• OTA get listed for new property • Handle room plan to join program and push OTA for more selling. • Update content and manage room availability on OTA extranet (Agoda.com; Booking.com; Expedia.com; Hotelbeds.com) • Receive bookings from OTAs and contact guests via phone or emails before the trip to reconfirm the booking and get their information. • Answer phone and hotline to consult customers about product and services. • Send quotation and answer guests’ inquiries via emails. • Confirm bookings, series and blockings from travel agencies. • Make monthly revenue report. • Collect guests’ information for operation. • Solve problems concerning about guests’ complaints and issues, case of bad weather and find alternative option for over-booked status. • Perform other duties assigned by Director of Sales as make reports, etc. • Available on Fanpage / Trip advisor to directly consult about products. • Receive clients’ requests via email and give adequate consultancy and quotation to their requirements. • Proceed booking reservation with suppliers for confirmed bookings. • Work with accountants to settle payments for suppliers. • Post-sale customer service to push for customers’ reviews on OTA&Tripadvisor. • Make records of all booking for strict follow-up. • Report to SM and BOM. • Create and manage client folders Attend team meeting Follow up customer service Be able to travel on business trip when required • Carry out other tasks assigned by manager.
Hơn 1 năm kinh nghiệm
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• 2 years experienced working with OTA • Good Communication Skills, excellent at reading & writing • Good computer • Target Driven • Self Motivated
- Salary : $300-$600+Bonus. - Being able to work in a dynamic environment with many challenges, opportunities for regular professional training. - Friendly, dynamic and professional working environmentncy. - Supported gasoline, telephone. Lunch allowance - Social insurance, health insurance policies and other benefits as prescribed. - The annual tourist resort, free of charge at the system of hotels and resorts in the system.