MÔ TẢ CÔNG VIỆC
Reports Functionally To: Asia Regional Partnership & Marketing Director
Reports Administratively To: Head of Aspire Vietnam
Overall Purpose Of The Job
The Group aims to be a global and leading provider of Concierge & Customer Care services to key target client segments. Key to achieving this objective is adaptation of global products supported by a solid network of suppliers/partners who can support the appropriate program of reward and experiential offerings to enhance and differentiate the service offering of Aspire Lifestyles and its clients.
Key Responsibilities
• Develop a cohesive approach to the creation and management of a vendor/partner network in Vietnam that will meet the service expectations of our clients’ defined concierge services, support localization of global product set, innovate local product solutions and increase utilization of the services.
• Develop custom benefit, reward and experiential offerings for client programs utilizing relevant and valued providers.
• Sign agreements with the identified vendors/partners for benefits, delivered via concierge, which will enhance our clients’ service offerings.
• Consult with clients on rewards program design, marketing promotions, website, program P&Ps and associated marketing and materials development.
• Evaluate vendors and offerings regularly to ensure we are meeting clients’ needs and ensuring a competitive edge in the industry.
• Develop and manage a partner quality control and feedback process.
• Work closely with ‘Head of Sales & Marketing for Concierge’ to identify and utilize data and marketing assets that will allow the company to secure best possible benefit/offer set to clients. Manage creation and production of all program-marketing materials, ensuring client’s brand is being represented according to the strategic plan and utilization is healthy.
• Work closely with sales to understand prospect needs and opportunities. Support sales efforts to pitch and sell the global product set as well as custom benefits development.
• Establish where appropriate, specific partner agreed deliverables, be they promotions, discounts & special offer or preferential treatment.
• Manage the on-going relationships with identified service partners. Possess a good understanding of the terms and conditions that will go with the partners’ benefits. Ensure corrective systems and procedures are established to reinforce utilization and to ensure ongoing quality.
• Working closely with our Concierge clients, develop a strategy to leverage their customer relationships to develop promotions, special offers and preferential treatment.
• Understand clients changing needs and identify client growth opportunities as they relate to loyalty (e.g., rewards, marketing promotions, benefits, experiences and sponsorships).
• Work co-operatively with other Concierge teams of Aspire Lifestyles globally, including the corporate team managed by the Group General Manager, Concierge Operations and the Group Partnership & Product Director to establish partnerships and vendor agreements that leverage the Group and our clients’ global presence.
• Conceptualize and develop unique, branded events that Concierge clients can promote to their customers to enhance their brand awareness that drive utilization of their products and services. Ensure that the associated project plan timeline is on track and deadlines are met.
• Ensure that where possible “exclusive” benefits are made available cross-client and are utilized to attract new clients.
• Ensure that identified partners and vendors are recorded in a Group specified database to enable easy searching and identification of identified providers by concierges when fulfilling customer requests.
• Work closely with the Concierge Manager and Concierge QA & Trainer in order to provide input and assist with the development and delivery of the necessary training to the Concierge Consultants on how best to use the partners and vendors that have been selected.
Other Duties
• To work within and promote all Aspire Lifestyles policies and procedures.
• To carry out any other reasonable duties as requested by the line manager and other senior management members.
• To work at other locations as and when required.
• To work flexible hours as appropriate to the needs of the position.
• To be on-call as directed by your line manager and give advise to callers accordingly.
YÊU CẦU
Kinh nghiệm
Không yêu cầu
Key competencies:
• Possess solid communication skills, including good rapport-building capabilities
• Have excellent negotiating skills.
• Awareness of the local product benefits/products enhancement scene in the credit cards/luxury brands market.
• Ability to understand the client’s marketing objectives and match benefits appropriately.
• Ability to present to the clients and potential partners.
• Be able to work independently and perform well with little supervision.
• Able to work in a calm, logical and professional manner at all times.
• Be able to multitask and handle several requests at the same time.
• Be detail oriented; collect all required data to ensure that the highest standards are met.
• Possess excellent computer skills, including efficiency and resourcefulness in using the internet for information gathering.
Required Qualifications:
• Relevant sales &/or marketing experience in Brand Management, Travel, Tourism, Hospitality, Retail, Hotel / Guest Services.
• Keen interest in worldwide lifestyle (shopping, sports, culture, travel etc).
• Possess contacts with potential partners (Benefit suppliers / Event managers).
• Have good communication skills, including good rapport building capabilities
• Have excellent negotiating skills.
• Awareness of the local product benefits/products enhancement scene in the credit cards/luxury brands market.
• Ability to understand the client’s marketing objective and match benefits appropriately.
• Possess good presentation skills, multitasking skills, being detail oriented and has good logical mind.
Job advantages:
• Attractive Salary and Benefits
• Incentive scheme and award recognition
• Opportunity to travel, training, and work aboard
• Monthly Recreation Activities
• Training and Career Path
• Work in fully international environment
Required Languages:
• Excellent written and oral English Language
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