I.T. Technical Support Officers Full-time

I.T. Technical Support Officers work behind the scenes in all kinds of our office area. You would be in charge of:
- Maintaining, updating, tweaking and repairing the computer systems, networks, and I.T. infrastructure
- Setting up the new technologies, configuring systems and providing everyday technical support for the individuals using the computer systems and I.T. network
- Working on a helpdesk

- Ability to read and understand English technical documents in order to acquire, develop knowledge in the process of IT training
- Acquire degree and experience in information technology, hardware knowledge to consult the purchasing and repair process
- Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing
- Fundamentals (CCNA is a plus)
- Knowledge of setup and configuration of Cisco, Unifi, Grandstream devices such as router, switch, IP phones, wireless controller and access points is a plus
- Ability to read and understand English technical documents in order to acquire, develop knowledge in the process of IT training
- Self-study and self-learning on new technology and willing to improve on technical skills
- Good problem solving, analytical and evaluative skills
- At least 1.5 years of experience in an IT Helpdesk/ IT Support Office role (preferred)

- Attractive salary and benefits, international, fun and professional working environment
- An open and honest culture where people are valued, treated fairly and trusted and empowered
- Flexible working hours, we work 40 hours per week (Monday-Friday)
- 13th salary and additional bonus every year
- Lunch allowance and free drinks (coffee, tea, etc)
- Health Insurance package
- Government social, health and unemployment insurance for Vietnamese staff
- Annual health check, annual flu vaccination
- Paid leave (12 days/year)
- A standing desk if you like; No dress code; Company trip
- Game room for everyone: We love board games, video games, PS5, ping pong, football tables, and many more
- Salary range: Negotiation

- CV
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