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motor image vietnam - tan chong international group

Motor Image Vietnam - Tan Chong International Group

địa chỉĐịa chỉ: Unit 5, CentrePoint Building, 106 Nguyen Van Troi St., Ward 8, Phu Nhuan Dist., HCMC, Vietnam

quy mô công tyQuy mô công ty: Đang cập nhật

websiteWebsite: Chưa cập nhật

Mô tả công ty

Motor Image Vietnam is a member of Motor Image Group which is driving Subaru's All Wheel Drive Technology in the region. This wholly owned subsidiary of Tan Chong International Limited (TCIL), a group listed on the Hong Kong Stock Exchange, engages in automotive, commercial, manufacturing, trading and property investment businesses. Motor Image introduced Subaru in Singapore more than ten years ago. The company has since set up offices in China, Hong Kong, Indonesia, Malaysia, Philippines, Taiwan, Thailand, Cambodia, and Vietnam to let more people in the region discover and enjoy the difference of driving a Subaru. With the niche All-Wheel Drive market becoming more popular in Asia, Motor Image continues to satisfy the growing number of Subaru enthusiasts by bringing in the latest models while delivering a consistent high level of service to give drivers total confidence. We are looking people who are keen for a challenge and share the vision to embark on a journey to bring Subaru cars to become a leading brand in Vietnam automobile market.

Tin tuyển dụng của Motor Image Vietnam - Tan Chong International Group

Customer Service - Working At District 7

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềHành chính - Văn phòng, Dịch vụ
địa điểmHồ Chí Minh
JOB DESCRIPTION; COUNTRY CS ROLE
•Ensure that cars in showroom on display are clean and well-maintained at all times
•Ensure that staff are properly attired in our uniforms; work attire guideline is observed
•Ensure that refreshments and beverages are replenished and available for customers at all times.
•The customer lounge area is kept clean and tidy with updated reading materials; newspaper and magazines
•Organise Monthly CS Meeting (request for RCS participation whenever required)
•To attend to all customers’ feedback and comments daily;
oAcknowledge receipt of feedback immediately upon receiving it with a phone call
oHighlight and work very closely with respective HODs/Department in charge to review all problems/complaints/feedback
oHelp review and follow up within 4 hours from complain to offer a solution
Overview of scope of work
Monthly Test Call Customer Relations
•Conduct test calls for all our branch sales and after sales department to ensure that they answer the call in accordance to (MI Feel Good Test Call) standards
•Emails to the sales/after sales/branch manager and cc to country manager on findings.
•Retest call in the following week repeating until the re-test is passed
Merchandise Display Guide Compliance
•Ensure that all merchandise display uses correct template and item description are correct
Business Card Guideline Compliance
•For all the new branch and dealers opening; to check and ensure that the Business card is printed accordingly to our standard guideline.
Uniform Guideline Compliance
•In charge of uniform guideline; specify work attire for every department and recommend quantity to be issued each year.
•Ensure that recommended work attire is observed
Car Plate Guideline Compliance
•Ensure that all showroom display cars is installed with the MIG standard car plates
CS Audits Compliance
•Conduct audit check for existing MI branch and dealers every 6 months
•Present results and findings to management after each audit.
•Submit results to Regional CS for master audit record in Headquarters
•Clarify and summarise corrective work that needs to be carried out.
•Passing marks for branch is 85% and dealer is 80%
•Conduct subsequent audits check base on previous audit results. Should the branch audited failed badly, there will be an approximate 1-3 months period to rectify the problems. During this period, to follow up very closely on the status. Re-audits will follow after the rectification period
•For branches that scores between 70-84%, re-audit will usually be conducted after 6 months. In this 6 months, they are supposed to rectify the problem and we will follow up closely on the status of rectification)
•Follow up closely on all post-audit recommendations for improvements
•Summary report once all rectification works are complete upon recommended deadline
CS Feel Good Program Training Customer Relations
•Conduct CS Feel Good Training in every new branch/ dealer
•After every training; feedback and results will be sent to Academy for review and compilation
•Constantly reviewing and improvising CS program to adapt to local market context
•Sharing of best practices and experience during Feel Good program
***CS Feel Good Program Training will be training by Training team
Operating Hours Compliance
•Update master copy annually and ensure that operating hours are correctly stated outside each showroom.
•Ensure that accurate operating hours is reflected via our MI main website
Feedback Box & Forms Customer Relations
•To ensure that the feedback box is available in all our branches and dealers
•Constantly review ways to encourage feedbacks
Customer Service Lounge Customer Relations
•Ensure that we refreshment and beverage are available
•Area is neat and tidy and magazines, newspaper are updated properly displayed
Monthly CS meeting Customer Relations & Compliance
•Monthly CS Meeting via video conference with Regional CS ;
•To review recent audit/results and progress of the rectifications works or on areas for improvement if any
•Monthly compilation of Customer Service Indicator in all regional countries
•To discuss and summarise feedbacks from customers for the month
•To bring up issues for discussion to minimise similar complains
•To highlight to Regional CS specific matters areas that they would like to seek advice

Customer Service (Sales & Aftersales) Customer Relations
•Monthly review of the tabulated CS Survey results – Net Promoter Score
•Review and compile tabulated NPS Score for weekly report to RCS
•Attend to complaints from customers etc.
•To monitor, implement, adapt and improve on all CS survey forms for both physical and online feedbacks for local market
•Send quarterly findings to Regional CS. Improve our Customer Satisfaction Index
•Help ensure that we gather sufficient feedbacks periodically so that we can constantly improve
•Attend to online enquiries promptly
Facilitate FHI visits Compliance
•Branch check prior to FHI visits to ensure that showroom and service facilities are in tip top condition
•Ensure that our staff are properly groomed and that their service level is up to standard
Develop and adapt CS Manual Customer Relations & Compliance
•Compile all CS related information and detail into a manual for reference
•SOPs such as complaint work flow to establish how the department should work with the respective personnel involved to resolve customer’s complain with a time frame
•To include Feel Good Training materials, all template and forms necessary for reference
•Templates such as feedback survey form, audit checklist and format will be included
•Uniform and Business card and all related brand guidelines will be included for reference
Customer Complaint Work Process & Follow up Customer Relations
•Review and implement a standard Customer Complaint Follow up SOP and ensure that all branches follow through.
•Follow up with customers upon car delivery
•Follow up with customers after services
•Follow through to ensure that customer’s complaint are resolved
•Follow through to ensure that feedbacks are channelled to respective departments involved
CRM Activities and Events such as Kansha Day Customer Relations
•In countries with DUO program, to lend support to DUO activities
•Support in terms of planning and execution of event, work closely with all departments to ensure the success of the events
•Update and send Birthday and Festive Holiday Greetings Cards
•Send reminders to customers for Insurance & Road Tax expiry.
•Remind and notify customers periodically on sales/aftersales promotions and servicing.
Key responsibilities as PA:
•Monitor corporate & operation compliance matters, including but not limit to business licenses, leasing, and business extension of the company.
•Keep HODs alignment & follow up their projects to be in line with what GM expects
•Business correspondence & maintain departmental correspondence for GM.
•Schedule & arrange GM’s calendar, travel & other admin tasks
•Develop and propose frameworks and guidelines for improvement and business efficiency
•Be in charged individually certain projects assigned by GM
•Prepare presentations, market reports upon request by GM.
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General Accountant - Working At District 7

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềKế toán - Kiểm toán
địa điểmHồ Chí Minh
DEPT: Accounting
REPORTS TO: CA and HOD
- To ensure accounting activities to be in proper control, internal & external reports to be submitted on time.
- To keep record of daily transaction.
DETAIL:
• Issue invoices for car selling/ service invoices.
• Collection checking with bank.
• Following account AR/AP, cash book reports and other reports.
• Update daily journal entry into accounting software timely and accurately.
• Working with banks for remittances/ Working with auditors for annual reports.
• Other jobs as assigned by Chief Accountant
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GA Accountant - Working At District 7

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềKế toán - Kiểm toán
địa điểmHồ Chí Minh
DEPT: Accounting
REPORTS TO: CA and HOD
• Replacement for CURRENT Motor Image Viet Nam Co Ltd General Account due to current GA resignation.
• To ensure accounting activities to be in proper control, internal & external reports to be submitted on time.
• To keep record of daily transaction.
KEY CHALLENGES
(Describe the most challenging and complex aspect of the job)
• Fastest & accurate tasks on collection checking and invoices issues given to dealers
• Working with banks for remittances/ Working with auditors for annual reports
• Nice attitude & learning behaviour to meet the work load pressure and the service environment.
• Detailed, specific and honest in character to meet Accounting Requirements.
• Ability to work on many systems independently and ability for database self control with the remoted supervising.
• Keep record of transaction correctly and timely daily.
• Meet deadline for reports.
• Working in Tan Thuan Zone D7.
PRIMARY RESPONSIBILITIES
• Perform daily accounting activities independently and team work.
• Assist Chief Accountant.
SPECIFIC RESPONSIBILITIES
• Issue invoices for car selling/ service invoices (if assigned).
• Collection checking with bank.
• Following account AR/AP, cash book reports and other reports.
• Update daily journal entry into accounting software timely and accurately
• Assist Chief accountant in annual accounting activities/functions such as year-end audit, stock-take
• Other jobs as assigned by Chief Accountant/ HOD.
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Marketing Manager - Working At District 7, HCM

Thực tập sinh
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềQuan hệ đối ngoại, Marketing - PR, Báo chí - Truyền hình
địa điểmHồ Chí Minh
STATEMENT OF PURPOSE
(A brief description of why the job exists and what is expected of it to achieve)
•To contribute and develop brand/corporate awareness being new in Vietnam & Cambodia market
•To support sale team to increase sale volume
KEY CHALLENGES
(Describe the most challenging and complex aspect of the job)
•Enhance brand awareness and customers perception of products among competitors
•Create flexible marketing plan due to unstable market and economy crisis
•Analyses and forecast the market opportunities
•Conduct successful marketing execution with limited budget
MARKETING DEVELOPMENT
PRIMARY RESPONSIBILITIES
•Accomplishes business development activities by researching and developing marketing opportunities and plans; consulting sales plans; managing staffs.
SPECIFIC RESPONSIBILITIES
•Accomplishes marketing human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.
•Achieves marketing operational objectives by contributing marketing information and recommendations to strategic plans and reviews; preparing and completing action plans; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
•Meets marketing financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures.
•Accomplishes marketing objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs
•Identifies marketing opportunities by identifying consumer requirements; defining market, competitors share, and competitors strengths and weaknesses; forecasting projected business; establishing targeted market share.
•Improves product marketability by researching, identifying, and capitalizing on market opportunities
•Provides information by collecting, analysing, and summarizing data and trends
•Gives clear guidance, supervises and controls design quality
•Consults and supervise marketing material/design/campaign for Cambodia, Dealers, Workshop and new brand (Chang An)
•Obtains approval of campaigns/projects/plans by submitting strategic proposal
•Protects organizations value by keeping information confidential.
•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
INTERNAL COORDINATION
PRIMARY RESPONSIBILITIES
•Maintain and develop coordination with colleagues for maximize work effect and team spirit
SPECIFIC RESPONSIBILITIES
•Timely coordination to other team of monthly promotion, media plans, evaluation and report of each project
•Provide consultant on marketing activities, brand image or any materials/information sent out in public
•Trouble shooting if unnecessary situation happens and assist other team on problem solving for coordinating projects.
•Deal, balance and adjust timeline for all marketing activities to fit deadline for each team
ADMINISTRATION
PRIMARY RESPONSIBILITIES
•Day to day task that is necessary to ensure smooth execution of operation and coordination activities
SPECIFIC RESPONSIBILITIES
•To accomplish the following on a weekly basis:
oWeekly project status
oProject review
oCompetitive analysis
•Ensure proper back up of all finished projects weekly
•Documenting of all approved work in soft copy per project
•Aligning with General Manager if the timetable is not workable
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Sales Admin Executive

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềKế toán - Kiểm toán, Hành chính - Văn phòng, Việc làm bán hàng
địa điểmHồ Chí Minh
*STATEMENT OF PURPOSE:
(A brief description of why the job exists and what is expected of it to achieve)
•Sales Admin plays a key administrative role in supporting the sales team and provide an important link between the salesperson and the client.
•Sales Admin must be able to multitask and prepared to manage a wide variety of responsibilities that can change on a daily basis.
•Sales Admin works in a challenging and competitive environment, processing all sales-related paperwork.
•Sales Admin performs many duties that might be considered mundane but can save salespeople valuable time and help improve their performance.
*KEY CHALLENGES
(Describe the most challenging and complex aspect of the job)
•Supporting sales team to hit the target
•Satisfying clients through good communication, sufficient information, well prepared documents, on-time delivery and handling complaints.
•Satisfying management through producing accurate and punctual reports.
•Supporting salespeople through maximizing valuable time and helping to improve their performance.
*PRIMARY RESPONSIBILITIES
•Supporting salespeople on communication with clients, sales related paper-works, payment, insurance, delivery, registration and transportation.
•Managing showroom, customer lounge, work-station in proper arrangement, effective and tidy.
•Producing reports accurately and punctually.
•Monitoring stock level, price and ongoing orders.
•Handling with clients’ requests and complaints.
•Handling showroom renovation, maintenance and purchasing for sales team.
*SPECIFIC RESPONSIBILITIES
•Offering clerical support to member of sales team
•Producing and tracking reports
•Filing contracts and invoices
•Scheduling appointments
•Raising quotations
•Handling customer requests
•Chasing sales quotes
•Arranging PDI, delivery and transportation
•Assisting clients to register car and buy insurance
• Maintaining good customer relation
•Answering customers telephone queries
•Growing the business
• Maintaining client records
•Taking care showroom, customer lounge, workstation
*OTHER DUTIES
Any other duties as and when required by management that are responsible within the capacibility
*WORKING LOCATION: District 7
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Kế Toán Tổng Hợp Cấp Cao (Sr. Exe. Accountant) - (Temp - 6 Months)

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềKế toán - Kiểm toán, Việc làm thời vụ
địa điểmHồ Chí Minh
STATEMENT OF PURPOSE
(A brief description of why the job exists and what is expected of it to achieve)
•Supervise daily accounting activities to get accounting procedures to be in proper control then internal & external reports to be submitted on time.
•Review to ensure accounts recording accurately & timely.
•Working with Parts Department to ensure stock/inventory in order.
•Alert with National Sale & Network Devt Department/ Parts and Service Departments (Workshop) on Overdue Debts.
•Following SOP and check for Vehicle Release carefully with timeline given.
•Working closely with HOD to provide Vehicle and Parts landed cost when required.
KEY CHALLENGES
(Describe the most challenging and complex aspect of the job)
•Support and nice attitudes on collections + invoices issues checking which is supporting for sale in vehicle release SOP to meet the target of delivery time: 2 hours.
•Having solving problems skill & accounting knowledge to give staffs proper advices when necessary.
•Ability to meet the work load pressures from many systems and the service environment.
•Detailed tolerant calm and concentrated in characters.
•Ability to work on many systems independently and corporately.
•Ability for database self-control with the remoted supervising.
•Keep record of transactions correctly and timely daily.
•Ability to evaluate for minimizing difference when the deadline for reports in rush.
PRIMARY RESPONSIBILITIES
•Team work with 02 GAs for supervising accounting activities at 2 main accounts in the order.
•Being in main duty on accounting books to work with tax auditors and authorities, complete implementation of the tax settlement.
•Coordinate and manage Vietnamese taxes to minimize the company’s as well as the owner’s tax liabilities while always remaining in full compliance with all laws and regulations
Coordinate with the audit company during the period of auditing annually.
•Coordinate with other departments to provide the documents and accounting information as required.
SPECIFIC RESPONSIBILITIES
•Managing daily accounting works & reports schedule.
•Checking the cost & its details based on the regulations and account standards.
•Following account AR/AP and have necessary highlighted to HOD.
•Ensuring the accounting books closed properly & timely
•Supervising to ensure the accurate & timely of accounting reports, statistics & tax reports which can be crossed check together and followed the accounting standards (balance, accurate, timely, regularly….)
•Ensure documents, reports filing in good order.
•Manage all reports of Acc. Dept
•Update all the policies issued by Government, to ensure all reports followed the current law.
•Other tasks assigned by HOD.
__________________________________________________________________________________________
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Service MGR

Nhân viên
7 - 10 triệu / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ
địa điểmHồ Chí Minh
* STATEMENT OF PURPOSE
(A brief description of why the job exists and what is expected of it to achieve)
-Managing Aftersales Service Department. Follow up and support dealers on aftersales service operations.
-Working with General Manager to strategize, develop and implement action plans to achieve companys objectives and vision relate to Aftersales and Customer Service..
-Working to ensure aftersales service to be compliant with Subaru’s standards of processes, system and service quality.
-Plan, recruit and build a strong Aftersales Service team with high effective performance to achieve department’s business target and also customer satisfaction.
-Ensure Aftersales operations to be compliance with Vietnam regulations.
*KEY CHALLENGES
(Describe the most challenging and complex aspect of the job)
•Multi-tasks
•Provide guidance, Control Implementation and improvement.
•Increase Services Standards.
*PORTFOLIA (I)
*PRIMARY RESPONSIBILITIES
•After-sales Service
•Workshop
•Technical
•Homologation.
•VDC/PDI.
*SPECIFIC RESPONSIBILITIES
•Service
oService team daily operation.
oCustomer relationship, customer complain/ concerns handling.
•MIS WS business & actions planning & implement.
•Promotions/ activities plan for workshop.
•Workshop
-Control labour and workshop loading.
-Follow up and manage WS productivity
-Equipment & Tools follow up.
•Technical
•Warranty SOP implement and managing.
•Handle customer complaints.
•Recall campaigns managing together with RAT & WTT team.
•Homologation
•Local regulations follow up and corporate with SBR.
•New imported vehicle homologation.
•Spare parts Homologation.
•VDC/PDI
•Warehouse arrangement & stocking vehicle control.
•Vehicle delivery overal management.
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