth working relationships with internal & external customers.
• Safeguard the bank from loss/risk; keep abreast of and communicate changes to regulatory requirements and company compliance policies and procedures.
• Maximize cost effectiveness by meeting the set targets.
• Support line manager for MI/Mortgage reports.
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Collection Calling Team Manager

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
- Monitor collectors in team for operational collections and recoveries through reviewing their performance daily
-Provide clear guidance and training/ attachment for staff, building up teamwork and ensuring service-oriented culture, highly motivated team is created.
- Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
Ensuring strict compliance with government banking regulations
Timely implementing internal and external audit points together with any issues raised by external regulators
- Ensure the services standard is met, and the external and internal customers are satisfied.
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Vice President Approvals, Wholesale Credit and Market Risk (GCB5)

Phó phòng
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
The job-holder is expected to perform an approval role within the Wholesale Risk team as well as to develop and update the Wholesale Credit Risk policies within HSBC Vietnam (VNM). The job-holder must ensure sound asset quality within risk appetite and a cautious but constructive credit culture throughout the corporate lending & treasury trading/underwriting activities of VNM.
Impact on the Business/Function
• Develop and update the Wholesale Risk policies and Risk Appetite including:
- VNM Lending Guidelines and Credit Management Circulars;
- VNM Country Risk Plan;
- Large Credit Exposure Policy (LCEP) / Stock Borrowing and Lending (SBL) Guidance;
- Incorporation of Local Regulatory credit policies into internal policies;
- Updates of Regional and Global guidelines within local policies.
• Promote sound asset quality of VNM’s asset portfolio by reviewing, recommending, and approving credit proposals/Indication of Appetite (IOAs) in close liaison with ASP Risk.
• Conduct portfolio and sector reviews to assist WSB in understanding and mitigating specific industry/sector risk.
• Support Wholesale Banking to identify problem exposures and to implement timely and appropriate mitigating actions.
Customers / Stakeholders
• Build on the HSBC Risk culture and maintain/build customer satisfaction.
• Support Group-wide Risk initiatives / projects.
• Support WSB with training and client visits.
Leadership & Teamwork
• Take personal responsibility for self-development.
• Take personal responsibility for engaging co-workers in Risk as well as business partners in a way which is consistent with HSBCs values and strategy.
Operational Effectiveness & Control
• Ensure that internal control standards and regulatory requirements are maintained in credit approval.
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Product Manager - Wealth, RBWM

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
• Handle investment products, including foreign exchange and personal financial planning framework. The job holder could also extend the role to liabilities products
• Develop, maintain and control the product range internally to ensure sustainable growth.
• Support the team head in achieving specific product P&L and KPIs; including revenue growth, cost savings, acquisition, and portfolio management.
• Formulate and implement business strategies and marketing campaigns.
• Be able to analyze the needs of customers through researches and drive initiatives to address customers needs, focusing on growing & managing wealth
• Develop and maintain strong relationship with all internal key stakeholders (Sales, Legal, Compliance, IT, Operation, Marketing, Markets) in order to ensure the smooth running of the business.
• Develop, implement, and manage the end to end channel, process, technology, performance of acquisition channels, including direct sales, online, call centre, and branches
• Review and streamline the existing product customer journey to improve internal process and customer experience.
• Hold and develop product expertise to ensure adequate training is provided to related teams (Sales, Operations, Contact Center, Sales Quality).
• Ensure all the products are performed in line with local regulations and Group policies.
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Credit Assessment ELA Manager (Retail Credit Approver)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
• Report directly to the Head of Retail Risk to review and approve exceptional lending proposals within delegated limit for both retail secured and unsecured portfolios.
• Assist the Head of Retail Risk to review and propose exceptional credit approvals whose limit exceeds delegation authority
• Ensure that exceptional lending proposal are in line with exceptional approval caps per RBWM Risk policy.
• Develop strong relationships with key stakeholders across Risk and Underwriting teams.
• Work closely with relevant team members, especially credit policy, underwriting teams and sales teams.
• Support continuous improvement of processes and procedures through escalating issues to risk and underwriting teams as appropriate.
• Active member of the Vietnam Credit Risk Forum to gain an understanding of portfolio trends and highlight key issues to Risk and underwriting teams.
• Ensure reviews/approvals of credit approvals have a proper audit trail and information is recorded to a high standard in the relevant systems.
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Anti-Money Laundering Investigations Officer (Gcb 7)

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
We are currently seeking an ambitious individual to join this team in the role of AML Investigations Officer (GCB7). In this role, you will:
• Perform investigation on level 3 cases, analyze data obtained through various sources and report the suspicious accounts; The staff is expected to determine if there is evidence of money laundering and / or financial crime funding in account activities, by carrying out relevant investigations and report the suspicious accounts. The findings must be summarized in a clear and concise manner with evidences and thus ensuring that the work is completed in accordance with established procedures and standards.
• Ensure a consistent approach is followed to achieve AMLi PLA metrics;
• Maintain a strong network amongst AMLi and FCC Operations locally and regionally to continuously drive best practices
• Proactively engage with colleagues in AMLi and FCC Operations for a continuous improvement of the end-to-end investigation process
• Provide MI reports in the areas of responsibility
• Leverage from the AMLi teams across all locations for knowledge management and sharing
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Senior Physical Security Assistant (GCB7)

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHà Nội
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
• Support Physical Security Manager to provide appropriate security and logistical support to Senior Management Team in planning and executing special events and Board meetings as required, complete report on time, keep the management board all update information soonest and provide details for any security planning.
• Understand well about local crime situation and its’ impact on facilities and staff; ensure incorporation into risk assessments and implementation of appropriate measures to mitigate specific threats and incidents, aware of Security awareness program and staffs have to follow up with the procedure for risk mitigation.
• Support Physical Security Manager to work with security guards to ensure appropriate service levels and personnel availability at all times. Resolve local issues and ensure major issues are escalated to management. Control the assigned area security personnel and ensure support of all security measures for each location. Review regular reports documenting significant events and contracted guard service issues, quarterly conduct training to ensure guards do their task properly as per our request, regular check their performance with proper uniform, follow up with extra request for business requirements.
• Cooperate well with BCP members for any update plan, read BCP plan carefully to understand assigned task accordingly, prepare the contingency plan for cooperate security respectively.
• Support Physical Security Manager to address banking security/safety violations as directed and communicate concerns, problems and corrections to the relevant department. Proactively ensure all equipment and procedures are present in locations to comply with local banking laws and Regional policies, support all other departments with correct solution base on SBV and group standard.
• In-charge of HS&F, plan and organize the fire drill well.
• Be aware of information assurance, regularly conduct Clear Desk Policy checking and review confidential disposal procedure including service provider.
• Implement and maintain security system including CCTV, Access Control and Intruder Alarm.
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Marketing Campaign Management and Research/insight Manager (GCB6)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềMarketing - PR, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
• Deliver high standard and quality marketing activities in a timely manner to support business growth for specific products and segments
• Develop and lead marketing campaigns to support new customer boarding, build balance and awareness for proposition, wealth and liabilities
• Perform analysis of targeted products / segments, competitive position and trends
• Manage campaign development to ensure smooth implementation, campaign roll-out, and facilitate effectiveness evaluation and review for continuous improvements
• Maintain high standard of marketing and communications, and deliver activities that adhere to the established marketing process and guidelines
• Partner closely with other functional support teams, align on methodology and approach to target and optimize audience and size/ scope of campaigns.
• Manage both internal and external market research/analysis projects and ensure the provision of actionable business insights according to business needs and strategic direction.
• Provide advisory on the scope of research with relevance to business needs and deliver insight-based solutions with business relevance.
• Ensure all activities are adhered to established marketing processes, external regulatory or compliance requirements as well as internal guidelines, procedures and policies to mitigate / minimize potential operational, reputational risk and customer complaints.
• Manage and control the assigned project budget to ensure effective and efficient use of marketing budget for achieving business priorities and direction.
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Accounts Payable Officer

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
• Review the contents of the payment documents received and verify the authorisers’ signatories on the documents to ensure proper authorisations before effecting payment (Transactions payment includes Bank’s Operating Expenditure, Capital Expenditure, Intra-Group charges and Staff Reimbursement).
• Answer queries related to invoices and expenses from both internal employees and suppliers regarding payments ,invoice status and technical/process guidance.
• Participate in projects as required– for example as process SME, UAT
• Prepare periodic analysis on elements of activity such as vendor and late payment analysis, GL and suspense account.
• Internal Contacts:(ex: superiors, peers, other departments, etc.): Procurement Teams, CoE Teams, Other Internal Departments and employees.
• External Contacts: (ex: customers, Government Authorities, suppliers etc.), and vendors.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Give the advice on the compliance of Group BIM/FIM, regulation for Departments.
• Provide support for Stakeholders.
• Support PWC audit and Tax audit together with FIN.
• Support manager to build up procedure, experience in the team and pro-active staff development.
• Build up good image of the team with other departments in the bank
• A strong relationship with the internal department is essential to ensure their support for initiatives to strengthen the accounting function.
• Review process and provide initiatives to strengthen and reinforce accounting controls and oversight in HSBC Vietnam.
• Work with the finance team to improve the financial and regulatory process, with a focus on strengthening the control environment.
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Portfolio Quality Management Officer (GCB7)

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
1. Be responsible for portfolio management and strategy:
a. Build codes in SAS or Analytic Client to automate the conversion of raw data into business information
b. Deliver mandatory local and regional reporting as well as assisting on ad-hoc portfolio action analysis.
c. Develop monitoring strategy for new policy changes/ business initiatives to ensure no potential risk
d. Provide Loan Impairment reporting though review and forecasting exercises.
e. Design and develop programs to validate and monitor the effectiveness of advanced decision models
f. Support initiative to build the wealthy unsecured portfolios via cross sell, balance build, line managements, and other Triad strategies.
g. Provide analysis to highlight any areas of concern or emerging trends in term of deteriorated credit quality or reduced profitability across all RBWM products.
2. Represent as country SME in portfolio and reporting projects such as IFRS9, BASEL II, system automation projects, etc
a. Manage projects from end to end process
b. Coordinate with local and regional stakeholders to execute and deliver the project timeline.
3. Monitor systems and enhancements by:
a. Coordinate various projects such as system enhancement (AAPS, WHIRL, TRIAD, etc) on local host
b. Participate in end to end User Acceptance Test for any release or change to lending decision engine, originating systems, and initiating automation processes within RBWM Risk.
c. Support the enhancement of system infrastructure such as lending decision engines, scoring engines, etc.
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HSBC Workplace Experience Program 2018 (Intake 3)

Mới Tốt Nghiệp
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHà Nội, Hồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
If you’re looking for an opportunity that will help you to gain the practical on-the-job experiences during your gradudation year or right after graduation, Workplace Experience Programme (WEP) in HSBC Bank (Vietnam) Ltd. is designed for you.
WEP can asisst you to build your skills needed to embark on a successful career in banking industry.
We offer WEP opportunities acrosses our portfolios including Wholesale Banking and Global Banking & Markets, Retail Banking & Wealth Management, Global Functions, HSBC Operations, Services and Technology.
In this role, you will:
• Get involed in On The Job (OTJ) training and project work.
• Take on responsibility and contribute creative ideas to teams projects.
• Support The Line Manager on handling with daily operational functions.
Benefits:
• Get a real insight into working for an international bank.
• Given the opportunity to gain practical training and/or project work that will complement your academic studies, embedding HSBCs values while growing your career.
• Be challenged to use your talents and academic knowledge to add value to the bank and improve your professional and personal skills.
• Receive a monthly allowance of VND 6,000,000 gross.
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Global Trade and Receivables Finance (GTRF) Sales Manager

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềViệc làm bán hàng, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Identify creative and flexible solutions to customers who are new to bank or new to GTRF, alongside Relationship Managers
• Manage pipeline of new customers and follow end to end sales process as defined by Business Development Transformation
• Work closely with sales colleagues to promote awareness of GTRF products, strategies and competitor information amongst the RM and other strategic business communities.
• Maintain awareness of the applicable regulatory and business environment: understand audit, tax and legal implications and changes as they affect the customers and the Bank and guide customers on such issues as and when it arises.
• Support development, direction and delivery of strategic initiatives through e.g.: detailed call reports, meetings attended, monitoring and management of deal pipeline GTRF modules etc. and the quality of solutions and presentations
• Maintain close liaison with intra country, intra region and cross regional colleagues/stakeholders so as to provide input into the strategic direction of Product and Client Management functions and to the overall direction of GTRF regional and global business.
• Develop an appropriate calling plan through consultative selling, design and implement workable, innovative solutions for customers individual needs plus generate and receive quality referrals for/from other parts of the Group.
• Ensure compliance monitoring is in place in accordance with HSBC and regulatory standards
• Compliance with and management of sales suitability risks and requirements ensuring customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfil customers needs.
• Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking and compliance with sales and transactional suitability guidelines and requirements
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ISB Credit Support Manager, Wholesale Banking (Gcb 5)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHà Nội, Hồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
We are currently seeking an ambitious individual to join this team in the role of Credit Support Manager, Wholesale Banking (Band 5). In this role, you will:
• To work with RMs on credit proposal (CARM Amendment / Annual Review). All credit proposals must have solid preparation including kick-off discussion with RM with appropriate questions, set mutually agreed plans, priorities, address key issues, complying internal guideline and procedure, and target date of completion.
• To review credit portfolio, account conduct/business data/ trends and identify & alert RMs of new business opportunities, early warning signals.
• To work with RM to propose the relationship strategy for Country Head endorsement if client fails our credit standard or breach covenants without remediation action.
• To ensure all approval conditions throughout the approved proposal sufficiently diarized through CARM Notes to trigger periodical monitor and alert RM to complete by deadline.
• To ensure key client credit information and data including client updates, accurate and up-to-date at all times and easily accessible / understood particularly.
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Investigation Major Case Manager, FCTM (GCB5)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư, Kế toán - Kiểm toán
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
Investigation roles are responsible for providing a single functional resolution for all investigations for HSBC. They manage intake and triage for all case leads and enquiries through a globally consistent access point, conduct and co-ordinate investigative activity at country/regional/global level, produce case output to drive action by internal risk and control owners and author and file reports with appropriate authorities.
Role holders will carry out activities that will include most of the following:
• Coordinate the information gathering and sharing with industry investigators and law enforcement officials to develop cases to prosecute alleged suspects and recovery of fraud losses.
• Develop new/changed incentive plans for assigned areas ensuring incentive plans are fair. Develop and implement new/changed policies and procedures for assigned areas. Ensuring proposed policies and procedures are beneficial to the organization.
• Collaborate with fraud Risk team to design and implement a training program to develop new and incumbent employees in the detection, prevention and investigation of fraudulent activity. Create and implement department policies and procedures, including ensuring that incidents are processed in an accurate and timely manner to meet compliance and regulatory guidelines.
• Liaison with law enforcement agencies and other government, banking and security contacts.
• Effectively manage the whole fraud operation process including monitoring, detection, and prevention processes.
• Assist investigators in developing case-specific strategies to facilitate recovery or prosecution of the incident. Ensure law enforcement complaints are filed to facilitate recovery of Company assets.
• Resolved escalated issues for customers or other HSBC departments using investigative skills to research and provide quick resolution.
• Lead abd develop an effective team through communication, perfomance management, development plans and reward/recognition practices.
• Subject Matter expert in all Financial crimes, Financial crime strategies, Financial crime policies & procedures.
• Manage the processing of personnel related matters for the department. Review salaries, conduct performance appraisals, develop action plans for career planning and recommend incentive plans. Meet regularly with staff to ensure that they have the necessary training, skills, support and motivation required in completing their responsibilities.
• Deversified in the strategic analysis and prevention of all fraud types and criminal patterns. Monitor the effectiveness of existing rules and queues to improve authorization/prevention strategies.
• Monitoring thorough completion, account investigation by staff and provides constructive feedback to include performance improvement if applicable.
• Monitor key department indicators (qualities, prevention, detection, authorizations, fraud setup, recovery, charge-off) and makes recommendations on areas of opportunity.
• Initiate and maintain knowledge-share of current organizatoinal activities and/or issues impacting all Financial Crime & Investigation units.
• Coordinate information gathering and sharing with other Fraud units to improve processes and fraud prevention.
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RBWM Fraud Risk Manager (GCB6)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềKế toán - Kiểm toán, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
Fraud Prevention develop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities.
Role holders will carry out activities that will include most of the following:
• Assist/support line manager to prepare and control Fraud Risk Plan for RBWM.
• Fraud MI reporting requirements to local/regional/group.
• Support line manager to develop and implement new/changed policies and procedures for assigned areas. Ensuring policies and procedures are beneficial to the organization.
• Support line manager to create and implement departmental guideline & control framewok, including ensuring that incidents are processed in an accurate and timely manner to meet compliance and regulatory guidelines.
• Timely assist clients and the bank in recovering loss amount related to fraud incidents of both lending and transactions.
• Ensure that the high level of customer service is maintained when interacting with the customers.
• Effectively manage the whole fraud operation process including monitoring, detection, and prevention processes.
• Resolve escalated issues for customers or other HSBC departments
• Responsible for assisting / supporting Line Manager and Functional Head in developing the strategies for fraud detection and prevention.
• Maintain direct supervision and workflow coordination, including quality of Fraud Operation Team.
• Manage the processing of personnel related matters for the department. Oversight Fraud Operation team to ensure that they have the necessary training, skills, support and motivation required in completing their responsibilities.
• Perform complex and special projects independently.
• Oversight fraud transaction and fraud detection systems.
• Diversified in the strategic analysis and prevention of all card fraud types. Monitor the effectiveness of existing rules and queues to improve authorization/prevention strategies.
• Monitor key department indicators (qualities, prevention, detection, authorizations, fraud setup, recovery and write-off) and makes recommendations on areas of opportunity.
• Initiate and maintain knowledge-share of current organizational activities and/or issues impacting all Fraud units.
• Coordinate information gathering and sharing with other Fraud units to improve processes and fraud prevention.
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Fraud Risk Manager, FCTM (GCB5)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư, Kế toán - Kiểm toán
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
Fraud Risk Management supports the development and implementation of fraud strategies and monitors systems and processes to minimise fraud across the organisation. It is also responsible for liaising with clients and external parties to monitor and resolve fraud issues and working with internal fraud operations to ensure prevention strategies are effectively implemented.
Role holders will carry out activities that will include most of the following:
• Work with ASP Fraud Management team to prepare and control Fraud Risk Plan for business stakeholders in country level.
• Directly influence the operational effectiveness of the functional/functional unit
• Co-ordinate and manage projects. Typically, works on large, moderately complex projects/assignments
• Support decisions through advice, counsel or services in area of specialisation
• Accountable for delivery against prescribed targets, budgets and resourcing and responsible for volume, quality, and timeliness of end results
• Act as initial point of escalation
• Adhere to and actively support established policies and procedures in own team
- Provide 2LoD Fraud Risk Steward support to WSB and GB&M including but not limited to support business initiatives and RCA review by:
• Reviewing the fraud implications of new/ amended products and processes, identifying potential risk and recommending appropriate actions/ controls to assist business in managing risk within agreed risk appetite.
• Reviewing the internal and external fraud cases, conducting fraud trend and modus operandi analysis, providing comprehensive feedback on fraud risks in the areas reviewed and recommending appropriate remedial action if applicable; including the implementation of controls or training/ awareness programmes.
• Reviewing business’s proposal of BIM/ FIM dispensations related to Fraud Risk and providing guidance/ recommendations to business in understanding the potential impact and applying appropriate controls to contain the risk as per risk appetite.
- Represent HSBC Fraud Risk in attending fraud risk industry meetings/ conferences, including meetings/ workshops arranged by external organizations/ law enforcement parties by:
• Attending and effectively inputting in relevant meetings, sharing and adopting ‘best practices’ and providing appropriate guidance to relevant business stakeholders when required.
• Significantly competent in communicating effectively and convincingly with internal and external stakeholders of all levels.
- Boost Fraud Risk Awareness by:
• Ensuring fraud awareness within the bank, delivering Fraud Risk Awareness training/sharing sessions to various functions within WSB and GBM.
• Issuing Fraud Alerts to draw staff’s attention on latest Fraud Trend and recommending staff actions so as to mitigate the risk
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Vice President Anti-Money Laundering Policy, Fcc (GCB5)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
We are currently seeking an ambitious individual to join this team in the role of Vice President Anti-Money Laundering Policy, FCC (GCB5). In this role, you will:
• Developing AML Policy and supporting Country Head of FCC Oversight and Reporting in the implementation of communications strategy, for standards, systems and policies, regarding FCC AML topics in Vietnam.
• Identify, assess, oversee and communicate all requirements relating to AML regulatory guidance and law enforcement trends regarding HSBC’s business activities.
• Helping to identify criteria for integration and analysis of suspicious activity surveillance and reporting results, escalation of analysis and events across Vietnam.
• Supporting required remedial action of all material FCC AML issues involving Vietnam that arise to ensure effective implementation, through internal and external reviews.
• Drive and deliver training on AML risks for all business products, services across the country .
• Support Country Head of FCC Oversight and Reporting to establish and implement global standards and strategic policies within the Vietnam which ensure AML FCC exposure to current risks and emerging risk is managed appropriately, in a commercially focused and practical manner
• Support Country Head of FCC Oversight and Reporting in VNM in the provision of reports on a country wide basis to the Board (and, as necessary, regulators) on AML issues.
• Ensure that Country Head of FCC Oversight and Reporting is appropriately advised of material AML issues in Vietnam.
• Work effectively with principal regulators and industry bodies on FCC AML matters.
• Work with relevant stakeholder within country to support on all AML FCC related matters
• Drive and deliver training on AML risks for all business products, services across the country.
• Collaborate with Regulatory Compliance, Global Business, Risk, Information Technology, Internal Audit, and Legal, and others as appropriate in Vietnam.
• Coordinate and deliver the Enterprise Wide Risk Assessment (EWRA) for AML, Sanctions and AB&C risks.
• Support Country Head of FCC Oversight and Reporting in implementing an effective reporting and oversight capability in Country which enables the FCC function to report FCC risk to relevant country and regional governance committees.
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Contact Center Service and Sales Senior Team Manager - Outbound

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Việc làm bán hàng, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
Deadline to Apply
13/10/2018
Job Description
• Responsible for leading, coaching, motivating and developing a sales team of 10-14 Contact Center Sales and Service Representatives in a highly regulated and complex contact centre sales environment servicing various products and propositions. Through actions promotes and holds accountability to the highest level of customer service. Delivers upon quantitative and qualitative key performance indicators, in line with our business strategies and regulatory requirements (ie scorecard).
• Take accountability for the sales and service performance of your team and all that they do, contributing to the successful delivery of ‘Best in Class’ standards whilst remaining within key operational performance parameters (sales, service and operational targets)
• Take full accountability for the leadership, coaching, performance and absence management of a team of up to 14 FTEs selling HSBC card, lending, insurance products.
• Understand Business Intelligence data and be able to translate into individual team performance plans
• Plan and prioritise work appropriately considering importance, urgency, customer and business impact.
• Manage and resolve escalated customer concerns and complaints and use appropriate business judgment, making considered decisions to manage monetary adjustments (in line with authority level) that protect and enhance HSBC values, reputation and the business
• Act as a secondary level of complaint as required when calls required.
• Champion and embrace change and innovation within the team
• Demonstrate ownership and common sense with all that you do, sharing best practice across teams and peers
• Adhere to local regulations and programs around ‘Treating Customers Fairly’.
• Manage various employee related concerns such as retention, absenteeism, morale, conflict resolution, employee grievances and under-performance in compliance with local disciplinary procedures and authority levels (i.e. up to and including Stage 1 disciplinary as required).
• Understand and translate the immediate business/function strategy into your team and align direction accordingly
• Drive and coach performance improvement of your team to achieve a high performance culture, adhering to the relevant procedures under defined coaching scheme and through pro-active 1:1s and motivational sessions (including mid-year and year-end performance reviews)
• Embed a best place to work environment for all of your team
• Support individuals through the welcome and on-boarding stage of the induction programme and set stretching goals for self and team
• Act as a role model for our Group values and behaviors, authentically engaging with your team, colleagues and customers to deliver Superior Customer Service through them
• Maintain Best Place to Bank principles through coaching and training
• Provides emergency cover to the Sales and Service Manager as required
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Fcc Operations Investigator, Fcc Operations (GCB7)

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
We are currently seeking an ambitious individual to join this team in the role of FCC Operations Investigator, FCC Operations. In this role, you will:
• Investigate the alerts generated and ensure the suspicious activities are reported to MLRO/ Level 3 in accordance with regulatory requirements where appropriate.
• Build on the knowledge of latest Anti Money laundering trends
• Adhere to the process requirements in accordance with established procedures and set standards.
• Collect the necessary transaction background information / source documents for analysis.
• Adhering to all relevant processes/procedures and liaising with Compliance department through Line management about new business initiatives at the earliest opportunity.
• Responsible for creating and preparing detailed reports about the subject in question and match the content of the search with the same.
• Summarize the findings in a clear and concise manner and support the report with evidences.
• Review daily process updates for defect free implementation.
• Improve customer service and increase productivity.
• Provide accurate and valid referrals to the respective MLRO/ Level 2
• Acquire and share best practices relating to procedures / latest Anti Money Laundering trends to relevant processes / contingent sites.
• Support to increase awareness of Anti Money Laundering across the section.
• Take necessary actions to mitigate the likelihood of any operational risk occurring.
• Continuously assess the operational risks inherent in the business, taking in account the changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.
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