Job purpose: Assist Supply Chain Manager to control and achieve Customer Services (CS) objectives in line with defined processes, standards and regulations to provide excellent services to customers. Key duties/Responsibilities: - Supervise CS team in implementation of relating operations strategies, policies and processes of Vietnam business; - Set practices, procedures to guide the team in daily operations and implementation of CS objectives to support the achievement of overall company objectives; - Contribute to improve Sales Forecast Accuracy by providing CS inputs through monthly forecast meeting with Sales Department; - Monitor KPI performance that delivers customer satisfaction and distribution costs improvement, enhance KPIs via process improvement and better communication between Supply Chain and Sales Departments. - Oversee and manage customer feedback and complaints to enhance customer satisfaction through continuous improvement; - Communicate and coordinate with other departments in identifying improvement opportunities through customer feedback and implement action plans to minimize complaints; - Directly involve in day-to-day CS tasks (Sales order processing, Invoicing Management, Customer complaint handling) and Sales Support tasks (sending quotations to customers, product re-qualifications). - Perform other related duties as assigned.
Yêu cầu công việc
Working experiences: - At least 05 years in similar position; - Knowledge of Chemical industry and SAP is a plus; - Experienced customer services to customers in industrial zones/ export processing zones are preferred; ** Qualifications/Education: - University Degree in Economics/Trade; - Proficient in English; ** Competencies: - Excellent interpersonal and supervision skills; - Ability to communicate and guide team members towards the achievement of business objectives and service standards; - Good initiative and drive to constantly review and enhance workflows; - Customer service oriented; organized and able to work under tight deadline and pressure; - Ability to process requests with accuracy and deliver within service standards; - Willing to take on additional responsibilities/task when assigned.
Quyền lợi được hưởng
- Attractive salary - Social insurance, health insurance, unemployment insurance according to Labor Laws - Good chance to study and develop career path stably
Địa chỉ : 5th Floor, Hai Au Building, 39B Truong Son Steet, Ward 4, Tân Binh District, HCMC
Người liên hệ : Bộ phận nhân sự Atotech Vietnam Co., Ltd.
Quy mô công ty : Từ 500 - 999 nhân viên
Although our history traces a long way back, Atotech was officially founded in 1993. Today, we are a global leader in the highly complex world of plating chemicals, equipment and services for printed circuit board (PCB), package substrate and semiconductor manufacturing, as well as decorative and functional surface finishing. Within the chemical sector, we have developed distinct capabilities in two core businesses: electronics and general metal finishing. Both of our business divisions are equipped with comprehensive experience, deep market insights and advanced solutions to address the specific needs of their respective markets. Atotech Vietnam has offices and laboratories equipped with modern analytical instrument in both Ho Chi Minh City and Hanoi to support our customer in Vietnam. Our commercial and technical staff are fully qualified and periodically trained to assist the customers in the choices of products and processes to improve their production's yield and quality. The mission of Atotech Vietnam is to ensure the same highest quality servies for the PCB and General Metal Finishing industries that our customers already enjoy with ATOTECH in their home country. If you want to find out more about Atotech and our product portfolio, please also visit our global homepage : www.atotech.com We’re currently looking for an individual for our sales office in Hanoi to start as soon as possible as a Account Engineer reporting to Business Manager