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Service Engineer

Rieckermann Gmbh Representative Office Hcmc

Địa chỉ công ty: 331 Nguyen Thuong Hien Str., Dist.10, HCMC, Vietnam

Mức lương: Thỏa thuận

Quy mô : Đang cập nhật

Địa điểm tuyển dụng: Hà Nội

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Lượt xem: 371 |

Ngày cập nhật: 15/09/2018 (2 năm trước)

Thông tin tuyển dụng nhanh

chức vụChức vụ:Nhân viên
kinh nghiệmKinh nghiệm:Không yêu cầu
hình thức làm việcHình thức làm việc:Toàn thời gian cố định
yêu cầu bằng cấpYêu cầu bằng cấp:Không yêu cầu
yêu cầu giới tínhYêu cầu giới tính:Không yêu cầu
số lượng cần tuyểnSố lượng cần tuyển:0 ứng viên

Mô tả công việc

Department:Customer Care Department
Geographical area to be covered:VIETNAM
Reports to Customer Service Manager
Location:Hanoi, Vietnam
Employment type:Full-time
The Service Engineer provides support to the Vietnamese market from a service standpoint as well as the ANCA Asia branch when required.
Provides the highest level of service support to our customers in Vietnam region and Asia as requested and measurable via customer reviews.
Successfully completes installations at the customer’s site as well as per the schedule.
Develop servicing skills through the help of ‘Other Asia’ Engineers as well as After Market Training courses.
Completes ANCA’s reporting system such as VCRM on time and as required.
Service and installation of machine tools on time, on budget as per schedule
Ability to provide customer service in a thorough and timely manner.
Quality of customer technical support and service – efficient and quality repairs, trouble shooting and diagnostic ability.
Achieves a high level of customer satisfaction with the service performed.
Quality of service and customer intelligence and feedback, i.e. accurate, currency, and usable.
Commitment to continuous improvement in all aspects of field service and technical support.
Self management ability.
Expression of core values
Establish and facilitate quality feed back sessions in order to improve quality audits, installations and warranty of medical installations worldwide.
Participates in the process of continuous improvement by providing concise, complete and accurate quality reports on a timely basis back to HQ.
Review and improve (SWI) and work practices to improve efficiency and product quality.
Health & Safety
Maintain a health and safe work environment and work with the Line manager to mitigate and eliminate hazards that put at risk fellow employees.
Remove any health and safety issues promptly.
Conduct routine safety audits and action issues identified promptly and reliably.
Participate in departmental risk assessments, incident reporting and incident investigations.
ANCA Asia Branch
ANCA Asia Branch Service Engineers
Aus Support
Engineering Department
Marketing Department
Product Managers
Customers in Vietnam region
ANCA distributor in Vietnam – Rieckermann
1.To assist on ad hoc tasks or projects as required by the Management.
2.Willing to work extra hours to complete tasks and fulfil customer’s needs.

Yêu cầu công việc

Demonstrable ability to develop and operate ANCA software including 3D Simulator
Demonstrable ability to operate CNC Grinding machines to produce commercially acceptable cutters & tools
Demonstrable ability to read and interpret engineering drawings & sketches.
Internal customer service excellence
External customer service excellence
Authentic & interpersonal communication skills
Highly Numerate
Demonstrates analytical competency in planning, decision-making and issue resolution
Demonstrates a strong performance measurement focus for analysis & continuous improvement
Rational decision making
Desktop application advanced skills for spreadsheet and database applications, Microsoft Word, email and Internet
Ability to influence customer behaviour
Ability to establish productive cross-functional relationships
Multi lingual with an ability to communicate, write and type in Vietnamese and English. Asian language proficiency highly desirable preferably and a distinct advantage
Ability to set & achieve own functional work priorities to meet key performance objectives
Ability to self-develop

Quyền lợi được hưởng

- Social & healthcare insurance as Vietnamese labor law
so sánh lươngSO SÁNH LƯƠNG Nộp hồ sơ

Chia sẻ công việc này !!!

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