Tìm kiếm nâng cao

Tỉnh thành

Trình độ học vấn

Quận huyện

Giới tính

Mức lương

Hình thức công việc

Cấp bậc

Kinh nghiệm

Cập nhật

Saigon Customer Care & Operations Executive

Trails Of Indochina Limited (Toi)

Địa chỉ công ty: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam

Quy mô : Từ 500 - 999 nhân viên

Lượt xem: 260 |

Ngày cập nhật: 17/01/2019 (2 năm trước)

Tỉnh thành tuyển dụng: Hồ Chí Minh

Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ

Mức lươngThỏa thuận

chức vụChức vụ:Mới Tốt Nghiệp
kinh nghiệmKinh nghiệm:Không yêu cầu
hình thức làm việcHình thức làm việc:Toàn thời gian cố định
yêu cầu bằng cấpYêu cầu bằng cấp:Không yêu cầu
yêu cầu giới tínhYêu cầu giới tính:Không yêu cầu
số lượng cần tuyểnSố lượng cần tuyển:Không giới hạn ứng viên

Mô tả công việc

( Xem thêm ) ( Rút gọn )
WORK LOCATION: 33 Le Trung Nghia, Ward 12, Tan Binh District, Ward 12, HCMC, Vietnam
DIRECTLY REPORTING TO: Vietnam Operations Manager
Preferred: Male Candidates
The purpose of the Customer Care & Operations Executive role is to manage customer expectations and to ensure that all problems / questions of the clients are quickly and proactively resolved, to organize all aspects of tour operations from scheduling, booking to monitor and control as well as a variety of administrative duties.
Customer Care
• Gather information about the clients from all NON CORE suppliers (to update agents)
• Confirm every booking with NON CORE supplier 3 day prior client’s arrival
• Pre-empt difficult clients, quickly identify customer problems, resolve them within their authority or, for complex problems, direct to appropriate teams or authorized persons.
• Work closely with Operations, Reservation, Sales or other departments, and assist them by explaining clients’ situations or advising solutions
• Greet groups as per SOP and assist in special circumstances, including emergencies by visiting airport or hospital any time, hospitality desk, check-in, check out, …
• Issue incident reports to assist with insurance claims
Relationship Management and Reporting
• Gather and analyse clients’ questionnaires and feedback to investigate problems and report solutions
• Report to the travel agents instantly with an update about clients or their feedback when they are on the ground as well as after they return home
• Report to the staff in Head Office and Regional Offices regarding the problems in an effort to stop them from happening again.
• Maintain relationship with travel agents / wholesalers, pax clients and special services
• Co-operate with Sales and Product Department to develop service improvement opportunities.
• Manage cycle basement and mechanic team. Prepare all cycling equipment for groups.
• Book relevant services including special gifts, document deliver
• Order stationary, deliver postage and courier
• In – charge additional services

Yêu cầu công việc

• Tertiary studies in Tourism, Hospitality, Economics or Business
• Foreign cultures understanding
• Extensive destination knowledge
• Minimum 2 years in Travel & Hospitality or 2 years in Customer Care Services
• Excellent written and spoken English
• Fluent written and spoken Spanish (for Spanish market only)
• Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
• High proficiency in interpersonal skill
• Problem solving
• Flexibility to work overtime
• Ability to work under pressure
• Travel as required

Quyền lợi được hưởng

- Attractive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably
so sánh lươngSo sánh lương Nộp hồ sơ

Chia sẻ:

Địa điểm:

Chức danh:

Đăng nhập để xem thông tin của nhà tuyển dụng

Tải ứng dụng Timviec365.vn

Đã có trên IOS và Android

ứng dụng Tìm việc 365
ứng dụng ios Tìm việc 365

Quên mật khẩu?

Bạn chưa có tài khoản? Đăng ký ngay!

Liên hệ qua skype Liên hệ qua số điện thoại