Tìm kiếm nâng cao

Tỉnh thành

Trình độ học vấn

Quận huyện

Giới tính

Mức lương

Hình thức công việc

Cấp bậc

Kinh nghiệm

Cập nhật

mouser electronics inc

Mouser Electronics Inc

địa chỉĐịa chỉ:

quy mô công tyQuy mô công ty: Đang cập nhật

websiteWebsite: Chưa cập nhật

Mô tả công ty

Customer Focused Distribution Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components for over 700 industry leading manufacturers. We specialize in the rapid introduction of new products and technologies for design engineers and buyers. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components. In 2007, Mouser became a part of the Warren Buffett Berkshire Hathaway family of companies. Today, Buffett's holdings include insurance and finance subsidiaries and a host of almost fifty businesses ranging from jewelry and furniture to manufactured homes. Mouser has a strong commitment to customer service. That’s why we’ve won awards for our legendary worldwide customer service excellence. We understand the value of having a knowledgeable person there to answer your questions quickly. Mouser is redefining customer-focused distribution. Worldwide Customer Service Mouser is the only component distributor to consistently receive an audited award for Customer Service Excellence. With 22 locations located strategically around the globe, we speak your language (supporting 17 different languages) and are able to transact business in 27 currencies. This translates into the flexibility of not requiring a minimum order and same-day shipping. At Mouser, our commitment to unsurpassed service and support knows no boundaries. State-of-the-Art Distribution Operations When you need the right part right now, think Mouser. Selection, speed, and accuracy are the core of Mouser’s state-of-the-art distribution center with sophisticated equipment enabling us to process orders 24/7. The wireless warehouse management system is streamlined to nearly perfect pick-and-ship operations delivering a 5-Sigma confidence rating, better than 99%. Orders are processed and ready to ship in 15 minutes in most cases, enabling same-day shipping on most orders to over 600,000 customers in 170 countries. It’s about doing what’s right for the customer, and that’s getting the order right and delivered on time every time.

Tin tuyển dụng của Mouser Electronics Inc

Customer Service Representative – International

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Kỹ thuật, Điện - Điện tử
địa điểmHồ Chí Minh
SCOPE:
The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
ACCOUNTABILITIES:
Provides the highest level of customer service, exhibiting Mouser values to each customer. Generates new and repeat business through customer service initiatives. Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise. Provides information regarding availability of in stock and out of stock items. Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items. Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly. Confirms special handling orders are expedited. Fills requests for catalogs, information or samples.
Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
Supports local Customer Service teams, and provides support for other teams when needed.
Regular attendance at work is an essential part of the job.
Other duties as assigned.
Xem chi tiết

Customer Service Team Lead

Thực tập sinh
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Kỹ thuật, Điện - Điện tử
địa điểmHồ Chí Minh
SCOPE:
Service & Sales Manager is responsible for managing daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities.
ACCOUNTABILITIES:
• Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
• Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives, and pursues business opportunities beyond customer requests. Sets and tracks goals.
• Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements with regard to processing international orders.
• Expands product knowledge utilizing all available sources. Keeps self current regarding industry trends, practices, news.
• Interacts effectively and professionally with others and able to initiate, establish and maintain highly effective relationships with internal and external business contacts of various cultures. Able to communicate with people at all levels.
• Detailed and thorough in work habits with multi-tasking ability. Strong analytical, problem solving, negotiation, Organizational and teaching skills. Works with minimum supervision and makes independent judgments. Accurate, thorough, and timely reports. Supports and participates in company total quality process. Extremely confidential and trustworthy. Arrives on time and works the hours needed. Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Available and willing to travel if needed, including internationally. Valid passport and other required documents for travel.
Xem chi tiết

Customer Service Assistant – International

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Kỹ thuật, Điện - Điện tử
địa điểmHồ Chí Minh
SCOPE:
The Customer Service Assistant is responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.
ACCOUNTABILITIES:
Provides the highest level of customer service. Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required.
Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data. Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed.
Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements. Verifies customer requests are processed correctly. Provides price and delivery quotes to customer within company specified deadlines.
Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
Supports local Customer Service teams, and provides support for other teams when needed.
Provides Chat support as required, local language plus other required languages.
Regular attendance at work is an essential part of the job.
Other duties as assigned.
Xem chi tiết

Từ khóa liên quan :

Liên hệ qua skype Liên hệ qua số điện thoại