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Địa chỉ: Sa Pa, Lào Cai

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Quy mô: Đang cập nhật

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Website: Đang cập nhật

Mô tả công ty

Khách Sạn Amazing Sa Pa Tuyển Dụng

Guest Relation Manager

Trưởng nhóm
7 - 10 triệu / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềKhách sạn - Nhà hàng
địa điểmLào Cai
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpCao đẳng trở lên
- Having a complete knowledge of the hotel product including room rates, relative facilities, food and beverage outlets/promotions, spa, fitness center and etc. - Monitoring daily arrivals/departures and anticipate guest needs and handle guest inquiries in a helpful and attentive manner. - Overseeing the smooth running of the Guest Relation department on a day to day basis to achieve high levels of guest satisfaction. - Greeting and acknowledging guests from at least 2 meters. - Suggesting alternatives to meet customer needs in terms of product features and benefits. - Offering information and services where appropriate. - Thanking customers and inviting our guests to return. - Meeting and greeting all return guests, regular guests and VIP guests of the hotel as required. - Supervising systems for luggage delivery. - Developing and maintaining a motivational working environment within the department and positive relations with other departments. - Having a complete knowledge of hotel policy and procedures. - Reporting health/safety and security hazards to your manager or duty manager. - Ensuring that all lobby and entrance areas spotless condition at all times. - Ensuring that all duties are complete prior to shift end as outlined in the shift checklist. - Conducting daily shift briefings, meetings, and share relevant information with employees. - Checking function board for correct spelling, dates and layout according to function lists from banquets. - Ensuring that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre-empt and anticipate guest needs. - Undertaking that relevant administration duties related to maintenance and housekeeping requests. - Maintaining regular quality control inspections of department‟s standards. - Ensuring that information is transferred from shift to shift. - Arriving at work on time in the uniform provided, ensuring a neat and tidy appearance according to the employee handbook. - Attending training sessions/meetings as required. - Maintaining a system of regular employee training and reporting. - Responsible for managing tour desk - Performing other duties as assigned by managers.
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