- Perform computer software and hardware installations. - Take care for computer hardware troubleshooting. - Monitor virus protection system, also checking the virus scanning to make sure aware the virus attach to networking and update new patch for laptop, desktop. - Provide professional and stable IT services to users (Email, Internet, Telephone, PC/laptop, Printers, Projectors, Video conference software installation…) as well as helpdesk support to ensure an effective working environment for business users. - Work with user at multiple levels in organization. Identify the helpdesk issue and solve it. - Need to identify problem, track log file, and forward to right people in IT team to solve problem. Keep confidence access PC resource and need to follow-up help desk process. - Monitor IT inventory process, request new IT equipment’s to new comers and arranges with Help desk team to do: installation, IT check list before delivery to users (new comer, transfer). - Physical count IT equipment’s, checking the IT inventory in company frequency.
Yêu cầu công việc
- Bachelor’s or College Degree Computer Science, Business Computer, Computer Engineering or IT related fields. - At least 03 years of related experience in IT field. - IT Software and Hardware installation/ trouble shooting. - Server and Network administration experience is an advantage. - Knowledge IT Helpdesk/process. - Good interpersonal skill. - Excellent team work spirit.