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Reservations & Revenue Supervisor - Heritage Line

Trails Of Indochina Limited (Toi)

Địa chỉ công ty: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam

Quy mô : Từ 500 - 999 nhân viên

Lượt xem: 385 |

Ngày cập nhật: 14/09/2018 (2 năm trước)

Địa điểm tuyển dụng: Hồ Chí Minh

Mức lương10 - 15 triệu

chức vụChức vụ:Nhân viên
kinh nghiệmKinh nghiệm:Không yêu cầu
hình thức làm việcHình thức làm việc:Toàn thời gian cố định
yêu cầu bằng cấpYêu cầu bằng cấp:Không yêu cầu
yêu cầu giới tínhYêu cầu giới tính:Không yêu cầu
số lượng cần tuyểnSố lượng cần tuyển:0 ứng viên

Mô tả công việc

( Rút gọn )
LOCATION: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC
CONDITIONS :8.30am to 5.30 pm from Mon - Fri (44 hrs per week) and 8.30am-12.30pm Saturday
DIRECTLY REPORTING TO : Heritage Line Director of Sales & Marketing
*PURPOSE AND SCOPE OF ROLE
The Reservations & Revenue Supervisor is to handle all activities pertaining to Reservations and Revenue Management in order to achieve highest occupancy target and maximize cabin revenue. The supervisor is required to oversee reseller and consumer booking channels, yield the booking and manage inventory.
The supervisor is also to support the budget and monthly revenue/occupancy/conversion report. The Supervisor has supporting staff and liaises closely with sales to maximize all efforts in the sales and reservation department for three branches and total six vessels.
The reservation supervisors also help to improve reservations system management with pro-active development and ideas.
*RESPONSIBILITIES
**Reservations
1.Manage the reservation team on daily duty, targets and yielding to ensure high quality in services, maximize sales and minimize errors. Constantly review staff productivity for their individual development with KPIs development and appraisals.
2.Be initiative with special requests and problems or complaints from guests and/or travel partners related to the whole reservation process
3.Ensure that all information from sales is promptly briefed and updated to team and inform sales team on any notable reservation issues
4.Oversee office activities between Sales and Reservations Department to ensure work updates are consistently maintained and all correspondence promptly handled within 24 hours
5.Ensure hotline(s) are handled efficiently by Reservations Executives on monthly rotating basis.
6.Ensure recording is maintained to track the any numbers needed related to reservation and reports
7.Provide ad-hoc reports on reservation figures to sales team from system and manual revision
8.To handle efficiently business from On-Line Travel Agents and On-Line Tour Operators (OTA/OTO) and expand and maximize effort and sales by pro-actively monitoring and yielding this selling channel.
9.Keeping all information on the reservation system up to date
10.Support with project in the development of online booking and CRM systems and manage assigned sub-projects in line with the reservation department
**Forecasting / Budget
11.Create a monthly forecast for all products (Mekong, Halong, Myanmar) on a monthly basis for the next 12 months rolling.
12.Be actively involved in the yearly budget process for all product (Mekong, Halong and Myanmar)
Inventory Management
13.Monitor rate positioning and inventory available in all distribution channels for sale in relation to expected demand versus supply of Heritage Line and market to ensure that the revenue is maximized
14.Ensure that the appropriate rates, promotions, packages and inventory are available on all distribution channels
15.Identify need dates, monitor cancellations and wash downs and recommend strategies
16.Monthly review status of all charters/groups/series to ensure cancellation charges and deposit schedules are strictly followed and wash down is avoided on time
** Revenue Management
Review and Communication
1.Submit all materials for Revenue Strategy Meeting
2.Submit monthly review and forecast and offer forward yield strategy
3.Liaise with DOSM to ensure set revenue and occupancy targets of accounts are tracked and achieved
*** Supervision
•Constantly review processes to improve reservation department
•Supervise reservation staff on a daily and yearly basis for their individual development and appraisals.
ABOUT HERITAGE LINE Co., Ltd:
Commencing operations in 2009, Heritage Line is a consummate Collector of classic river vessels. We design our ships to emulate the glories of a by-gone era in the areas we sail. Each is unique in it’s décor and setting. Each detail is painstakingly crafted to remake history. Authenticity, tradition, art and exploration are the heart of our business
Heritage Line are Artisans, designing not only gorgeous ships, but are crafting the most memorable on-shore experiences with the right mix of comfort, adventure, luxury and tradition. This is our passion and we never stop creating.
Heritage Line are veritable hosts who embrace you with unbridled warmth. They are personal but not intrusive. Where intimate bonds are created during your stay and friendships nourished.
Our crew will welcome you on board with a warm welcome of Asian hospitality and bid you a fond farewell of a family

Yêu cầu công việc

•Tertiary studies in tourism Hospitality, Economics or Business preferred
•Knowledge of tourism, geography, foreign cultures
•Has the eye for details and works very accurately
•Minimum of from min. 3 years working experience in Travel Industry, preferred in the reservation of hospitality
•Experience with reservation and inventory or hotel property management system
•Experience in all rapports of revenue and reservation management
•Experience with online booking engines of OTA and online selling processes

Quyền lợi được hưởng

- Attractive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably
so sánh lươngSo sánh lương Nộp hồ sơ

Chia sẻ:

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Trails Of Indochina Limited (Toi)

Địa chỉ: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam

Quy mô công ty: Từ 500 - 999 nhân viên

Website: chưa cập nhật

Mô tả công ty:

Founded in 1999, Trails of Indochina (TOI) provides high end customized travel services for a wide range of travel programs throughout Southeast Asia. As an experienced Destination Management Company and Tour Operator, TOI’s expertise in delivering quality travel services encompasses arranging itineraries to - Vietnam, Cambodia, Laos, Thailand, Myanmar, China, Indonesia and Singapore for individuals, groups and the MICE market. TOI employs over 250 office based staff throughout the region, as well as 100 experienced and qualified tour guides. Headquartered in Ho Chi Minh City, Vietnam TOI has its own operations offices in Hue and Hanoi as well as in Cambodia, Laos, Thailand and Myanmar to provide local support and expertise. TOI also has an affiliate office in Singapore, China as well as Indonesia with Sales and Marketing representatives in Australia, United States, United Kingdom, Spain, Portugal & Latin America including Brazil and Mexico.

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