Tìm việc làm nhanh & Tuyển dụng hiệu quả

Tìm kiếm nâng cao

Chi Tiết Nhà Tuyển Dụng

địa chỉ
Địa chỉ: Yen Tu Special Nation Relic, Uong Bi city, Quang Ninh province.

quy mô công ty
Quy mô: Từ 500 - 999 nhân viên

Mô tả công ty

With 100 nicely appointed rooms designed to reenact the lifestyle of King Tran Nhan Tong’s Dynasty and his times, Legacy Yen Tu MGallery by Sofitel offers its guests a very uniquely Vietnamese experience, one that transports you to the 13th century within indigenous decors, the finest handcrafted local materials and a feeling of history and heritage no other hotel can offer.

Legacy Yen Tu Mgallery By Sofitel. Accor Hotels Tuyển Dụng

Reservation Manager ( Phụ Trách Đặt Phòng, Ưu Tiên Người Quảng Ninh)

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Du lịch, Khách sạn - Nhà hàng
địa điểmHà Nội, Hải Phòng, Quảng Ninh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
SUMMARY:
• Responsible for the effective room control to maximize room occupancy and to supervise room rates offered to guests to attain a higher yield.
• She/he handles reservation ensuring that it meets the needs of the guests in accordance with the availability of the hotel and price policy. She/he assists the Management in increasing the Hotel’s profitability.
• She/he ensures the effective and smooth operation of the reservation system. She/he assists his superior in ensuring that the guest satisfaction programs are implemented in accordance with the Hotels philosophy.
RESPONSIBILITIES
• Sells hotel rooms and make reservations according to room availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.
• To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.
• To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours.
• To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.
• To inform immediately related department of any last minute VIP’s, Suite Bookings, same day transportation or any unusual information concerning the expected arrivals for further action.
• To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.
• To be responsible for any miscellaneous duties assigned by the Front Office Manager or Revenue Manager/Reservation Manager.
• To control room availability / room types and to keep relevant departments informed of close-out dates.
• Chasing concerning department/booker until job done.
• To handle all the complaint with effective way.
• To ensure all room reservations are guaranteed during peak periods and festive seasons.
• To make sure every single booking must be checked in details information and well managed reservation team
• Follow Revision processing as Accor standard.
• Follow up group booking by: Cutoff date, deposit, room list, payment on time.
• To check booking file in two days and final file booking in details with full information.
• To maximize revenue and occupancy by up selling and suggestive selling.
• To ensure all reservations queries are replies within 24hours.
• To implement an effective filling system for different types of correspondences daily.
• To inform the Revenue Manager/Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.
• To exercise flexibility in offering room rates during low period.
• To ensure prepayment is received for travel agents / groups prior to its arrival.
• Answer all phone calls.
• Report regularly to superior concerning the daily operation.
• Develop knowledge about other departments, their staffing, services and hours of operation in the hotel.
• Report any unusual occurrences and requests to his superior.
• Follow all safety and emergency procedures and how to act upon them (Risk Management).
• Attend all assigned training programs.
• Follow established standard operating procedures
• Help to minimize wastage, neglect, breakage and mishandling of equipments and supplies.
• Take full responsibility of tasks that has been assigned to her/him.
• Control the hygiene and cleanliness of work area, equipment and material. Ensure that policies, procedures and rules are clearly understood and followed through.
• Ensure that the established quality standard and a high level of work performance are maintained.
• Must be conversant with the Front Office computer system OPERA.
• Must have knowledge of all room categories, amenities and room rates.
• Must be aware of the facilities, activities and promotions in the Hotel.
• Must be familiar with the local areas, places of interest, tours available, etc.
• Must be familiar with market segment and market source.
• Assist to maximize overall revenue of the hotel.
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Guest Relation Manager ( Phụ Trách Dịch Vụ Khách Hàng, Ưu Tiên Người Quảng Ninh)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Du lịch, Khách sạn - Nhà hàng
địa điểmHà Nội, Hải Phòng, Quảng Ninh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
Job Purpose
This position has as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting GM on achieving positive results and Guest Experience targets. She/he will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand essentials (standards) and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.
Responsibilities
VOICE OF THE GUEST
• As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the property
• Focuses on guest satisfaction when identifying business improvement opportunities
• Represent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services (directly from guests and tools: VOG, Local Measure, Accor Customer Digital Card, ResaVision…)
• Encourage staff to invite guests to answer to the hotel guest satisfaction survey
• Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex
• Manage responses to all guest feedback, as per AccorHotels’ recommendation
• Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees)
• Performing root-cause analysis in each touchpoints, problem resolution & prevention plans, following-up on necessary actions and implementation
• Deep Dive on Member’s experience and satisfaction and work closely with the loyalty activist
• Conduct weekly HOD meeting to communicate performance, support and follow up on action plans
• Lead and develop a team of Guest Experience Champions within the hotel to infuse the guest experience centric culture and keep improving guest satisfaction to drive preferences
• Champion the internal communication of Guest Experience related matters to all employees including performance, best practices implemented in other AccorHotels (CXC)
• Conducts Guest Experience Management induction for new hires
BRAND ASSURANCE AND QUALITY PROGRAM
• Embrace and communicate the Brand Assurance Program and all new brand/quality initiatives effectively to all stakeholders
• Is fully knowledgeable about the brand essentials (standards), checks and ensures full implementation across all departments
• Review and follow up on action plans proposed by each department post-mystery audit
• Take the initiative to actively implement daily / weekly cross-department assessments and appoint staff and empower them in doing the task
• Conduct quarterly full self-assessments
• Set internal target to ensure the highest audit score during the mystery audit
OPERATIONAL: GUEST SERVICE
• Has regular and close interactions with hotel guests to collect feedbacks and ideas
• Ensure VIP guests’ experience meet expectation from pre-arrival to departure
• Train, direct and monitor guest relation team performance to ensure all standards and operation procedures are adhered to
• Takes pride in delivering a high quality service
• Exhibit problem solving skill in efficient and timely manner, has ability to recover guest experience from negative into positive one
• Allows and supports team members to resolve internal and external guest service issues
OTHER INVOLVEMENT
• HEARTIST: The Guest Experience director works closely with T&C to ensure the entire hotel team fully embrace Heartist service culture as it will help enhancing guest experience. Takes pride in posting Sparkle moments on the CXC (Customer Experience Community)
• ACDC: The Guest Experience director works closely with the ACDC Champion in embracing the platform, collecting and using guest preferences to personalize guest’s experience. Takes pride in posting Sparkle moments on the CXC (Customer Experience Community)
• Change Management: models a positive response to organizational change; leading the change process through coaching and communication
• Attend regional/country Guest Experience meetings/trainings as required
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Marketing Manager

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềQuan hệ đối ngoại, Marketing - PR, Khách sạn - Nhà hàng
địa điểmHà Nội
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
Basic Functions:
Responsible for developing and implementing our marketing plans, activities, social media initiatives and regular maintenance (facebook and other accounts), assisting with the administration of communication, contracts, proposals, product partnership dealings and other partner-bound interactions for marketing and PR purposes as well as the management of art work requests along with our designer for our Novotel Ha Long Bay property.
Detailed Duties and Responsibilities:
1. In charge of developing, implementing and managing our social media activities, updates, package and product deployment and exposure, website content maintenance and updates.
2. Assist the Sales & Marketing teams to develop and organize databases and clear contact information of marketing, PR, product partners and other such organizations.
3. Efficiently, effectively and accurately process documentation, communication, administration of office and marketing team needs.
4. Coordinate, organize and keep a clean schedule and calendar of internal and external marketing, digital marketing and PR team activities and meetings and the hotel yearly marketing calendars.
5. Making and keeping organized logs of marketing and PR events, including maintaining a clean library of PR exposure and marketing initiative print-outs, pictures, videos, magazine and newspapers cut outs, etc. including online and offline exposure.
6. Assist in the management and deployment of hotel marketing initiatives and all marketing related activities such as photo-shooting scheduling, preparation of hotel grounds for events, etc.,
7. Deployment and monitoring of digital marketing initiatives for generating revenue (i.e. e-banner placements, PPC , SEO campaigns, etc.,)
8. Managing the hotel’s Accor’s brand standards implementation, including online libraries and marketing database keeping, attending Accor training in or outside base country, etc.
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Sales Managers – Leisure (Local/intl.), + Corp. & MICE ( Làm Việc Tại Hà Nội và Hồ Chí Minh)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềViệc làm bán hàng, Du lịch, Khách sạn - Nhà hàng
địa điểmHà Nội, Hồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
Basic Functions:
Several Sales Managers required for either the development and performance of the International and Domestic Leisure markets, and/or of the Corporate, MICE and Team Building markets in our HCMC and Hanoi offices. The Sales Managers will establish a portfolio of Travel Agencies and partnerships as well as corporations and MICE Management companies that will make regular bookings into our MGallery and make use of our Yen Tu Destination facilities such as restaurants, cable cars and shops, while creating product synergy among business units under the same organization (Novotel Ha Long Bay and the Hanh Huong Yen Tu Village.
DUTIES AND RESPONSIBILITIES
For Leisure:
1. Develop a portfolio of Domestic and also Inbound Travel Agencies focusing primarily in the East Asian and European high-spending markets in order to position and sale MGallery stays as a unique destination with an average length of stay starting with 2-3 days.
2. Work with the existing Yen Tu Destination and Novotel Ha Long Bay’s network of TAs to develop suitable products that yield high and regular utilization of MGallery as part of their high-end itineraries.
3. Position this property as a high-end and unique product in all sales channels, not only portraying it as an MGallery but as a one of a kind destination for wellness and cultural/historical discovery of Vietnamese values for International visitors looking to experience this culture.
4. Implement all of Accor’s MGallery By Sofitel sales standards, processes, procedures, reporting, utilization of sales systems, etc.
5. Plan, along with the Cluster DOSM and other Sales Managers, a yearly calendar of sales activities, focusing on the International leisure markets while observing seasonality in the various target regions to maximize bookings at best times possible during the year.
For Corp. & MICE:
1. Develop a portfolio corporations and MICE organizers in order to position and sale MGallery stays as a unique destination with an average length of stay starting with 2-3 days.
2. Work with the existing Yen Tu Destination and Novotel Ha Long Bay’s network of corporate accounts to develop suitable products that yield high and regular utilization of MGallery as part of their high-end corporate activities, be it for leisure or incentives as well as high-end team building.
3. Position this property as a high-end and unique product in all sales channels, not only portraying it as an MGallery but as a one of a kind destination for wellness and cultural/historical discovery of Vietnamese values for visitors looking to experience this culture.
4. Implement all of Accor’s MGallery By Sofitel sales standards, processes, procedures, reporting, yearly calendar of sales events, utilization of sales systems, etc.
For all Sales Managers, reporting requirements (weekly and monthly) on all sales performance are as follows:
- Total number of calls with details
- Source (region/nation) market statistics
- Current and past months activities
- Accounts production against targets
- Major business leads for that month and for the future
- Entertainment report
- Top production accounts
- Competitor information
- Source markets analysis
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Director of Marketing

Phó phòng
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềQuan hệ đối ngoại, Quản lý điều hành, Marketing - PR
địa điểmHà Nội
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
Job Group: Department Head
Reporting Line: GM Legacy Yen Tu Mgallery by Sofitel & Director of Operation
Location: Hanoi Office
Basic Functions:
Responsible for the effective and efficient Conventional Marketing, Digital Marketing, Public Relations, Ticketing, Customer Service and Product/Business Development strategy, initiatives and activities for the Yen Tu destination and whole site including Legacy Yen Tu Mgallery by Sofitel, Village sites and Yen Tu mountain and all its revenue-generating facilities such as its cable car, restaurants, accommodation etc., while managing and developing the marketing team. Maintain and grow current market relationships while developing new ones, coordinate and promote production from partnership programs along with the marketing team, manage and improve the market mix of all business units.
DETAILED DUTIES AND RESPONSIBILITIES
1. Create, deploy, implement, enforce and constantly improve Marketing Long Term Strategy and short term plan (weekly/monthly/quarterly) to develop the Yen Tu destination business and revenue generation. This strategy must include PR and Marketing activities, their potential expenses and their potential ROI and impact onto the business and revenue generation.
2. Develop a detailed plan that includes local and domestic (Vietnamese) set of yearlong activities and events to expose the destination to all local market potential.
3. Manage the brand identity, exposure and third parties working on these items.
4. Manage a team composed of PR, eCommerce and Design specialist to ensure proper coverage of these disciplines, overseeing the effective and accurate deployment online presences in key sites, SEO, PPC campaign, etc., as managed by the eCommerce Manager.
5. Ensure all areas of the site have adequate branding, signage and enhance the brand experience for the visitor.
6. Act as a relationship ambassador of Yen Tu to government entities, schools, Buddhist organizations, etc., to promote the destination and maximize the utilization and spent by these organizations.
7. Develop a marketing plan to position the village lodge and Legacy Yen Tu as a cost-effective yet comfortable place to stay among local organizations.
8. Develop and sign up along with the Director of Sales a network of Travel Agencies that focus on wellness travel market, adventure travel and others we can identify as viable targets, beyond the current portfolio of TAs using the cable car.
9. Focus significant efforts on Incentives Markets (Team Building) both based in Hanoi and HCMC, developing a strong network of partnerships and corporate clients that will consume such services - accommodation (Lodge and Legacy Yen Tu stay plus site activities or programs).
10. In charge of developing, implementing and managing our social media activities, updates, package and product deployment and exposure, website content maintenance and updates.
11. Support the Sales & Marketing teams to develop and organize databases and clear contact information of marketing, PR, product partners and other such organizations.
12. Overseeing team to process effectively and accurately documentation, communication, administration of office
13. Coordinate, organize and keep a clean schedule and calendar of internal and external marketing, digital marketing and PR team activities and meetings and the Legacy Yen Tu yearly marketing calendars.
14. Making and keeping organized logs of marketing and PR events, including maintaining a clean library of PR exposure and marketing initiative print-outs, pictures, videos, magazine and newspapers cut outs, etc. including online and offline exposure.
15. Assist in the management and deployment of hotel marketing initiatives and all marketing related activities such as photo-shooting scheduling, preparation of hotel grounds for events, etc.,
16. Managing the hotel’s Accor’s brand standards implementation, including online libraries and marketing database keeping, attending Accor training in or outside base country, etc.
17. Develop, plan, execute, along with various relevant teams a strategy that pulls synergy among all business units within the Village (restaurants, lodge, cable car, Legacy Yen Tu, etc.,) to maximize average check per visitor
18. Research and keep atop travel market trends in the domestic Vietnamese market (North, Central and South) as well as tourist arrival statistics to maximize opportunity for visitors into the site.
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Restaurant Manager (Work At Uong Bi, Quang Ninh) Prefer Quang Ninh Resident

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Quản lý điều hành, Khách sạn - Nhà hàng
địa điểmHà Nội, Hải Phòng, Quảng Ninh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Salary and Benefit:
- Competitive Package of salary and benefits
- Professional and international working environment.
- Care about future career advancements
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Reservation Manager ( Ưu Tiên Người Quảng Ninh)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềMarketing - PR, Việc làm bán hàng, Khách sạn - Nhà hàng
địa điểmBắc Ninh, Hà Nội, Quảng Ninh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
REPORT TO: Revenue Manager
SUMMARY:
• Responsible for the effective room control to maximize room occupancy and to supervise room rates offered to guests to attain a higher yield.
• She/he handles reservation ensuring that it meets the needs of the guests in accordance with the availability of the hotel and price policy. She/he assists the Management in increasing the Hotel’s profitability.
• She/he ensures the effective and smooth operation of the reservation system. She/he assists his superior in ensuring that the guest satisfaction programs are implemented in accordance with the Hotels philosophy.
RESPONSIBILITIES
• Sells hotel rooms and make reservations according to room availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.
• To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.
• To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours.
• To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.
• To inform immediately related department of any last minute VIP’s, Suite Bookings, same day transportation or any unusual information concerning the expected arrivals for further action.
• To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.
• To be responsible for any miscellaneous duties assigned by the Front Office Manager or Revenue Manager/Reservation Manager.
• To control room availability / room types and to keep relevant departments informed of close-out dates.
• Chasing concerning department/booker until job done.
• To handle all the complaint with effective way.
• To ensure all room reservations are guaranteed during peak periods and festive seasons.
• To make sure every single booking must be checked in details information and well managed reservation team
• Follow Revision processing as Accor standard.
• Follow up group booking by: Cut off date, deposit, room list, payment on time.
• To check booking file in two days and final file booking in details with full information.
• To maximize revenue and occupancy by up selling and suggestive selling.
• To ensure all reservations queries are replies within 24hours.
• To implement an effective filling system for different types of correspondences daily.
• To inform the Revenue Manager/Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.
• To exercise flexibility in offering room rates during low period.
• To ensure prepayment is received for travel agents / groups prior to its arrival.
• Answer all phone calls.
• Report regularly to superior concerning the daily operation.
• Develop knowledge about other departments, their staffing, services and hours of operation in the hotel.
• Report any unusual occurrences and requests to his superior.
• Follow all safety and emergency procedures and how to act upon them (Risk Management).
• Attend all assigned training programs.
• Follow established standard operating procedures
• Help to minimize wastage, neglect, breakage and mishandling of equipments and supplies.
• Take full responsibility of tasks that has been assigned to her/him.
• Control the hygiene and cleanliness of work area, equipment and material. Ensure that policies, procedures and rules are clearly understood and followed through.
• Ensure that the established quality standard and a high level of work performance are maintained.
• Must be conversant with the Front Office computer system OPERA.
• Must have knowledge of all room categories, amenities and room rates.
• Must be aware of the facilities, activities and promotions in the Hotel.
• Must be familiar with the local areas, places of interest, tours available, etc.
• Must be familiar with market segment and market source.
• Assist to maximize overall revenue of the hotel.
The above key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be constructed as a detailed description of all the work requirements that maybe inherent to the job.
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Senior HR (C&B) ( Ưu Tiên Người Quảng Ninh)

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềNhân sự, Luật - Pháp lý
địa điểmBắc Ninh, Hà Nội, Quảng Ninh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
C&B (50%):
- Assist the HR Manager in developing, implementing, reviewing, and monitoring training program for the staff.
- Performing as an internal trainer of HR to provide training to the staff about local regulations, internal labor rules and new staff Orientation
- Preparing and schedule training plan for whole year as per the training budget.
- Evaluate training courses as well as training investment and report to the Manager in timely manner.
- Coordinate with trainers to make sure each training agenda is going smoothly.
- Follow up the training agreement as well as bonding period as regulated in training policy. Involve in the staff training’s issue and ensure that it should comply with SGR’s Training policy.
- Assist HR Manager to record employee’s expectations/ feedbacks and HR issues,
- Assist HRM in revising HR’s Policy/procedure when required
- Participant to HR Project likes: Job grading, Salary Scale. Staff survey…
- Notice any new or changed relevant laws and regulations which impact to the company
- In charge for Company’s organization chart
Insurance (40%)
- Update the employee’s data to insurance software when required.
- Settle the insurance payment monthly.
- Complete the process of increasing/decreasing number of insurance applicants.
PIT (10%)
- Calculate the PIT by end of period and recalculate when staff resigns
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Revenue Manager Cum Reservation Manager (Based in Quang Ninh)

Thực tập sinh
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềMarketing - PR, Việc làm bán hàng, Khách sạn - Nhà hàng
địa điểmHà Nội, Hải Phòng, Quảng Ninh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
GENERAL MISSION
• To assist Management in increasing the Hotel’s profitability.
• To supervise staff within the section.
OVERVIEW OF DUTIES
• Is responsible for the implementation of RM methods in a dedicated hotel in order to maximize the turnover in accordance with hotel strategies, brand’s marketing and customer’s needs.
• Is responsible for having all the revenue management processes in place in the hotel, he/she implements the GM’s strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy.
Is in charge of helping to reach and beat the operational turnover budget of the hotel.
• Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system. Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels, as well as the daily check of the system recommendations for sense and provide complementary or revised proposals for optimization
• Is responsible for all reservation procedures and training the team.
MAIN RESPONSIBILITIES
Collection
• Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team;
• Regularly checks the input and the quality of data (segmentation, denials tracking, etc);
• Update the event database (e.g. in RMS).
Analysis
• Analyze the hotel performance in the RMS as a basis for strategy decisions;
• Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies;
• Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions on renewals are taken.
• Act as a support in the preparation of the annual revenue budget.
Decision
• Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc) on the basis of the analysis done previously;
• Calculate availability and minimum rate for the requests by using group quotation;
• Providing dynamic forecasts, compared to the strategy of the GM and budget.
Recommendation
• Consult and implement daily the recommendations in inventory and distribution tools;
• Implement and communicate on minimum stay, closed to arrival, up-selling;
• Make recommendation for strategy changes in RMS, in relation to day types, ideal mix, close limits, booking limits, to be able to react early to guest behavior changes (new events, etc);
• Optimize the distribution channels.
Evaluation
• Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time;
• Check regularly the implementation of the defined strategies (brand, place, hotel).
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Director of Marketing (Cluster)

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềQuan hệ đối ngoại, Quản lý điều hành, Marketing - PR
địa điểmĐà Nẵng, Hà Nội, Hải Phòng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
OBJECTIVE:
Responsible for the effective and efficient Conventional Marketing, Digital Marketing, Public Relations and Product/Business Development strategy, initiatives and activities for the Yen Tu destination and whole site including Legacy Yen Tu Mgallery by Sofitel, Village sites and Yen Tu mountain and all its revenue-generating facilities such as its cable car, restaurants, accommodation etc., while managing and developing the marketing team. Maintain and grow current market relationships while developing new ones, coordinate and promote production from partnership programs along with the marketing team, manage and improve the market mix of all business units.
RESPONSIBILITIES AND MEANS:
1. Create, deploy, implement, enforce and constantly improve Marketing Long Term Strategy and short term plan (weekly/monthly/quarterly) to develop the Yen Tu destination business and revenue generation. This strategy must include PR and Marketing activities, their potential expenses and their potential ROI and impact onto the business and revenue generation.
2. Develop a detailed plan that includes local and domestic (Vietnamese) set of yearlong activities and events to expose the destination to all local market potential.
3. Manage the brand identity, exposure and third parties working on these items.
4. Manage a team composed of PR, eCommerce and Design specialist to ensure proper coverage of these disciplines, overseeing the effective and accurate deployment online presences in key sites, SEO, PPC campaign, etc., as managed by the eCommerce Manager.
5. Ensure all areas of the site have adequate branding, signage and enhance the brand experience for the visitor.
6. Act as a relationship ambassador of Yen Tu to government entities, schools, Buddhist organizations, etc., to promote the destination and maximize the utilization and spent by these organizations.
7. Develop a marketing plan to position the village lodge and Legacy Yen Tu as a cost-effective yet comfortable place to stay among local organizations.
8. Develop and sign up along with the Director of Sales a network of Travel Agencies that focus on wellness travel market, adventure travel and others we can identify as viable targets, beyond the current portfolio of TAs using the cable car.
9. Focus significant efforts on Incentives Markets (Team Building) both based in Hanoi and HCMC, developing a strong network of partnerships and corporate clients that will consume such services - accommodation (Lodge and Legacy Yen Tu stay plus site activities or programs).
10. In charge of developing, implementing and managing our social media activities, updates, package and product deployment and exposure, website content maintenance and updates.
11. Support the Sales & Marketing teams to develop and organize databases and clear contact information of marketing, PR, product partners and other such organizations.
12. Overseeing team to process effectively and accurately documentation, communication, administration of office
13. Coordinate, organize and keep a clean schedule and calendar of internal and external marketing, digital marketing and PR team activities and meetings and the Legacy Yen Tu yearly marketing calendars.
14. Making and keeping organized logs of marketing and PR events, including maintaining a clean library of PR exposure and marketing initiative print-outs, pictures, videos, magazine and newspapers cut outs, etc. including online and offline exposure.
15. Assist in the management and deployment of hotel marketing initiatives and all marketing related activities such as photo-shooting scheduling, preparation of hotel grounds for events, etc.,
16. Managing the hotel’s Accor’s brand standards implementation, including online libraries and marketing database keeping, attending Accor training in or outside base country, etc.
17. Develop, plan, execute, along with various relevant teams a strategy that pulls synergy among all business units within the Village (restaurants, lodge, cable car, Legacy Yen Tu, etc.,) to maximize average check per visitor.
18. Research and keep atop travel market trends in the domestic Vietnamese market (North, Central and South) as well as tourist arrival statistics to maximize opportunity for visitors into the site.
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