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                                                 prudential vietnam finance company

Prudential Vietnam Finance Company

địa chỉĐịa chỉ: Tòa nhà Trung tâm Thương mại Sài Gòn, Số 37 Tôn Đức Thắng, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

quy mô công tyQuy mô công ty: Ít hơn 10 nhân viên

websiteWebsite: Chưa cập nhật

Mô tả công ty

Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life. In years of operations and development, Prudential Finance has gradually been improving the quality of products and services as well as expanding the business to approach and satisfy customers effectively. Currently, Prudential Finance has built up an extensive distribution network, including Head office, 1 Branch, 4 Transaction offices and the single largest Call center with advanced technology and several Service Introduction Points. Providing the best products and services, Prudential Finance is honored to achieve the precious recognition from nearly 170,000 customers and tie up with more than 100 prestigious partners to provide convenient and flexible financial solutions to their employees (as of 31 March, 2013). With the implementation of effective business strategies, strong support from the Prudential Group and the dedication as well as the commitment of all staffs and sales representatives, Prudential Finance will remain the leading position in consumer finance industry in Vietnam market and keep providing the best consumer finance products and services to millions of Vietnamese customers. We are currently looking for an experienced Field Verifying Supervisor, South of Vietnam based in HCMC:

Tin tuyển dụng của Prudential Vietnam Finance Company

Junior Collection MIS Analyst (Management Information System - MIS)

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềIT phần mềm, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
As the Junior Collection MIS Analyst, your main accountabilities will include generating, updating, monitoring, maintaining and enhancing accuracy of MIS data, ad-hoc and regular reports; supporting collection departments for improving and controlling collection performance and productivity to maximise Collection and Recovery performance; regularly reviewing the impact of new strategies by providing analytics reports
- Interpret data, analyse results using excel/ SAS/ SQL and provide ongoing reports
- Work on data collection systems/ Management Information System (MIS), data analytics and other strategies that optimize statistical efficiency and quality.
- Manage the accuracy and on-time update of Collection monitoring report to support the operation of Collection.
- Regularly monitor the Collection portfolio to ensure delivering highest portfolio performance
- Identify, analyse, and interpret trends or patterns.
- Understand and conduct ad-hoc and on-going analysis/tests related to collection strategies and portfolio performance;
- Work with leadership to prioritize business requirement and information needs.
- Together with other team members, regularly enhance SAS script and performance of automated Collection MIS reports, ad-hoc and analyses.
- Coordinate with other related functions to implement strategic changes in Collection Operation, including technical development with IT.
- Cooperate with testing team to ensure the accurate implementation from analytical strategies to operation, ensuring to enhance strategies during pilot period and prior the deployment in the entire Collection Operation.
- Locate and define new process improvement opportunities / forecasting trends and raising alerts when necessary
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Business Strategy Manager

Thực tập sinh
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
* Report to : Head of Business Strategy, Planning and Analysis
* Key Accountabilities
1. Market intelligence and product development
- Perform market research to understand competitors’ strategy, strengths and weaknesses and identify the company key competitiveness and need-improvement areas.
- Brainstorm and initiate new products to optimize the business opportunities and support sustainable future growth.
- Manage and deliver the product initiation and development projects by close coordination with related departments across the company.
2. Business process improvement
- Study and understand the existing company’s key processes to identify process loopholes and improvement areas
- Research the best practices applied in the financial market and consumer finance businesses.
- Recommend the process changes or introduce innovative approaches to improve the process efficiency and effectiveness.
3. Conceptualization and execution of the new/ on-going projects with relevant department heads to a desirable level before hand-over to relevant departments within timelines
- Based on the business insight and management requirements, identify the business opportunities and conceptualize the new projects in all areas of the company particularly new product development, process efficiency, customer experience improvement, etc.
- Develop the business feasibility study for project proposal to support the strategic decision.
- Play the role of project manager to monitor the project progress up to the expected quality and timeline.
- Ensure consistent and clear communications with all relevant departments during the project with proactively collaborative and empathy mindset.
- Ensure smooth project hand-over to relevant departments for on-going implementation after going live.
- Perform project post implementation review
4. Stakeholder management
- Maintain good relationship with cross-functional stakeholders including senior members, colleagues
- Support other team members to achieve the team targets
- Maintain back-up resources for temporary shortage if necessary
- Train and share valued knowledges and business insight with the team and relevant cross-functional colleagues.
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DTH Manager

Thực tập sinh
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềKế toán - Kiểm toán
địa điểmHồ Chí Minh
Department : Branch Network
Location : Ho Chi Minh
Report to : Department Head (Head of Branch Network)
Number Subordinates : DTH (“Direct-to-Home”) ROs & KYC Officers (Know-your-customer Officer)
To manage the operation and performance of HCM-based ROs and KYC Officers based at Southern SIP (Service Introduction Point) provinces (Binh Duong, Can Tho, Dong Nai and Vung Tau); customer service and cross-functional cooperation/ coordination.
** Key Accountabilities
1. Credit process – To ensure underwriting & KYC operations smoothly and professionally at HCM (Pico building) and assigned SIPs (team size may be changed overtime). Maintain highest integrity in underwriting and operating credit process.
2. Customer service quality - To ensure the best quality of customer service wherever customers are met & serviced. To promote Customer First culture.
3. Expense control – Responsible for expense reports and track expenses in line with cost- to-income ratio KPI.
4. Risk management - Responsible for managing possible risks that may arise from daily operation. To implement all necessary actions in order to prevent, identify and escalate all frauds of the team both internally and externally.
5. Analysis and Report – Responsible for analysis and report of team performance to ensure that team performance recorded, analyzed and reported to Department Head on a regular basis with accuracy and in time manner, along with comments and recommendations.
6. Ad hoc – To participate in ad hoc projects; lead innovations at workplace (incl. constantly streamlining work processes, esp. DTH-related ones.).
7. Training/ Coaching – To hire/ train/coach staff (underwriter, admin) and foster a learning/ innovating culture & team spirit. Develop can-do mentaility in team. To lead team by example.
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Digital Marketing Supervisor, Content Management

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềQuan hệ đối ngoại, Marketing - PR
địa điểmHồ Chí Minh
Part I: General Information
- Job Title: Digital Marketing Supervisor, Content Management
- Department: Customer Experience, Brand and Communications
- Location: Ho Chi Minh City
- Report to: Head of Digital Marketing
- No. of subordinates: TBD
Part II: Job Summary
The Supervisor of Content Management in Digital Marketing plays a key role to promote business through content and stories in online platforms by building, executing content strategy and monitoring the effectiveness via engagement and conversion.
Part II: Key Accountabilities
His/her key accountabilities include:
• Accountable for all online content marketing initiatives to drive traffic, engagement, leads that deliver sales and customer retention
• Build and manage a rich content / editorial calendar that attracts a qualified audience to company owned properties, including community page post, social media, infographic, etc. for high engagement, strong brand awareness and brand reputation
• Use research and customer profile information to create content which our online target audience is looking for and then to optimize the path to conversion or engagement
• Collaborate across functions to deliver an effective digital content marketing strategy and editorial plan to meet the business objectives at the lowest possible cost
• Build and execute effective email marketing campaigns for continuous improved conversion rate and maintain positive rank within industry
• Understand best practices of the key social media channels, stay updated on industry trends and adjust the content strategy as needed
• Adhere to the internal policies and procedures to ensure brand image, as well as to ensure consistency with company brand voice, style and tone
• Be responsible of watching social interactions regarding company brand to ensure brand health and quickly cooperate with relevant department to apply corrective or recovery actions for company reputation and positive customer experience
• Actively seek opportunities to expand possibility of lead generation and brand awareness
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Collection Manager (Da Nang)

Thực tập sinh
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềLuật - Pháp lý, Ngân hàng - Chứng khoán - Đầu tư
địa điểmĐà Nẵng
The job holder will manage the Field/Recovery Team through various strategies and tactics applicable, tracking and monitoring of collection activities to have the best results in the quality and collection performance. To ensure the team is on track with their productivity and collection to meet the business plan target.
You will report directly to Collection Head and shall be responsible for:
- Establishing a good rapport with the Field/ Recovery collection team on forming strategies to be implemented and secure feedbacks and support from field collection to improve the field performance.
- Checking and reviewing the DAILY Collection Performance Tracker, Productivity per Bucket and Daily Collector’s Report.
- Discussing and strategizing with your team on how to improve the collection performance and new strategies to be implemented to tide the gap.
- Conducting spot checking and reviewing of the DCR (Daily Collector report) submitted by the field collectors specially those who are not meeting the minimum requirement for # of cases to be visited per day and with poor collection performance.
- Conducting spot field collection visits to validate the result of field collectors and may call the customers directly for checking.
- Assisting the Collection Head on conducting training for new hires and refresher course on field collection for the veterans. This can be in classroom training and actual visits.
- Ensuring all DAILY results on field collections must be updated in the system.
- Ensuring 100% coverage of cases allocated to field collection team assigned.
- Escalating any integrity issue or Fraud cases found to Collection Head.
- Monitoring the field collection activities done by the team and supporting in field collection as needed.
- Motivating and driving the team to meet the targets set every month by proper coaching and guidance.
- Supporting in interviewing/evaluating qualified candidates for field collectors/team leaders when needed.
- Managing the Team’s capacity for the year.
- Ensuring discipline on attendance/tardiness and collection activity conducted on field.
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C&B Supervisor

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềHành chính - Văn phòng, Nhân sự, Luật - Pháp lý
địa điểmHồ Chí Minh
Division//Location/Country: Prudential Vietnam Finance Company, Vietnam
Immediate Supervisor’s Position Title: C&B Manager
Role Purpose:
This role is to handle tasks in Compensation & benefits team to make sure Company’s Comp & Benefits plans are up to date and aligned with market trend.
A. Key Accountabilities
Monthly payroll/SHUI/PIT monitor:
• Consolidate monthly payroll/SHUI/PIT data and send to Payroll Vendor.
• Check the monthly reports sent by Payroll Vendor and get approval for submission to relevant parties.
• Make monthly requested reports and sent to Finance for expense booking.
• Incentive calculation/analysis/review and give feedback to relevant departments.
• In charge of monitoring casual labors monthly contracts and payroll sometimes.
Annual Total Compensation Review, Budgeting and Survey participation
• In charge of annual comp & benefits surveys and do the annual analysis market data vs. Company data and propose for change if any.
• Job evaluation and update the Company salary/Benefits benchmark annually.
• Support C&B Manager in budgeting and annual salary review process.
Benefits Admin:
• Manage the current Benefits scheme and annually review and update for change if any to be aligned with Market trend and regional office guidelines.
Policy Review/update
Basing on the market data, changing in regulations, law, update/revise and propose new policy.
Other ad-hocs tasks arising during the working time.
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Business Analyst (Ưu Tiên Nữ)

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềIT phần mềm, IT Phần cứng - mạng
địa điểmHồ Chí Minh
Report to : Application Development Manager
▪ Support mobile app project and current systems
▪ Gather and evaluate user requirements in collaboration with Application Development Manager
▪ Illustrate and develop design ideas using storyboards, process flows, UI mockups and prototypes
▪ Follow the development process and ensure that the specifications are met
▪ Engage in team management and communication
▪ Test the software and write user documentation and help manuals
▪ Ensure meeting deadline and quality standards
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Credit Quality Control Assistant Manager

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư, Kế toán - Kiểm toán
địa điểmHồ Chí Minh
− Manage credit quality team & execute credit quality review to ensure the credit risk policies, credit collection activities are properly followed by the relevant departments;
− Communicate with relevant people regarding the result of the findings with proposed action plans for rectification; prepare summary reports on error/ compliance trend.
− Actively participate and contribute towards development and enhancement of portfolio management & collection activities to optimize loss rate, competitive position and customer satisfaction;
− Review credit policy changes and guide other departments about requirements.
− Approve deviation (both credit & processing) of all Sales channels
− Conduct credit review test for credit verifier, underwriter & Sales agent.
− Manage post-checking activities for Sales agent recruitment process
− Be responsible for system enhancement and UAT test for Credit quality control functionalities
− Be responsible for all audit, inspection & compliance satisfactory (both internal & external), under Credit quality control scope.
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[ Hà Nội ] Relationship Officer ( Chuyên Viên Thẩm Định Hồ Sơ Khách Hàng )

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHà Nội
* Job Summary
The key purpose is to handle underwriting by face-to-face interview with customers, ensure the application and attached documents comply with company credit policy and recommend to line manager for final decision.
Maintain the assigned portfolio to meet KPIs and offer best customer service to customers. The role reports to Branch Manager. As the business grows and matures, the person in the role could be promoted to take bigger responsibility in other Credit functions such as Credit Operation or even in Branch itself.
* Job Accountabilities:
Your main accountabilities will include but not be limited to:
• Arranging face-to-face interview or tele-interview with customers – Making appointment with assigned customers, guide customers what need to be prepared for a productive interview. Checking the documents against the originals, ensure the file is in line with company credit policy;
• Budget analysis process and underwriting – Perform budget analysis with customers, ensure all related factors have been taken into account and comply with company credit policy. Use common sense and owned experience to find out the facts that could help preventing frauds;
• Customer service – To ensure all procedures, documents are well prepared for customer to sign if the application is approved. Remind customers of key responsibilities and well handled all related questions from customers; and well handled all related questions from customers;
• Maintaining customer portfolio – Managing whole portfolio of customers who have been interviewed by this role and approved afterward. Ensure all related KPIs are met.
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Collection Recovery Supervisor - Đà Nẵng

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềNgân hàng - Chứng khoán - Đầu tư
địa điểmĐà Nẵng
Manages the external law firms of PRUFCO who are providing recovery debt collection service.
Agency visits are done on a weekly basis for each law firm with corresponding agency visit report.
Strategize and plan with the Recovery Manager/Collection Head on how to improve or maximize recovery collections.
Support the Recovery Manager/Collection Head in the implementation of initiatives, strategies and plan for recovery.
Supports in training and coaching the agency collectors how to approach, negotiate and suggest payment options to customers and arrive at firm settlement arrangement.
Supports the agencies on handling difficult cases to maximize recoveries.
Monitors the performance of each agency and conducts portfolio review on a regular basis, weekly/monthly/quarterly.
Tracks the daily collection for each agency and ensure each agency is updated on the amount collected.
Tracks and produce the weekly reports monitoring each agency tele and field status.
Ensures proper and sound evaluation is provided to each agency on a monthly basis.
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Head of Decision Science

Phó phòng
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềIT phần mềm, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
As important part of organization, Decision Science Department plays the key role in building centralized database and system; provides the consolidated insight of company level through various analysis from Sales, Risk to Finance aspects. Decision Science Department would handle the circle of responsibilities from technology, data, process, usage and strategy to give value solution to Board of Management under independent party (3P) view.
1. Provide insight through data analysis in various aspects encompassing Sales, Risk, Finance and Operations perspective as an independent function from Risk or Sales.
2. In charge of company database management such as database (DB) structure design and centralizing all information, etc.
3. Be a bridge between business and IT for work-related data management.
4. Operationalize business analytics in order to bring tangible values for relevant business divisions.
5. Develop tools to provide standards MIS such as dashboard for entire company level.
6. Market research and provide outlooks for business strategy.
7. Support business project by providing various ad-hoc analysis to concerned departments.
8. Monitor/alert operation efficiency and business trends in deep level.
9. Operationalize business analytics in order to bring tangible values for relevant business divisions.
10. Develop the team through on-going coaching, goal-setting, performance management and training.
11. Other key projects as the business needs & jobs assigned by Board of Management time to time
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[ Hồ Chí Minh ] Relationship Officer ( Chuyên Viên Thẩm Định Hồ Sơ Khách Hàng )

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
* Job Summary
The key purpose is to handle underwriting by face-to-face interview with customers, ensure the application and attached documents comply with company credit policy and recommend to line manager for final decision.
Maintain the assigned portfolio to meet KPIs and offer best customer service to customers. The role reports to Branch Manager. As the business grows and matures, the person in the role could be promoted to take bigger responsibility in other Credit functions such as Credit Operation or even in Branch itself.
* Job Accountabilities:
Your main accountabilities will include but not be limited to:
• Arranging face-to-face interview or tele-interview with customers – Making appointment with assigned customers, guide customers what need to be prepared for a productive interview. Checking the documents against the originals, ensure the file is in line with company credit policy;
• Budget analysis process and underwriting – Perform budget analysis with customers, ensure all related factors have been taken into account and comply with company credit policy. Use common sense and owned experience to find out the facts that could help preventing frauds;
• Customer service – To ensure all procedures, documents are well prepared for customer to sign if the application is approved. Remind customers of key responsibilities and well handled all related questions from customers; and well handled all related questions from customers;
• Maintaining customer portfolio – Managing whole portfolio of customers who have been interviewed by this role and approved afterward. Ensure all related KPIs are met.
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Decision Science Manager

Thực tập sinh
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềIT phần mềm, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
As important part of Organization, Decision Science Department plays the key role in building centralized database and system; provides the consolidated insight of company level through various analysis from Sales, Risk to Finance aspects. Decision Science Department would handle the circle of responsibilities from technology, data, process, usage and strategy to give value solution to Board of Management under independent party (3P) view.
Key Accountabilities:
1. Provide insight through data analysis in various aspects encompassing Sales, Risk, Finance and Operations perspective as an independent function from Risk or Sales.
2. In charge of company database management such as database (DB) structure design and centralizing all information, etc.
3. Be a bridge between business and IT for work-related data management.
4. Operationalize business analytics in order to bring tangible values for relevant business divisions.
5. Develop tools to provide standards MIS such as dashboard for entire company level.
6. Market research and provide outlooks for business strategy.
7. Support business project by providing various ad-hoc analysis to concerned departments.
8. Monitor/alert operation efficiency and business trends in deep level.
9. Operationalize business analytics in order to bring tangible values for relevant business divisions.
10. Other key projects as the business needs & jobs assigned by Head of Decision Science time to time.
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Accountant Payable

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềKế toán - Kiểm toán
địa điểmHồ Chí Minh
Department : Finance
Location : Ho Chi Minh City
Report to : Accounting Manager
Subordinates : N/A
Key Accountabilities
1. Be in-charged of account payable to proceed payments are in line with (45%)
company’s policies and procedures.
2. Fixed assets controlling. (20%)
Monthly fixed assets depreciation and cost amortization.
Liaison with IT/Property Management for annual physical count of
fixed assets.
Named asset code and follow up labeling asset code
Assist Fixed Asset internal report
3. Intercompany transaction (5%)
Post and reconcile intercompany transaction by monthly
Manage Intercompany transaction related parties
Accrual expense related to intercompany transaction.
4. Follow up Credit Card Usage and Credit Card management profile (5%)
5. Be in-charged bank reconciliation as assignment at month-end closing. (15%)
6. Prepare and monitor account reconciliation for accounts under assignment. (5%)
7. Follow up on all pending invoices to support tax saving and ensure good (5%)
documents for accounting record filling.
8. Ad hoc tasks: to be assigned to support team member as and when required.
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Telesales Officer [Hà Nội]

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềViệc làm bán hàng, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHà Nội
Position Title:
Telesales – Sales Supervisor/ Assistant Manager
Division/Location/Country:
Prudential Vietnam Finance Company, Vietnam
Immediate Supervisor’s Position Title:
Regional Sales Manager – Telesales Ha Noi
Role Purpose:
The key purpose is to develop and lead Telesales Hanoi, manage both In-house teams and 3rd parties to generate and fulfill the set sales target, COA, productivities... This role also includes the responsibility of coaching, training the sales team to perform respective sales process professionally and effectively in compliance with related external and internal requirements/regulations.
Organization Context:
Key Accountabilities and Performance Measures Impacted for both In-house teams and 3rd Parties as well.
A. Key Accountabilities
Performance measures
1. Sales operation planning, management and monitoring:
 Delivery the sales targets;
Performance measures: Daily & monthly originations of loans/insurance policies
 Manage telesales agents, field sales agent through team leaders and 3rd party vendors through operations head, channel managers of 3rd party;
Performance measures: Daily & monthly productivity MIS reflecting the calling & conversion metrics
 Maintain of low attrition rate for agents and team leaders;
Performance measures: Monthly Attrition MIS
 Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
Performance measures: Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.
 Ensure all the audit requirements are met and vendor follows the policies laid down by the company
Performance measures: Satisfactory Audit ratings and visit memo’s
 Ensure the changes in the policies are communicated in time to 3rd parties and their staffs.
Performance measures: Update training deck to be maintained at 3rd party, regular checks to be done which should be reflected in visit memo’s.
2. People development, training and motivation:
 Recruitment of agents;
 Visit timings to the 3P vendors;
 Termination of agents or 3rd party on account of non-performance / disciplinary issues;
 Implementation of any process which helps improves process efficiency;
3. Problem Complexity:
 Routine Problem – Agent not reporting to work, non adherence of the process by an agent / team leader, 3rd party.
 Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company and operations manager of 3P to adhere to the changed policy, non-delivery of targets, reduction of no of seats by 3P due to pricing
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HRBP – HR Business Partner for Credit and Risk Dept

Thực tập sinh
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềNhân sự, Ngân hàng - Chứng khoán - Đầu tư
địa điểmHồ Chí Minh
Part I: General Information
Job Title : HRBP – HR Business Partner for Credit and Risk Dept.
Department : Human Resources
Location : Ho Chi Minh City
Report to : Head of HR
No. of subordinates : 2-3
Part II: Job Summary
The Human Resources Business Partner (HRBP) is an integral part of the HR team and the organization. In this role, the HRBP will provide the foundational support and functional expertise that drives proactivity and results across Credit & Risk dept. The HRBP will handle generalist responsibilities including recruitment, on-boarding of new employees, employee relations, training and development, performance & talent management, people metrics/reporting, partnering with line management on HR and business needs and special projects.
Part II: Key Accountabilities
His/her key accountabilities include:
 Working with Department Head and Line Managers to develop people strategy for Credit and Risk to enable Credit and Risk to deliver its business objectives.
 Implementing the above people strategy including sourcing and recruitment, competency framework, training and development, organization structure and succession planning.
 Working with relevant HR Specialist teams in other processes namely performance management, compensation review, employer branding, talent management, employee engagement etc.
 Providing input for HR Specialist teams in policy development process and proactively propose policy/process specific for Credit and Risk if necessary.
 Advising managers and employees of Credit and Risk in people related matters.  Analyzing Human Resources key metrics (turnover, exit interviews, days to fill positions, cost per hire) and utilize data for process improvements
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Customer Service Executive ( Admin Hỗ Trợ Phòng Thẩm Định - Ưu Tiên Nữ )

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềHành chính - Văn phòng, Dịch vụ
địa điểmHà Nội
The key purpose is to handle customer service issues in Customer Service Center (CSC), helping the CSC to fulfill its tasks in underwriting. The role is responsible for supporting Relationship Officers in interviews, preparing necessary documents, following up approved cases and other admin works in the CSC.
* Key Accountabilities
1. Receptionist
− To welcome guests coming to branch, guiding them to the right underwriters.
− To handle incoming calls.
− Enthusiastically support customers.
2. Underwriting support
− Promptly and effectively make customer appointments based on Interview
Scheduling for Relationship Officer, fully guide customers what need to be
prepared for a productive interview.
− Updating Scheduling Portal
− Guide customer about forelosure procedure.
− Ensuring the proper files flow with highest accuracy
3. Administration & Reporting
− Consolidating daily activity report for branch timely and with accuracy.
− Handling and recording customer complaint.
− Timely pack and send regularly all original hardcopy (loan documents) to Ops.
− Manage contract paper including making orders (including annexes) (after
checking with BM) and collect wrong series and update all customers in logbook.
− Training for Admin to become CSE backup
− Keep contact with suppliers, make payment for them every month;Office
administration & other assigned tasks
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Nhân Viên Thẩm Định Hiện Trường

Mới Tốt Nghiệp
1 - 3 triệu / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềSinh viên mới tốt nghiệp - Thực tập, Việc làm bán hàng, Ngân hàng - Chứng khoán - Đầu tư
địa điểmBình Dương, Đồng Nai, Hồ Chí Minh
1. Bạn đang mong muốn tìm kiếm một công việc:
- Làm việc trong môi trường quốc tế, hiện đại, chuyên nghiệp.
- Có chế độ lương, thưởng hấp dẫn
- Cơ hội phát triển sự nghiệp vững chắc, lâu dài, cơ hội thăng tiến nhanh.
- Được đào tạo bài bản và chuyên sâu
2. Bạn sẽ làm gì?
- Tiếp nhận hồ sơ khách hàng cần xác minh từ hệ thống và tiến hành đặt hẹn với các khách hàng và sắp xếp tuyến đường hợp lý để đến thẩm định tại nhà/công ty của khách hàng.
- Nhân viên thực địa tiến hành đi kiểm tra thực tế và đánh giá tính chính xác, hợp lệ, hợp pháp của hồ sơ khách hàng. Đối chiếu các thông tin thu thập được để phân tích, đánh giá, phản ánh hiện trạng hồ sơ khách hàng.
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[ Nam Định] Know Your Customer ( Nhân Viên Tìm Hiểu Khách Hàng)

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Ngân hàng - Chứng khoán - Đầu tư
địa điểmNam Định
Department : Branch Network
Location : Nha Trang, Quy Nhon, Nam Dinh, Thanh Hoa
Report to : DTH Manager(s)
Job Summary
The key purpose is to perform KYC on customer information (identity, financial, residence) at loan closing stage or prior to underwriting (ie loan discussion and offer) by RO (based in HCM, HN or Danang) to prevent identity theft and possible defaults. KYC is conducted either face to face or via phone.
Maintain the assigned portfolio and offer best customer service to customers. The role reports to DTH Manager. As the business grows and matures, the person in the role could be promoted to take bigger responsibility in Branch Network or other departments of the business as relevant.
Carry out other support tasks as assigned by DTH Manager.
Key Accountabilities
1. Perform KYC activity at loan closing stage or prior to underwriting;
2. Customer service – To ensure all procedures, documents are well prepared for customers to sign loan contracts if the application is approved by underwriter and approver. Remind customers of key responsibilities and well handle all related questions from customers.
3. Maintaining customer portfolio – Managing whole portfolio of customers who have been KYC’ed by this role (and approved afterward). Ensure all assigned KPIs are met.
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Software Developer ( Java )

Nhân viên
Thỏa thuận / tháng
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
yêu cầu giới tínhKhông yêu cầu
ngành nghềIT phần mềm, IT Phần cứng - mạng
địa điểmHồ Chí Minh
* General Information
Job Title: Application Development Officer
Department: Technology/ Operations & Technology Dept
Location: Ho Chi Minh City
Report to: Application Development, Assistant Manager
No. of Subordinates: N/A
* Job Summary
To develop and maintain in-house IT applications and MIS reports
*** Key Accountabilities and Performance measures
- Build MIS reports to support business requirements --> To be able to design MIS reports which are in-line with business requirements/timeline
- Analyze business data/requirements to convert into effective report --> To be able to understand business process, database structure to develop business reports.
- Develop and maintain in-house applications --> To get the required knowledge transfer for the product knowledge and business process from Users/BA/Application Development Manager to be able to develop and maintain in-house applications.
- Complete assigned tasks from IT Application Development Assistant Manager --> To have a mutual agreement on the performance metric with.
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