Kuehne + Nagel Co., Ltd Vietnam

- Develop Distribution business strategy in alignment with BU Contract Logistics management
- Develops Distribution product and capabilities nationwide
- Actively supports new business acquisition
- Manages BU Contract Logistics Distribution P&L to ensure top-line growth and appropriate conversion rates to NP2 (profit) to overachieve targets
Your tasks and responsibilities
-Manages Distribution Operations to achieve best efficiency and customer satisfaction
- Manages solution design and implementation according to Customer Transition Integration plan
- Manages carrier selection, procurement and performance of vendors
- Manages and develops Distribution team personnel
- Oversees development of SOP for customers
- Controls Distribution BU Contract Logistics P&L, provides accurate business forecasts, proposes and implements growth initiatives and cost control measures
- Ensures all operations are conducted according to highest quality and compliance standards

Job description
• To have overall responsibility of Overland business of Branch by increasing profit and profit margin.
• To oversee and manage the Overland business activities within Kuehne + Nagel guidelines to achieve organizations short and long term business goals.
Your tasks and responsibilities
Business and Product Development
• Acquires or support the acquisition of new business and supports the account management.
• Promotes customer relations and develop existing customer base.
• Lead and supports business development process example tender analysis, solution design, costing, pricing and service offering.
• Monitor market trends and competitor activity in order to identify new business opportunities.
• Analyze Merger & Acquisition (M&A) opportunities.
• Transport Subcontractor Management – to executes global carrier initiatives.
Operations Excellence
• Ensure efficient overland operations and continuously optimizes the operations by implementing standard processes in line with corporate guidelines and targets.
• Cooperates in the development and implementation of business operation and reporting system.
Profit Development
• Responsible the profit and loss for the national business field.
• Monitor annual budget, initiates corrective actions in case of deviations.
Staff Supervision
To be actively involved in all matters related to supervision of staff including but not limited to:
Recruitment
• Performance Management (Reviews, Disciplinary, etc.)
• Induction / On boarding
• Training
• General day to day issues
Customer Service
• To liaise with Customers directly as required.
• To act in a professional manner at all times with customers.
• To manage customer complaints in a manner that provides explanations and puts customer at ease.
• Take appropriate corrective action and/or notify relevant person and office to prevent a re-occurrence of customer complaints.
QSHE
• To observe all company quality & OHS requirements at all times.
• To be aware of the responsibilities of employee’s in relation to OHS.
• To follow all procedures and reporting requirements in relation to the company OHS policies and working instructions.
• To report incidents and hazards as per the relevant working instructions.

Work location: 11th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, HCM City.
Work hour: 8:00 – 17:00, from Monday to Friday, one Saturday morning/month.
Job description:
- SOP implementation
- DQ quality
- GP management
- Vol and customer management
- FSL management
Your tasks and responsibilities:
- To work with KN oversea; carrier to release booking confirmation to shipper on time To monitor carrier allocation instruction for performance as per commitment.
- Be proactive on daily issue for solving and deliver good service to client Be responsible for FSL checking and manage GP correctly
- Follow up and complete KPI as per SOP’s requirement and make sure DQ accuracy and timely To monitor gain/lost a/c with KN dest/ a/c owner closely to report to manager for further actions.

• Responsible for CFS daily planning & supervise the CFS ops team for smooth cargo in/out handling including scanning in/out, unloading, put-away to correct locations & load the containers as per each destination SOPs.
• Main contact point with Shipment Planning team to receive inbound plan & outbound bookings.
• Coordinate with carriers & their transportation vendors to arrange empty pick up matching the outbound loading timeline & CY cut-off.
• Coordinate with customs team to arrange outbound customs to ensure customs cut-off is met.
• Handle monthly debits/credits.
• Handle the WMS (warehouse management system), scanning data & CFS reports for customer.
• Supervise & give instruction to CFS handling team.
• Coordinate with related authority for cargo inspection if required.
• Coordinate with ports/ terminals for smooth container pick-up/drop-off, timely & smoothly handling before CY cut-off.
• Maintain team work, productive working environment.
• Seek and assist in process improvement and operation cost savings.
• Assist CFS Manager in other tasks to achieve excellent operations performance.

Job description
- To manage real estate projects and lease renewals.
- To manage facilities pro-actively on a day to day basis, enhancing vendor management, etc. and ensuring that
all processes are followed, KPIs and safety requirements are met and exceeded.
- To drive sustainability solutions per site in Vietnam, enable cost savings and well maintained facilities along with cost savings.
Your tasks and responsibilities
Real Estate (RE)
- Drive and implement real estate projects based on business needs.
- Scope, procure and implement retro-fit / additions and alteration projects as per customer requirements under approved budget.
- Refurbishments/reconfiguration of existing offices and fit-out of new offices as required.
- Enhance and Maintain RE database quality.
- Pro-actively manage leases – renewals and terminations, maintain lease records and negotiate with landlord on T&C’s.
- Contribute to the Business Investment Approval process and request approvals as per Code of conduct.
- Drive search for new locations directly or with external support from brokers, etc.
- Develop/ check specifications for new or existing buildings to be leased or developed by Kuehne + Nagel
- Drive build-to-suit projects in the country
Facilities Management (FM)
- Drive and implement sustainability projects (LED, photo voltaic, others…) per site.
- Promote & Maintain Sustainability Certifications for key locations.
- Run FM tender and procurement process.
- Implement Computer Aided Facility Management (CAFM) and ensure data is correctly and completely reported.
- Drive cost savings with continuous improvements under FM.
- Data Management.
- Ensure Authority & Operational Compliance is achieved and maintained (Licensing & Certifications).
- Manage the services and processes that ensure the upkeep of the facilities of all the sites.
- Implement & oversee FM services (soft and hard services) to leased and owned premises, with key focus on
critical customer requirements and expectations including but not limited to building and grounds maintenance,
cleaning, pest control, landscaping, security, waste management, facility requirements for dangerous goods
storage and handling, management of M&E contractors, etc.
- Plan, coordinate and implement Planned Preventive Maintenance (PPM) & Servicing schedules as well as
define and monitor reactive maintenance activates closely.
- Interact with Kuehne + Nagel Finance teams and ensure related processes and approvals are closely
coordinated.
- Interact with Kuehne + Nagel QSHE to ensure security, health and safety is.
- Closely interact with Kuehne + Nagel IT in regards to their planning and implementation of utilities and
communications infrastructure and any other special projects.
- Regular reporting.

Handle cross booking request from nominated and free hand customers.
Follow shipping instructions from sales department, destinations and customers.
Liaise with contracted carriers for smooth handling of export and import cargo.
Follow the working instructions and SOP to fulfill their job properly.
Close file, do FSL, collect money
Resolve, Report, Record complaints in professional manner.
Train new employees if requested.
We need 2 headcounts with 2 work location:
Work Location 1: Head Office: Vincom Center, 72 Le Thanh Ton Street, District 1
Work Location 2: Dong Nam Industrial Park, Binh My Commune, Cu Chi District

Working Location: 19th Floor, VCCI Tower, 09 Dao Duy Anh Street, Dong Da District, Ha Noi,
Vietnam
Job description
- Generate new business by offering Kuehne + Nagel products and solutions to targeted accounts.
- Contribute to customer retention by developing long term commercial relationship with accounts
- Ensure seamless customer on-boarding and customer satisfaction
Your tasks and responsibilities
- Acquire new customers
- Maintain a healthy pipeline of prospect customers and maintain customer database in CRM
- Plan and report all activities in CRM system
- Perform sales calls based on activity plan
- Collaborate with other departments to facilitate competitive product offering and customer satisfaction
- Monitor A/R collection by coordinating with related departments and customer
- Stay up to date with Kuehne + Nagel product offering and market situation to offer best solutions

Work Location: 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Job description
The Continuous Improvement Manager carries out two main types of missions:
- Carry out complex projects (complex optimization of a site within its perimeter or whose scope exceeds the scale of a site) in respect of deadlines, costs and resources.
- Animate the continuous improvement process (Kuehne + Nagel Production System) within the country.
He / she actively participates in the countrys continuous improvement strategy, with a view to increasing customer satisfaction and economic profitability.
With an objective on the achievement of the commitments made on its perimeter, he / she is the guarantor of the management and reporting carried out by the project managers, who are attached to it functionally.
Your tasks and responsibilities
- Lead complex optimization projects (Site projects, Customer projects / progress plan)
- Lead optimization projects whose functional and geographical scope exceeds that of a site
- Support the maintenance and the elevation of the Kuehne + Nagel Excellence maturity level of the sites of the country
- Ensure the monitoring and sharing of best practices - deploy them on its perimeter
- Participate jointly in the economy plan decided by his management on the sites of his region
- Be the guarantor of the control and the follow-up of the savings realized on the warehouses
- Be the mentor of the team of continuous improvement of its perimeter

The Warehouse Supervisor has general responsibility for coordinating and managing all warehouse activities on a daily basis. The Supervisor is responsible for supervising the receiving, warehousing and shipping of product in a manner consistent with company service and cost objectives.
Ensure inbound and outbound shipments are accurate and free of damage.
Ensure the efficient and safe operation of all materials handling equipment.
Ensure that the work schedules are correctly implemented and that jobs are assigned effectively and completed properly.
Ensure the optimal utilization of space through warehouse consolidation.
Ensure stock rotate and stock accuracy.
Maintain a clean, neat and orderly work area.
Assist in maintaining the security of the warehouse.
Conduct operations in a manner that promotes safety.
Conduct operations in accordance with OSHA an MSDS standards.
Complete all necessary records and reports in a timely and accurate fashion.
Reach customer KPIs.
Contact and maintain good relationship with customers, vendors, suppliers, transporters.
Maintain team work, productive working environment.
Have ability to coach and promote team toward excellent operation.
Seek and assist in process improvement and operation cost saving.
Work Location:
Binh Duong: 18 L2-1 Tao Luc Road No. 5, Vietnam Singapore Industrial Park II, Hoa Phu Ward, Thu Dau Mot city
Bien Hoa: Solog warehouse- No.5 Truong Van Hai Street, Long Binh Tan ward, Bien Hoa city

+ This position is responsible for directing the daily activities of the warehouse, including labor scheduling, supervision of equipment and manpower. Key responsibilities include: staffing, warehouse operations, maintenance of the facility and equipment, implementation of safety, security, housekeeping and sanitation programs.
+ To play an effective role within the senior management team in the running of the site and have direct accountability for all operations within the site, ensuring budgetary targets and contractually agreed to KPIs are achieved at all times
Your tasks and responsibilities
+ Directly responsible for the P&L of the site. Identify and implement warehouse cost efficiencies and ensure proper control and supervision of warehouse budget.
+ Ensuring that delivered service to the customer is in line and exceeds the contractual and company’s key performance indicators.
+ Develop and direct programs to ensure the efficient and cost-effective operation and utilization of the facility.
+ Define ways to add value to customers’ operation and develops awareness of customers’ business drivers.
+ Adhere to Kuehne + Nagel’s Quality, Safety, Health and Environment Program policies and procedures.
+ Instill, develop and encourage a culture in line with KN company principles.
+ Recruit & develop an effective team to meet initial start-up and long term strategy plans.
+ To actively promote, lead, coach and develop team members using the resources of the company HR framework.
+ Plan and schedule all operations including receiving, storing, shiping, handling returned/damaged goods, maintenance, and administrative activities to ensure customer requirements are met in an accurate and efficient manner.
+ Complete all necessary records and reports in a timely and accurate fashion.
+ Contact and maintain good relationship with customers, vendors, suppliers, transporters.

PURPOSE
• To ensure the best buying rate & service to secure biz & gain volume.
OBJECTIVES (main duties and responsibilities))
• Quote oversea rate request/RFQ and follow up to get new biz
• Liaise with local carriers & TM to negotiate the buying rate & look for suitable service for quoting local control biz customers
• Responsible for punctual and update buying rate
• Liaise with Network (KN origin/destination), FS management, Trade & Product Management to obtain all required costs & service elements for prompt quotation issuance
• Assure pricing adjusted according to market to gain biz
• Join weekly Sales/Seafreight meeting to review gained/lost opportunities
• Analyze reason for losing biz, solution to improve KN product, response time & all relevant KPIs
• Address key opportunities & update market intelligence
• Issue QTSea
• Build-up & strengthen relationship with local carriers to get good buying rate

PURPOSE
- Handle shipments for sales & nominated cargo
OBJECTIVES (main duties and responsible)
• Handle booking request from nominated & sales team
• Follow shipping instructions from destination & customers
• Liaise with contracted carriers for smooth handing of export cargo
• Follow the working instruction & SOP to fulfill their job properly
• Check cost in/ cost out, follow pending invoices
• Resolve, report, record complaints in professional manner
• Be pro-active in problem solving skill