Philips Vietnam

• Provides leadership in the selling effort to accurately estimate services offerings in the market. Solutions can be comprised of Philips products along with one or more 3rd party products, implementation services, maintenance services and other value added offerings.
• The MA TC IT FSE conduct preventive maintenance, corrective maintenance and installation project related to Solutions IT
• Assesses client’s business, clinical and technical needs and strategies as they pertain to our solution offerings. The continuum of Service includes installation, implementation, consulting/workflow and education services along with post-implementation maintenance and support for our own Philips components as well as for designated 3rd parties, where Philips is a prime contractor.
• Differentiates required tactical services from value-add solutions when proposing solutions to clients.
• Recommends additional services to add value to the customer’s solution offering along with the associated rationale and benefit.
• Identifies engagement risk and initiates a mitigation plan for the client’s proposed solution, including a risk assessment of 3rd party components and companies following a standard methodology. Works with the BIU/BG to mitigate product risks that may be uncovered so that assurances can be given to the customer for a complete and valid outcome for the solution.
• Collaborate with sales representative to describe, defend and justify recommended levels of services.
• Summarize level of service required by clients and inform the delivery organization on these details.
• Facilitate the introduction of the delivery Project Manager in selected accounts to assure tight teamwork between IT MA TC FSE and Project Manager during handover to delivery (and beyond).
• Consult with project managers, when needed, on the Request for Change and Change Disposition process. Validates original premises for the solution should change orders become a source of contention between Philips and the customer.
• Stay current on product, services, IT and industry trends so as to offer the best in class solutions to clients.
• Ensures client and/or sales satisfaction through regular feedback mechanisms, both with clients and the delivery teams.

Location – HCM City (Vietnam)
Reports to - Modality Manager, IGT
Geographical Coverage – Vietnam and if needed, to extend support to other ASEAN countries
Summary
• Develops and executes an instruction program for the users, in order to maximize the independency of the user with regard to the operation of the system and choice of functions.
• Customizes the system to the specific wishes of the users, in close contact with project management and account management, in order to maximize the performance for each specific user.
• Takes care of implementation of trial installations (in cooperation with service), in order to get it working and to get the maximum information for evaluation by the product group. Monitors the use of each system, by regular contact with the users, in order to solve problems regarding the operation of the system or to adapt the system to changed user wishes. Takes care of demonstrations and presentations, where required, to stimulate the sales of the assigned equipment. Keeps in close contact with the product group, in order to increase/maintain the application knowledge and be timely informed about new developments. Participates in the development of new functionality or the development of improved system settings.
Key Responsibilities
• Responsible for promoting Philips Healthcare products & systems in the assigned district.
• In addition, the Application Specialist ensures that customers (e.g. end-users, technicians, and operators) are properly trained to optimally use the equipment delivered, installed and handed over by Philips Healthcare and maximizing customer satisfaction in the assigned district.
• Promotes Philips Healthcare solutions during customer visits, product demonstrations, seminars and trade shows.
• Works as part of an account team to ensure modality results are reached according to account plans and targets.
• Provides required applications report on completion of all application visits.
• Trains customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered.
• (re-)Trains hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment.
• Ensures that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips Healthcare.
• Conducts regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.
• Reports to Philips Healthcare on difficulties in optimal usage of the equipment.
• Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office.
• Develops and executes an instruction program for the users, in order to maximize the independency of the user with regard to the operation of the system and choice of functions.
• Customizes the system to the specific wishes of the users, in close contact with project management and account management, in order to maximize the performance for each specific user.
• Takes care of implementation of trial installations (in cooperation with service), in order to get it working and to get the maximum information for evaluation by the product group.
• Monitors the use of each system, by regular contact with the users, in order to solve problems regarding the operation of the system or to adapt the system to changed user wishes.
• Takes care of demonstrations and presentations, where required, to stimulate the sales of the assigned equipment. Keeps in close contact with the product group, in order to increase/maintain the application knowledge and be timely informed about new developments.
• Participates in the development of new functionality or the development of improved system settings.

Summary:
- Engage in pre-& post Sales activities to grow both revenue and brand image of Philips MRI
- Provide latest technology & clinical updates and training to customers;
- Ensure safe and correct handling and use of Philips MRI during initial installation handovers
Key Responsibilities
• Responsible for promoting Philips Healthcare products & systems in the assigned district.
• In addition, the Application Specialist ensures that customers (e.g. end-users, technicians, and operators) are properly trained to optimally use the equipment delivered, installed and handed over by Philips Healthcare and maximizing customer satisfaction in the assigned district.
• Promotes Philips Healthcare solutions during customer visits, product demonstrations, seminars and trade shows.
• Works as part of an account team to ensure modality results are reached according to account plans and targets.
• Provides required applications report on completion of all application visits.
• Trains customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered.
• (re-)Trains hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment.
• Ensures that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips Healthcare.
• Conducts regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.
• Reports to Philips Healthcare on difficulties in optimal usage of the equipment.
• Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office.
• Develops and executes an instruction program for the users, in order to maximize the independency of the user with regard to the operation of the system and choice of functions.
• Customizes the system to the specific wishes of the users, in close contact with project management and account management, in order to maximize the performance for each specific user.
• Takes care of implementation of trial installations (in cooperation with service), in order to get it working and to get the maximum information for evaluation by the product group.
• Monitors the use of each system, by regular contact with the users, in order to solve problems regarding the operation of the system or to adapt the system to changed user wishes.
• Takes care of demonstrations and presentations, where required, to stimulate the sales of the assigned equipment. Keeps in close contact with the product group, in order to increase/maintain the application knowledge and be timely informed about new developments.
• Participates in the development of new functionality or the development of improved system settings.

Location – HCM City / Hanoi, Vietnam
Reports to – Business Manager Ultrasound SG and Emerging Market (based in Singapore)
Summary
To develop and optimize the sales of one or more products to a defined number of key accounts. The Key Account Manager (KAM) represents Philips towards the key account and internally represents the key account. The KAM should have an in-depth understanding of the customer strategy in the country and defines an account strategy that drives profitable high growth opportunities for Philips as well as operationally managing the execution. The goal is to maximizing the value (top- and bottom-line) of the short & long term business with the account for Philips.
Key Responsibilities
• Accountable for achieving budgeted sales volumes, prices and profit margin at a specified number of customers.
• Coordinates all internal necessary resources to obtain objectives and where necessary involves local sales force and marketing support, such as Application Specialists.
• Ensures continuity of the relationship with the accounts and operates at the highest level in the accounts’ organizations, but also facilitates the executive level interfaces between the company and the accounts if necessary.
• Prepares the annual account plan in line with the national account plan strategy and implements the sales strategy.
• Contributes to the development and implementation of local marketing strategies.
• Initiates and negotiates tailor made actions, discusses with customers or store managers about sales actions.
• Ensures availability of goods/deliverables in cooperation with order desk and logistics.
• Systematically analyzing and reporting of sales results, expectations, market, competition and trends.
• Creates budget for special actions, within account budget.
• The scope is small national accounts or local large accounts in a district/area, dealing with account management level.
• Implements national sales plan and gives input for national account strategy.
• Makes own sales plan and account strategy. Account plan and budget proposals.
• Implements sales strategy for assigned accounts within defined guidelines: operational and activity planning. Improving contracts and customer relationship.
• Initiates and negotiates tailor made actions and conditions within defined account budget (by sales management). Manages account budget.
• Own sales volume; top line, margin and bottom line improvement.
• Manages and works with channel partners for assigned products and accounts.

• Provides leadership in the selling effort to accurately estimate services offerings in the market. Solutions can be comprised of Philips products along with one or more 3rd party products, implementation services, maintenance services and other value added offerings.
• The MA TC IT FSE conduct preventive maintenance, corrective maintenance and installation project related to Solutions IT
• Assesses client’s business, clinical and technical needs and strategies as they pertain to our solution offerings. The continuum of Service includes installation, implementation, consulting/workflow and education services along with post-implementation maintenance and support for our own Philips components as well as for designated 3rd parties, where Philips is a prime contractor.
• Differentiates required tactical services from value-add solutions when proposing solutions to clients.
• Recommends additional services to add value to the customer’s solution offering along with the associated rationale and benefit.
• Identifies engagement risk and initiates a mitigation plan for the client’s proposed solution, including a risk assessment of 3rd party components and companies following a standard methodology. Works with the BIU/BG to mitigate product risks that may be uncovered so that assurances can be given to the customer for a complete and valid outcome for the solution.
• Collaborate with sales representative to describe, defend and justify recommended levels of services.
• Summarize level of service required by clients and inform the delivery organization on these details.
• Facilitate the introduction of the delivery Project Manager in selected accounts to assure tight teamwork between IT MA TC FSE and Project Manager during handover to delivery (and beyond).
• Consult with project managers, when needed, on the Request for Change and Change Disposition process. Validates original premises for the solution should change orders become a source of contention between Philips and the customer.
• Stay current on product, services, IT and industry trends so as to offer the best in class solutions to clients.
• Ensures client and/or sales satisfaction through regular feedback mechanisms, both with clients and the delivery teams.

Report to CS & Operations Manager, Health Systems Vietnam
Location: Ho Chi Minh City
In this role, you have the opportunity to
To provide operational logistical support in managing stakeholders (3PL providers, customs brokers, warehouse providers). Ensure inventory controls are in place per guidance of Sales Operations Manager and demo support for commercial equipment including demo equipment and 3rd parties.
You are responsible for
SCM/Logistics management
• Owner of all Last Mile Providers (LMP) services in the country and manage the Service Level Agreement with 3rd party logistics providers, customs brokers and warehouse providers. together with Physical Distribution including KPIs.
• Owner of inventory, customs and export control compliance.
• Quarterly cycle count and stock analysis
• Commercial and Demo Inventory management including 3rd parties.
• Management of bonded and non-bonded inbound and outbound shipments
• Invoice management and verification from 3PLs, verification for ORU
• Quotation management and verification from LMP (with Project Managers)
• Actively participate in logistics improvement projects.
• Certified Philips Supply Chain Security Risk Policy auditor working closely with Q&R and PGP in certifying warehouses.
• Certified Dangerous Goods (DG) Officer.
• Interface to CFC order desk with regard to pending orders and backorders.
• Ship Hold Coordinator.
• Working with Q&R on SOP compliance and training.
• Assist and lead in custom audits whenever required.
Back Up Role
• Provide general support to and back-up for Sales Operations Manager in M2O (Market to Order)

Reports to: Personal Health GM, Vietnam
Location: HCM City
• Responsible to drive sales (both sell-in and sell-out) at outlet/shop level and support customers on the day to day operations with Philips Personal Health (domestic appliances)
• Responsible for building strong customer relationships and driving excellence at the point of sale.
• Executes the objectives coming from Account Management at store level.
• Modern trade channel.
• Managing Digital activities (Lazada, Shopee etc)
• Ensures proper implementation of Philips Commercial Policy.
Key Responsibilities:
• Ensure orders are collected and Turnover targets are reached
• Focus on optimized product mix (push sales/volume)
• Commercially co-responsible for developing business partnership with account
• Operates and executes pricing policies – according to commercial policy
• Sell according to prices agreed by account management.
• Limited negotiation for mixed and decentralized accounts.
• Ensures queries are solved effectively balancing service and cost
• Drive changes in WoW (e.g. electronic ordering-AOE)
• Monitor customer stock situation
• Maximize promotions
• Monitor & manage promotion execution
• Monitor & manage “out of stock” situations
• Give training to sales people
• Monitor customer overdue
• SFA reporting
• Performs, as an experienced specialized Field Sales Representative, assignments that require broad consultation of specialists to get a clear view on WHAT has to be delivered and complex analysis of the available field sales data in order to decide HOW to best carry out the assignment.
• Finds solutions by involving field sales data from multiple resources using Root Cause Analysis.
• Takes initiative and identifies problems in actual way of working, formulates alternatives and recommendations; develops and introduces new supporting sub-processes and improves existing processes.
• Initiates & runs small field sales improvement projects.
• Acts as an informal resource or (functional) supervisor for less experienced colleagues.

Location – HCM City
Reports to – HR Manager, Market APAC HR (based in Thailand)
Summary
HR Manager is responsible for deployment of key HR policies and processes within the markets, thereby executing the People and Organization Strategy in Businesses in their Market. This individual will proactively guide the delivery of HR services, and based on a solid understanding of both HR processes and organization’s needs offer operational support in implementing the people strategy set by the HRBP.
This role will cover Vietnam market and will manage multiple client groups both within and across sites and business groups within the market. He / She will interface with all other parts of HR and acts as the ‘glue’ in the overall model.
The job is of a trusted advisor and contributes to the execution and development of the business strategy, supports and leads local industrial relations aspects, organizational capability development and/or organizational alignment.
Key Responsibilities
• Implement and execute our people strategy with HRBP, management and other stakeholders (CoE, PPS).
• Act as a sparring partner for HRBPs and managers on local implications and solutions for managers and/or employees in employee relations procedures.
• Work closely with the business to understand and address business issues and supports local organizational capabilities development with HR interventions
• Manage / support local industrial / labor relations activities, if applicable.
• Drive standardization in the execution of HR policies and processes.
• Support and facilitate the development of managers in people management and manager self-service.
• Participate in HR-projects on a cluster / market level.

In this role, you have the opportunity to
Lead all marketing activities for the assigned product portfolio. It includes the business planning – portfolio management, brand management and marketing communications. Work closely with the Sales Team to agree on sales plan and be jointly responsible for the sales and revenues targets.
You are responsible for
• Defining and implementing the marketing strategy and plan for the assigned products and new products in liaison with local sales team and the regional/global marketing teams.
• Translates the marketing strategy and plan into a business plan, with supporting launch plans and other required actions to meet the planned results.
• Define with the Business Leaders, or region, the product portfolio, the product positioning, pricing, distribution, service and promotion plan, which should contribute to optimized sales value, product mix and volume to deliver the agreed targets.
• Sets and manages margin and pricing policies, ensuring effective implementation in the sales plans. Responsible for local or regional consistency in pricing and product range.
• Owns the sales forecast and manages slow moving or outdated inventory. Resolve or escalate product allocation issues, in case of supply restrictions.
• Initiates (corrective) actions and formulates marketing support requirements, validated by sales management in order to improve on business objectives.
• Defines the distribution and channel mix according to criteria set by General management.

• Being an integrated business partner by fully understanding the business requirements and provide the best solution to the demand side. Needs to be agile and quick learner of new technologies or best practices in your respective fields and focuses on continuous improvement (lean).
• Responsible for identification and implementation of strategic sourcing initiatives in the local market through the development of internal and external intelligence such as best industry practices, supplier capabilities and capacities, emerging trends and technologies, and regulatory issues.
• Drive all procurement and sourcing activities for all the assigned commodities / supply-base, in line with the global and local procurement strategies for the market.
• Driving sourcing innovation by best in class negotiation strategies and contract management
• Drive supply base management which includes supplier classification, risk management and compliance (Statutory, Fiscal, SOX, Internal Control etc.) of all potentially “high risk” vendors and transactions in your respective commodities / supply-base.
• Drive business value by impacting quality, time to market, supplier innovation and cost efficiency
Supplier related
• Continuously develop, deploy, and manage the strong supply-base, comprising of global strategic and local preferred partners, and supplier relationships for the market needs.
• Drive increased efficiency throughout the domain by reducing costs, risk, and/or enhancing value from suppliers.
• Conduct bidding and negotiations (RFX/e-Sourcing) with suppliers to reduce cost and ensure an open, transparent, and objective process is used to award contracts.
• Conduct periodic supplier evaluation in your area, along with your demand side, to ensure they are providing the goods and/or services for which they are contracted, and as per the defined terms & conditions of the contract.
• Perform periodic audit (or lead audits conducted by third party auditors) of the top / high-risk suppliers and provide guidance to the suppliers on Philips principles (GBP), policies and processes and maintain procurement ethics.
Supply market development
• Being an expert in local requirements (legislation, culture, supply base) and make sure it is applied
• Participates in the development & deployment of the Philips Procurement policies and guidelines
• Actively aligns and safeguards commodity strategies within projects
• Proposes optimization initiatives for supply chain management processes
• On local or regional level, performs benchmarks to (ultimately) plan and optimize the best possible procurement activity and business plan. This is also used to determine possibilities for creating synergies across internal businesses or processes

Personal Health Sales Leader Vietnam
Report to Personal Health Leader, ASEAN Pacific, Market APAC
Location: HCM City, Vietnam
In this role, you have the opportunity:
Operational:
• Manages the sales function in the Market order to maximize sales, volumes and revenues for assigned portfolio.
• Develop clear and achievable strategies, objectives and tactical plans based on segmentation, customer needs / customer centricity and market conditions synchronized with the BMC objectives
• Ensure sales efforts align with and support organizational strategy, Strategic Plan of Reference [SPOR] (both long and short-term), and Business-Market-Combination [BMC] plans
• Establishes key sales commercial and operations plans including processes and strategies for: distribution, contracting, business planning, sales comp., forecasting, budgeting, and KPI selection.
• Contributes to BMC marketing plan: product prices and sales priorities, and responsible for price realization, including North Star approach and Champion Propositions:
• Has the authority and accountability to negotiate contracts and prices within the limits of the sales plan and sales policy.
• Gains and maintains market information and knowledge in order to obtain and maintain the targeted market shares across assigned product portfolio.
• Ensure uncompromised implementation of the standard Philips business processes, quality standards and standards of business conduct according to Philips policies.
• Responsible for compliance performance within the district and for reporting compliance issues quality & regulatory functions (for management review purposes).
• Drives continuous improvements applying LEAN principles: Daily Management, Problems-solving, Kaizen.
• Ensure that right organization is in place to deliver on the sales objectives • Leads, coaches, directs and motivates the team, encourage diversity.
• Manages pipeline of talents for the organization, and build capabilities in the organization, with special focus on eCommerce, Digital Marketing and Direct2Consumer [D2C],
• Optimizes organization for speed & costs.
• Builds capabilities
Behavioral:
• Daily demonstration of the highest level of Philips Leadership competencies and 5 behaviors.