Has complete knowledge, great understanding and performs StarWorld’s Standard and World Class Asian Heart consistently when providing service to guests, dealing with other team members and demonstrating a well groomed and professional appearance at all times.
Greets guest upon arrival at the lounge, operate POS system for Privilege Dollar Redemption, escort guest to their assigned lounge seat, and introduce lounge facilities and self-service food counter.
Immediately cleans and replenish all used amenities (i.e. towels, toiletries, utensils) right after guest’s departure to be ready for the next guest.
Checks and maintain all the Relaxation Lounge facilities, equipment, amenities and Public Areas frequently, to keep all the areas organized, tidy and clean during operating hours.
Coordinates with Food & Beverage when the self-service food counter needs replenishment or as necessary.
Coordinates with Housekeeping when the changing rooms, toilet and other areas require cleaning or as necessary.
Assumes other duties assigned by Management as required.
Attends training when there is a need and deemed as essential for professional growth.
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