[ Nam Định ] Know Your Customer ( Nhân Viên Tìm Hiểu Khách Hàng)

Department: Branch Network
Location: SIPs (“Service Introduction Point”) Nam Định
Report to DTH Manager(s)
Job Summary
- The key purpose is to perform KYC on customer information (identity, financial, residence) at loan closing stage or
prior to underwriting (ie loan discussion and offer) by RO (based in HCM, HN or Danang) to prevent identity theft and possible defaults. KYC is conducted either face to face or via phone.
- Maintain the assigned portfolio and offer best customer service to customers. The role reports to DTH Manager. Asthe business grows and matures, the person in the role could be promoted to take bigger responsibility in Branch
Network or other departments of the business as relevant.
- Carry out other support tasks as assigned by DTH Manager.
Key Accountabilities
1. Perform KYC activity at loan closing stage or prior to underwriting;
2. Customer service
– To ensure all procedures, documents are well prepared for customers to sign loan contracts if the application is approved by underwriter and approver. Remind customers of key responsibilities and well handle all related questions from customers.
3. Maintaining customer portfolio
– Managing whole portfolio of customers who have been KYC’ed by this role (and approved afterward). Ensure all assigned KPIs are met.

1. Education Background: University Graduated, Finance/ Accounting or Banking major are preferable
2. Minimum Experience: 3 to 5 years of experience in finance/ banking industry or customer service position
3. Minimum Qualifications (Knowledge , Skill, Abilities)
− Basic knowledge: Finance, banking knowledge preferred
− Competencies: Interpersonal, teamwork, negotiation, business acumen
Computer skill: Computer skills (MS Word, Excel, Power Point)
Languages capability : Acceptable command of spoken and written English and good command of Vietnamese
Other:
− Practical working experience in customer service oriented atmosphere. Customer first
mentality. Can do mentality.
− Can work independently and under high pressure.

- Competitive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional and active working environment