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LOCATION: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC
CONDITIONS :8.30am to 5.30 pm from Mon - Fri (44 hrs per week) and 8.30am-12.30pm Saturday
DIRECTLY REPORTING TO : Heritage Line Director of Sales & Marketing
*PURPOSE AND SCOPE OF ROLE
The Reservations & Revenue Supervisor is to handle all activities pertaining to Reservations and Revenue Management in order to achieve highest occupancy target and maximize cabin revenue. The supervisor is required to oversee reseller and consumer booking channels, yield the booking and manage inventory.
The supervisor is also to support the budget and monthly revenue/occupancy/conversion report. The Supervisor has supporting staff and liaises closely with sales to maximize all efforts in the sales and reservation department for three branches and total six vessels.
The reservation supervisors also help to improve reservations system management with pro-active development and ideas.
1.Manage the reservation team on daily duty, targets and yielding to ensure high quality in services, maximize sales and minimize errors. Constantly review staff productivity for their individual development with KPIs development and appraisals.
2.Be initiative with special requests and problems or complaints from guests and/or travel partners related to the whole reservation process
3.Ensure that all information from sales is promptly briefed and updated to team and inform sales team on any notable reservation issues
4.Oversee office activities between Sales and Reservations Department to ensure work updates are consistently maintained and all correspondence promptly handled within 24 hours
5.Ensure hotline(s) are handled efficiently by Reservations Executives on monthly rotating basis.
6.Ensure recording is maintained to track the any numbers needed related to reservation and reports
7.Provide ad-hoc reports on reservation figures to sales team from system and manual revision
8.To handle efficiently business from On-Line Travel Agents and On-Line Tour Operators (OTA/OTO) and expand and maximize effort and sales by pro-actively monitoring and yielding this selling channel.
9.Keeping all information on the reservation system up to date
10.Support with project in the development of online booking and CRM systems and manage assigned sub-projects in line with the reservation department
**Forecasting / Budget
11.Create a monthly forecast for all products (Mekong, Halong, Myanmar) on a monthly basis for the next 12 months rolling.
12.Be actively involved in the yearly budget process for all product (Mekong, Halong and Myanmar)
13.Monitor rate positioning and inventory available in all distribution channels for sale in relation to expected demand versus supply of Heritage Line and market to ensure that the revenue is maximized
14.Ensure that the appropriate rates, promotions, packages and inventory are available on all distribution channels
15.Identify need dates, monitor cancellations and wash downs and recommend strategies
16.Monthly review status of all charters/groups/series to ensure cancellation charges and deposit schedules are strictly followed and wash down is avoided on time
** Revenue Management
Review and Communication
1.Submit all materials for Revenue Strategy Meeting
2.Submit monthly review and forecast and offer forward yield strategy
3.Liaise with DOSM to ensure set revenue and occupancy targets of accounts are tracked and achieved
•Constantly review processes to improve reservation department
•Supervise reservation staff on a daily and yearly basis for their individual development and appraisals.
ABOUT HERITAGE LINE Co., Ltd:
Commencing operations in 2009, Heritage Line is a consummate Collector of classic river vessels. We design our ships to emulate the glories of a by-gone era in the areas we sail. Each is unique in it’s décor and setting. Each detail is painstakingly crafted to remake history. Authenticity, tradition, art and exploration are the heart of our business
Heritage Line are Artisans, designing not only gorgeous ships, but are crafting the most memorable on-shore experiences with the right mix of comfort, adventure, luxury and tradition. This is our passion and we never stop creating.
Heritage Line are veritable hosts who embrace you with unbridled warmth. They are personal but not intrusive. Where intimate bonds are created during your stay and friendships nourished.
Our crew will welcome you on board with a warm welcome of Asian hospitality and bid you a fond farewell of a family