- First level of IT service support and act as a single point of contact to support problem and request from end-users via phone, email and web form. - Communicate IT information, security awareness via email, intranet and Service Desk portal. - Perform user management for new employee, transfer/promotion and end of employment. - Perform any tasks assign by Service Desk Supervisor. - Business working hour 08:00am – 05:30pm, Monday – Friday - After working hour agent shall be stand-by on call and work from home to support critical system and application incidents. - Work in Head Office - Work with local team, regional team and outsource team.
Yêu cầu công việc
- Experience: 0-2 years - Good command in English both speaking and writing. - Understand basic concept of ITIL especially incident management process - Basic IT problem analysis - Communication skill - Customer-oriented - Team work - Understanding on FMCG industry
Quyền lợi được hưởng
- Nghỉ phép năm hưởng nguyên lương - Được đào tạo chuyên môn thường xuyên - Cơ hội đi du lịch trong và ngoài nước