Tìm kiếm nâng cao

Tỉnh thành

Trình độ học vấn

Quận huyện

Giới tính

Mức lương

Hình thức công việc

Cấp bậc

Kinh nghiệm

Cập nhật

no image

Khách Sạn Amazing Sa Pa

địa chỉĐịa chỉ: Sa Pa, Lào Cai

quy mô công tyQuy mô công ty: Đang cập nhật

websiteWebsite: Đang cập nhật

Mô tả công ty

Tin tuyển dụng của Khách Sạn Amazing Sa Pa

Guest Relation Manager

Trưởng nhóm
7 - 10 triệu / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpCao đẳng trở lên
yêu cầu giới tínhKhông yêu cầu
ngành nghềKhách sạn - Nhà hàng
địa điểmLào Cai
- Having a complete knowledge of the hotel product including room rates, relative facilities, food and beverage outlets/promotions, spa, fitness center and etc. - Monitoring daily arrivals/departures and anticipate guest needs and handle guest inquiries in a helpful and attentive manner. - Overseeing the smooth running of the Guest Relation department on a day to day basis to achieve high levels of guest satisfaction. - Greeting and acknowledging guests from at least 2 meters. - Suggesting alternatives to meet customer needs in terms of product features and benefits. - Offering information and services where appropriate. - Thanking customers and inviting our guests to return. - Meeting and greeting all return guests, regular guests and VIP guests of the hotel as required. - Supervising systems for luggage delivery. - Developing and maintaining a motivational working environment within the department and positive relations with other departments. - Having a complete knowledge of hotel policy and procedures. - Reporting health/safety and security hazards to your manager or duty manager. - Ensuring that all lobby and entrance areas spotless condition at all times. - Ensuring that all duties are complete prior to shift end as outlined in the shift checklist. - Conducting daily shift briefings, meetings, and share relevant information with employees. - Checking function board for correct spelling, dates and layout according to function lists from banquets. - Ensuring that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre-empt and anticipate guest needs. - Undertaking that relevant administration duties related to maintenance and housekeeping requests. - Maintaining regular quality control inspections of department‟s standards. - Ensuring that information is transferred from shift to shift. - Arriving at work on time in the uniform provided, ensuring a neat and tidy appearance according to the employee handbook. - Attending training sessions/meetings as required. - Maintaining a system of regular employee training and reporting. - Responsible for managing tour desk - Performing other duties as assigned by managers.
Xem chi tiết
Liên hệ qua skype Liên hệ qua số điện thoại