-Install and configure computer hardware operating systems and applications -Monitor and maintain computer systems and networks -Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues -Record events and problems and their resolution in logs -Troubleshoot system and network problems, diagnosing and solving hardware or software faults -Replace parts as required -Provide support, including procedural documentation and relevant reports -Follow diagrams and written instructions to repair a fault or set up a system -Support the roll-out of new applications -Set up new users accounts and profiles and deal with password issues -Respond within agreed time limits to call-outs -Work continuously on a task until completion (or referral to third parties, if appropriate) -Prioritise and manage many open cases at one time -Test and evaluate new technology -Conduct electrical safety checks on computer equipment. -Provide accurate information on IT products or services -Server and phone system management -Other tasks required by the managements
Yêu cầu công việc
-Proven experience as a help desk technician -Tech savvy with working knowledge of office automation products, databases and remote control -Good understanding of computer systems, mobile devices and other tech products -Ability to diagnose and resolve basic technical issues -Proficiency in English -Excellent communication skills -BA in IT, Computer Science or relevant field
Quyền lợi được hưởng
- Competitive salary and bonus - Social insurance, health insurance, unemployment insurance according to Labor Laws - Professional working environment
Người liên hệ : Bộ phận nhân sự Alchemy Asia Co. Ltd
Quy mô công ty : Từ 25 - 99 nhân viên
Alchemy Asia is a newly established sales and marketing company in the wine & spirits industry with an international brand portfolio including The Famous Grouse Whisky, The Macallan Single Malt, Cutty Sark Blended Malt Whisky, Brugal Rum and Snow Leopard Vodka amongst a stable of brands. Alchemy Asia spans across the Indochina markets- Vietnam, Cambodia & Laos with a view to broaden both its market coverage and the portfolio to become a recognized independent industry player in the region. Our Vision: To become the most admired independent distributor within Indochina by delivering a premium service to our brand partners and customers Our Mission: a medieval Alchemist by profession was able to turn ordinary metals into gold. Alchemy’s mission is to equally make our portfolio relationships deep and meaningful... brands to customers, customers to consumer, brands to consumers.