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Hsbc Vietnam

Chi Tiết Nhà Tuyển Dụng

địa chỉ
Địa chỉ: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC

quy mô công ty
Quy mô: Ít hơn 10 nhân viên

Mô tả công ty

If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest and most diverse organizations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk. We serve around 47 million customers through four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, Global Private Banking. HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC. HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank (Vietnam) Ltd. You'll achieve more when you join HSBC. www.hsbcvncareer,com

Hsbc Vietnam Tuyển Dụng

Fraud Monitoring & Operations Officer (02 Vacancies)

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
• Monitor detection systems (SAS.EFM) and ensure that all cases are attended urgently after created. Achieve the standard create to open hour set by the regional.
• Take proper action to prevent further fraud transaction on the credit/debit card account by blocking the card.
• Take urgent action to contact merchant/acquirer for fraudulent transaction cancellation if applicable.
• Respond to external parties (acquirer, merchant, and other risk contact) and internal parties (Authorization, Customer Service, Charge back, Credit and Collection) regarding the transaction fraud issue.
• Perform all administrative job and follow up action required related to the early detection functionality including Warning bulletin listing, card blocking monitoring, fraud tagging, account at risk, fraud documentation and the preliminary analysis on point of compromised, etc…
• Provides excellent customer service to complex inbound/outbound customer calls by keeping up to date on training and internal communications.
• Apply high customer service standard to all customers and perform sound protection for HSBC customers by transaction monitoring function. Provide a reliable & trustful response for all customer queries and take necessary action to avoid complaints from customers.
• Certified to handle multiple propositions (i.e. card product, internet banking) and has specialized in one of the high complex roles within Fraud Risk & Investigation.
• Owns and resolves issues.
• Treat customers fairly and with integrity.
• Acts as a role model for our Group values and behaviours (Open, dependable, Connected) supporting colleagues and customers to deliver superior customer service through these values
• Acts as the officer in charge while the manager is out, providing relief assignments as required.
• Values diversity amongst team.
• Acts a as mentor to assist new joiners as required
• Knowledge of Group compliance, Operational Risk, BIM, FIM, RCA requirement, regional guidelines and local procedures.
• Maintains HSBC internal control standards.
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Premier Relationship Manager – Level 1

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Việc làm bán hàng, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
The bank seeks to grow its RBWM business through an efficient operation and the pursuit of providing clients with globally consistent experiences, excellent service, cross selling products and services appropriate to client needs in order to enhance that value. In the face of fierce competition in this segment the bank is seeking to grow the significance of this group in their contribution to our business.
The Premier segment typically comprises clients with Total Relationship Balances of VND 1 billion or more.
We should also recognise our responsibility to the community in which we operate and improve the bank’s profile within those communities building economic value for the bank and its shareholders.
The range of competitors and products has established an increased financial awareness in clients, creating demand for increased experience and skill at PRM level.
A Premier Relationship Manager – Level 1 requires the following key attributes:
• Excellent sales and people management skills
• Client driven with a strong focus on quality of service
• Strong interpersonal communication skills
• A strong sense of ownership, responsibility and accountability
• An excellent understanding of financial planning, wealth management and understanding client need
The jobholder forms an integral part of the wider HSBC management team. As part of this wider team the jobholder is expected to identify opportunities in their day to day activities that directly or indirectly contribute to the success of colleagues with differing responsibilities, particularly in other areas of HSBC such as Commercial and Private Bank.
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Regulatory Reporting Senior Associate

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
1. To be in charge of Local Regulatory reporting
• Strictly comply with Local Accounting policies and regulatory requirements. Prepare details of financial reports required by regulators. Ensure reports being accurately prepared and submitted on time
• Be able to solve routine operational problems and prepare the answer for simple enquiries from local regulators and authorities
2. To participate in system enhancement to adapt with regulation changes / Local Regulatory Reporting related projects
• Be able to study / analyze new local reporting requirements. Work independently and co-operatively with other departments to get the logic for system enhancement
3. Implement local GAAPs in financial reporting
• Learn Group requirements, local regulations, Banking knowledge and systems. Thoroughly understanding differences between IFRS and Local GAAP and implement the local GAAP adjustments in local reports
4. To assist Financial Reporting Manager in handling internal and external audits (PwC / SBV / DIV / Tax audits)
5. Backup for Other Financial Reporting Officers when required and perform adhoc requirements as assigned
6. Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
• Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines
• Ensuring strict compliance with government banking regulations
• Timely implementing internal and external audit points together with any issues raised by regulators
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WSB CDD Analyst (Multiple Vacancies)

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Coordinate the client onboarding cases from initiation to the point the client cash account is open and channels access provided.
• Manage new to bank client onboarding and existing client CDD process’s to define SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
• Liaise directly with the client to gather detailed information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC).
• Review and validate the completeness of CDD information and supporting documentation before submitting the case for review and approval.
• Manage the end-2-end CDD process, keep the Relationship Manager engaged and fully appraised of any issues / concerns. Provide input / guidance to the Relationship Manager ahead of review and formal approval (as appropriate).
• Act as a point of escalation for Service Delivery. Escalate any issues relating to the specific CDD case to the Relationship Manager and Functional support (e.g. FCC, BRCM etc.), especially where the client is not cooperating.
• Execute customer CDD effectively and efficiently in line with defined business plans.
• Manage the client experience throughout the onboarding of new-to-bank clients, and periodic reviews for existing clients; maintaining the highest standard of excellence in customer service and respond to all client enquiries in a timely manner.
• Promptly request and follow-up with the client for all outstanding information and documentation; including KYC/CDD and signed account opening documents. Escalate issues to the Relationship Manager.
• Track / monitor individual cases to ensure the business has accurate management information. Escalate cases where the customer do not respond or provide the required information.
• Ensure Customer Turn Around Times (TAT) are agreed, managed to the associated SLA’s, and are visible to all involved parties.
• Ensure the client is able to successfully activate the cash account and is in receipt of the ‘tools’ required for channel access.
• Ensure the Relationship Manager is fully apprised of any issues / concerns relating to the CDD for consideration as part of formal review and approval.
• Be an active member of the team and a strong team-player.
• Demonstrate expected core behaviors and values including teamwork, focus, drive and determination.
• Be flexible and dynamic with support to the wider team.
• Strong communication both upwards and at peer level.
• Ensure that any data input is dealt with in a timely manner and in the correct and consistent format.
• Maintain a strong control environment.
• Maintain an environment in which compliance and risk control are a key performance criteria.
• Control of workflow processes, adhering to all associated procedures.
• Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above.
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WSB CDD and Onboarding Analyst

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Coordinate the client onboarding cases from initiation to the point the client cash account is open and channels access provided.
• Manage new to bank client onboarding and existing client CDD process’s to define SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
• Liaise directly with the client to gather detailed information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC).
• Review and validate the completeness of CDD information and supporting documentation before submitting the case for review and approval.
• Manage the end-2-end CDD process, keep the Relationship Manager engaged and fully appraised of any issues / concerns. Provide input / guidance to the Relationship Manager ahead of review and formal approval (as appropriate).
• Act as a point of escalation for Service Delivery. Escalate any issues relating to the specific CDD case to the Relationship Manager and Functional support (e.g. FCC, BRCM etc.), especially where the client is not cooperating.
• Execute customer CDD effectively and efficiently in line with defined business plans.
• Manage the client experience throughout the onboarding of new-to-bank clients, and periodic reviews for existing clients; maintaining the highest standard of excellence in customer service and respond to all client enquiries in a timely manner.
• Promptly request and follow-up with the client for all outstanding information and documentation; including KYC/CDD and signed account opening documents. Escalate issues to the Relationship Manager.
• Track / monitor individual cases to ensure the business has accurate management information. Escalate cases where the customer do not respond or provide the required information.
• Ensure Customer Turn Around Times (TAT) are agreed, managed to the associated SLA’s, and are visible to all involved parties.
• Ensure the client is able to successfully activate the cash account and is in receipt of the ‘tools’ required for channel access.
• Ensure the Relationship Manager is fully apprised of any issues / concerns relating to the CDD for consideration as part of formal review and approval.
• Be an active member of the team and a strong team-player.
• Demonstrate expected core behaviors and values including teamwork, focus, drive and determination.
• Be flexible and dynamic with support to the wider team.
• Strong communication both upwards and at peer level.
• Ensure that any data input is dealt with in a timely manner and in the correct and consistent format.
• Maintain a strong control environment.
• Maintain an environment in which compliance and risk control are a key performance criteria.
• Control of workflow processes, adhering to all associated procedures.
• Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above.
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Finance Operations Manager (GCB6)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
• Monitor GL accounts reconciliation and substaintiation process, Nostro accounts reconciliation to ensure the proper investigation and resolving long outstanding items with other department.
• Review the balance in suspense accounts, investigating and resolving long outstanding items and through ensuring that the practice adopted by VMO is in line with the related group standard
• Advise system set up for new products/services launched on IFRS basis
• Investigate the finance systems error and improve the process of booking for other departments
• Provide guidance to support functions on procedures and control needs for new system/functions launched and implement the new process
• Give the advice on the compliance of Group BIM/FIM for Finance team members
• Support KPMG audit together with VAS team
• Act as a back up to manage Finance Operation & Control team during Financial Controller leave.
• Maintain a strong relationship with the internal department and support them in accounting and finance related matter for new initiatives/products.
• Review process and provide initiatives to strengthen and reinforce accounting controls and oversight in HSBC Vietnam
• Work with the finance team to improve the financial and regulatory reporting process, with a focus on strengthening the control environment.
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Product Manager, Liabilities & Wealth

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Handle retail liabilities portfolio including debit card, FX business and personal financial planning framework.
• Support the team head in achieving specific product P&L and KPIs; including revenue growth, cost savings, acquisition, and portfolio management.
• Formulate and implement business strategies and marketing campaigns.
• Maintain and control the product range internally to ensure sustainable growth.
• Be able to analyze the needs of customers through researches and drive initiatives to address customers needs.
• Develop and maintain strong relationship with all internal key stakeholders (Sales, Legal, Compliance, IT, Operation, Marketing) in order to ensure the smooth running of the business.
• Develop, implement, and manage the end to end channel, process, technology, performance of acquisition channels, including direct sales, online, call centre, and branches
• Review and streamline the existing product customer journey to improve internal process and customer experience.
• Hold and develop product expertise to ensure adequate training is provided to related teams (Sales, Operations, Contact Center, Sales Quality).
• Ensure all the products are performed in line with local regulations and Group policies.
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AML Investigation Quality Assurance Manager

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Perform quality assurance review in accordance with AML policies and departmental procedures within established timeframes
• Produce reports containing quality assurance results and associated metrics using established procedures
• Maintain current knowledge of regulations applicable to the business, any business changes as well as pertinent internal regulatory policy and procedural changes
• Provide insight into quality gaps discovered as part of the quality assurance process and ensure these gaps are communicated to appropriate management and business owners.
• Analyze information gathered to develop recommendations for improvement and changes in current policies
• Producing MI, acting as a backup and supporting the deployment of the FCTM quality model effectively
• Publish MI related to Quality with detailing on overall Quality Score achieved and also individual site performance
• Escalate issues which could have a probable business impact
• Responsible to ensure a consistent approach is followed while deploying the quality strategy for FCTM
• Responsible for support to EIR projects and initiatives to enhance efficiency of investigation process
• Enable classroom and training support as identified
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Establish and maintain professional relationships with monitoring/investigations units, as applicable
• Effectively cascade any process related quality communication to all stakeholders.
• Maintain enhanced quality through structured coaching and feedback sessions on an on-going basis and improve operator performance
• Establish effective relationships across all FCTM and sites to drive a “Joined Up” approach. Ensure consistency in applying quality procedures so that a Customers/Region’s data is the product of a consistently deployed Quality strategy
• Publish Quality MI which helps understand the training needs thus enhance the overall Quality of the process
• Support Continuous Improvement Initiatives which are driven across FCTM teams
• Be able to work both independently and in team-oriented contexts.
• Provide feedback and recommendations to management to contribute to improved quality and efficiency of area activities
• Communicate effectively with the colleagues across the FCTM function to provide support and drive quality
• Facilitate process efficiencies and recommend process changes through engagement with the operations teams
• Maintain a strong network across all the sites to continuously drive best practices
• Identify and deliver the training needs through Quality campaigns and other forums
• Drive engagement with the operations teams through the extensive MI produced by the management information team through forums such as Quality hours
• Share best practice and learning points to the site and across all FCTM teams
• Facilitate operational motivators, share knowledge and bests practices across the FCTM function to drive enhanced quality results
• Act as a process expert and extend support to the operations team, in particular providing timely mentoring to the operators on issues identified
• Facilitate enhanced process efficiencies and ensure consistent quality service is provided
• Assist in developing MIS, Reports & Other productive tools for FCTM
• Ensuring processing and operations management confirm to Group’s Compliance policies and procedures
• Maintain all the process reports in accordance with the compliance and audit procedures
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Product Manager, Mortgage & Loans

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Manage overall mortgage portfolio, including profitability, attrition, retention, customer experience and journeys
• Work closely with various departments, including Retail Risk, Distribution, Legal, and Regulatory Compliance, to drive business and ROP targets
• Increase Retail’s market share and achieve financial goals
• Develop, and implement new and improve existing products and features
• Need to understand the intricacies of the local lending market, including existing, new, and upcoming regulations and capture any opportunities or challenges
• Fine-tune product and service delivery to enhance customer experience; balancing growth with streamlining processes and procedures and adherence to Global Standards
• Interact with other departments to optimize efficiency and effectiveness as well as motivate and grow the team
• Track and review individual portfolio performance on an ongoing basis; preparing and creating MI where required
• By proactively identifying new and managing the business mix and distribution channels to achieve efficiencies in acquisition and product
• Identify new customer segments to offer products and enhancements to meet financial objectives and enhance customer experience
• Initiate / manage product development and market research including focus groups (internal and external)
• Champion relevant projects, driving it from initiation to evaluation, according to ASP Product Development Guide and other guidelines and regulations
• Ensure development of infrastructure, systems and methodology to appropriately manage the product
• Ensure identification, assessment, mitigation and control, loss identification and reporting of operational risk is adequately managed
• Heighten the awareness of the product through periodical circulation of related articles, news, competitive information and other marketing literature
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ITO Officer

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Deliver high quality of standard service on 1st line support to business user, including helpdesk and complicated queries, ensure good investigate and follow-up on action plan provided to customer.
• Provide assistance and advice to customer groups and management on systems’ issues
• Contribute to the improvement of day-to-day process and assist line manager in provide technical coaching to junior team members.
• Assist in planning and implementing yearly Business continuity plan
• Responsible for small ITO project allocated by line manager
• Participate in the new-technology roll-out locally and regionally.
• Assist manager to make sure the readiness, reliability and availability of Bank’s systems according to SLA
• Make sure all IT services and systems are maintained quarterly, including working closely with service provider to on bank’s system maintenance; ensure all healthy check logs for infrastructure are recorded.
• To ensure CTB/RTB projects comply and assessment with R2 process.
• Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
- Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
- Ensuring strict compliance with government banking regulations
- Timely implementing internal and external audit points together with any issues raised by external regulators
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Premier Relationship Manager, Level 1

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmĐà Nẵng, Hồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
The bank seeks to grow its RBWM business through an efficient operation and the pursuit of providing clients with globally consistent experiences, excellent service, cross selling products and services appropriate to client needs in order to enhance that value. In the face of fierce competition in this segment the bank is seeking to grow the significance of this group in their contribution to our business.
The Premier segment typically comprises clients with Total Relationship Balances of VND 1 billion or more.
We should also recognise our responsibility to the community in which we operate and improve the bank’s profile within those communities building economic value for the bank and its shareholders. The range of competitors and products has established an increased financial awareness in clients, creating demand for increased experience and skill at PRM level.
A Premier Relationship Manager – Level 1 requires the following key attributes:
• Excellent sales and people management skills
• Client driven with a strong focus on quality of service
• Strong interpersonal communication skills
• A strong sense of ownership, responsibility and accountability
• An excellent understanding of financial planning, wealth management and understanding client need
The jobholder forms an integral part of the wider HSBC management team. As part of this wider team the jobholder is expected to identify opportunities in their day to day activities that directly or indirectly contribute to the success of colleagues with differing responsibilities, particularly in other areas of HSBC such as Commercial and Private Bank.
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Vice President, Information Technology Internal Audit (GCB5)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư, Kế toán - Kiểm toán
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
In this role, you will:
• Undertakes control design reviews and audits of critical business systems and change management across all business functions
• Provide consultancy and advisory services to senior business and audit management on the related risks and controls
• Produce high quality audit reports for review by senior audit management
• Develop and maintain audit packages and collateral for new technology, applications and regulatory requirements
• Production of reports and analytics.
• Anticipates and identifies existing and emerging technology and reporting risks.
• Manages the tracking of requirement risks / issues / dependencies and assesses the impact on delivery.
• Production of reports and analytics.
• Perform ad-hoc analytics on audit data.
• Anticipates and identifies existing and emerging technology and reporting risks.
• Manages the tracking of requirement risks / issues / dependencies and assesses the impact on delivery.
• Engage with colleagues across all regions to promote consistency and teamwork.
• Adhere to operational controls as outlined in procedures and policies to ensure risks are identified and managed.
• Establish all necessary operational control within all applications.
• Prioritise work in a manner that is consistent with the nature of the risks to HSBC and/or the individual business units.
• Assist in the development of the annual audit plan for the assigned area.
• Complete the quarterly Continuous Monitoring (CM) and annual Audit Entity Refresh
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Credit Policy and Portfolio Risk Management Manager

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Create and manage all Vietnam Retail credit policies and procedures
• Ensure there is effective oversight over underwriting/collections teams through conducting regular independent case sampling
• Interpret MI reports to validate effectiveness of credit policies
• Support the credit portfolio management team with deep dive reviews.
• Develop new policies to support business growth within a test and learn framework
• Maintain an up-to-date understanding of the Vietnam lending market, competitors, etc.
• Provide policy advice to front-line sales staff
• Partner with other teams such as underwriting services, collections, operation and RBWM to ensure that the process is efficient and automated where possible in order to maximise customer service without compromising credit standards.
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Premium Banking Assistant

Mới Tốt Nghiệp
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Ngân hàng - Chứng khoán - Đầu tư
địa điểmĐà Nẵng, Hà Nội, Hồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Maintain excellent customer relations and customer service
• Contribute to the improvement in profitability of the business through undertaking effective individual reviews and identifying opportunities for referral activity
• Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers needs
• Build and strengthen customer relationships with existing customers and establish new relationships with potential customers
• Meet service performance standards through responding to customer enquiries and resolving customer problems/ complaints efficiently
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Head of Wholesale Credit and Market Risk (Wholesale Market Risk), GCB4

Phó phòng
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
The Job Holder is responsible for:
• Assist the Chief Risk Officer (CRO) in managing all credit assessment/approval for all Wholesale Banking (WSB) transactions.
• Protect and enable the WSB business ensuring sound asset quality through a diligent but proactive and constructive credit culture throughout the corporate lending & treasury trading/underwriting activities of HSBC Vietnam (VNM).
• Assisting with overall credit risk and portfolio management of VNM.
• Oversee adherence to market risk appetite and caps.
• Assist the CRO in managing and developing the Credit Approval team of VNM Risk to ensure sufficient resource with high qualification.
Impact on the Business / Function
• Ensure corporate credit approval / review processes based on focused / forward looking analysis, taking into account analysis / recommendations provided by WSB, Risk Analysis Unit (RAU) and Wholesale Credit & Market Risk (WMR) colleagues
• Proactively enable business growth within Risk Appetite.
• Identify early warning signs / sub-standard credits, and ensures appropriate action taken with Risk Identification / Recoveries teams notified as required.
• Manage and monitor the local asset portfolio analysis, perform stress testing, support IFRS9 assessments
Customers / Stakeholders
• Provide prompt advice and solutions to the business to maintain and build up customer satisfaction.
• Manage Group-wide Risk initiatives / projects
• Provides credit-related workshops/trainings for WSB Relationship Managers and RAU when necessary.
Leadership & Teamwork:
• Assist the CRO in managing and developing the WMR team.
• Identify and address developing HR issues (e.g. high turnover, low experience levels, coaching and development needs etc) for the WMR Team.
• Take personal responsibility for self-development
Operational Effectiveness & Control:
• Ensure that internal control standards are maintained at high level throughout the credit process.
• Ensure that HSBC’s Operational Risk Management Framework (“ORMF”) is effectively deployed to manage Non Financial Risk (“NFR”) and that we operate to high internal control standards.
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Mobile Sales Assistant

Mới Tốt Nghiệp
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềViệc làm bán hàng, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHà Nội, Hồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Provide service and sales excellence in identifying needs of RBWM customers to meet or exceed performance objectives.
• Deliver excellence in sales performance and quality.
• Consistently meet or exceed set performance objectives. Instill self discipline on daily individual sales activities (ex: approaching customers, prospecting, cold calling, conducting presentations, etc...)
• Deliver service quality excellence.
• Ensure all applications are submitted for approval with high standard.
• Handle customers’ complaints (if any) properly and promptly.
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Mobile Sales Officer, RBWM

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềViệc làm bán hàng, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHà Nội, Hồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Maintain excellent customer relations and customer service
• Contribute to the improvement in profitability of the business through undertaking effective individual reviews and identifying opportunities for referral activity
• Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers needs
• Build and strengthen customer relationships with existing customers and establish new relationships with potential customers
• Meet service performance standards through responding to customer enquiries and resolving customer problems/ complaints efficiently
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Contact Centre Services & Sales Representative - Inbound

Mới Tốt Nghiệp
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Việc làm bán hàng, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
When you join our team, from day one you’ll have access to a competitive benefits package, including:
• A competitive salary and allowance(s) and a annually bonus scheme
• Bao Viet Healthcare medical insurance coverage for yourself, your spouse or partner and children which includes dental
• Annual Medical checkup
• Attractive benefits such as 17 days+ paid annual leave in additional to other leave policies (e.g. marriage, maternity and non-traditional family leave on top of law) that take care of your well being
• Preferential terms on employee banking such as loans, credit facilities, and credit cards
• Extensive Training – Giving you the skills and training you need to be a success!
• 5-day work in shift pattern, with overnight shift allowance provided
• Excellent Career progression opportunities
Job Description:
• Handling multiple customer calls from our customers in our dynamic and fast paced contact center
• Providing a high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
• Listening to customers and establishing their needs in order to offer relevant products, services and solutions
• Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution
• Responsible for achieving individual performance expectations against appropriate operational risk controls and compliance
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Teller

Mới Tốt Nghiệp
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHà Nội
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
1. Deliver the Counter services including the cash related services and specific ownerships of complex or high value transactions (i.e: cash/cheque withdraw and deposit, money exchange, term deposit, demand draft, telegraphic transfer, emergency encashment, manage the cash difference, deliver card/pin to customer,...)
2. Deliver the best customer services
• Provide excellent customer service
• Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
• No justified customer complaints where the avoidance of the complaint is within the staff members control
• Customer feedback / letters of praise
• Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
• Support Counter Team and handle customer compliance
• Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers
3. Sales and business support
• Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers needs and make effective referrals to Personal Banker or customer group in HSBC
• Provide advice and guidance to colleagues within the team, supporting them with complex transactions
• Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations
• Evidence of new ideas or innovative approaches to improve processes or procedures
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Contact Centre Service and Sales Representative - Outbound

Mới Tốt Nghiệp
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Việc làm bán hàng, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHà Nội, Hồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• To perform high quality outbound customer contact by identifying additional needs to both existing and new to bank customers.
• Focuses on building rapport and trust with existing and new to bank customers to ensure the highest level of customer satisfaction.
• Job holder is required to achieve the monthly minimum standards with respect to customer contacts and relevant Key Performance Indicators (i.e. customer outcomes, operational risk measures etc.)
• Manage the straight through sales process acquisition of leads generated.
• Where appropriate deliver the initial customer request successfully alongside any additional products, services and solutions that have been identified.
• Seeking to improve processing and managing the individual product error rates and smooth processing of all customer applications.
• By engaging with various Business partners inclusive but not limited to Credit, CAU CPD, PMG, CSV, and MKT, GSCM on daily task and processes under the guidance of the Team Manager.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
• Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.
• Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
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