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Service Engineer

Rieckermann Gmbh Representative Office Hcmc

Địa chỉ công ty: 331 Nguyen Thuong Hien Str., Dist.10, HCMC, Vietnam

Mức lương: Thỏa thuận

Quy mô : Đang cập nhật

Địa điểm tuyển dụng: Hà Nội

Ứng tuyển ngay

Lượt xem: 371 |

Ngày cập nhật: 15/09/2018 (2 năm trước)

Thông tin tuyển dụng nhanh

chức vụChức vụ:Nhân viên
kinh nghiệmKinh nghiệm:Không yêu cầu
hình thức làm việcHình thức làm việc:Toàn thời gian cố định
yêu cầu bằng cấpYêu cầu bằng cấp:Không yêu cầu
yêu cầu giới tínhYêu cầu giới tính:Không yêu cầu
số lượng cần tuyểnSố lượng cần tuyển:0 ứng viên

Mô tả công việc

General
Department:Customer Care Department
Geographical area to be covered:VIETNAM
Reports to Customer Service Manager
Location:Hanoi, Vietnam
Employment type:Full-time
The Service Engineer provides support to the Vietnamese market from a service standpoint as well as the ANCA Asia branch when required.
PRIMARY
PBO’S
Provides the highest level of service support to our customers in Vietnam region and Asia as requested and measurable via customer reviews.
Successfully completes installations at the customer’s site as well as per the schedule.
Develop servicing skills through the help of ‘Other Asia’ Engineers as well as After Market Training courses.
Completes ANCA’s reporting system such as VCRM on time and as required.
KEY ACCOUNTABILITIES
Service and installation of machine tools on time, on budget as per schedule
Ability to provide customer service in a thorough and timely manner.
Quality of customer technical support and service – efficient and quality repairs, trouble shooting and diagnostic ability.
Achieves a high level of customer satisfaction with the service performed.
Quality of service and customer intelligence and feedback, i.e. accurate, currency, and usable.
Commitment to continuous improvement in all aspects of field service and technical support.
Self management ability.
Expression of core values
Quality
Establish and facilitate quality feed back sessions in order to improve quality audits, installations and warranty of medical installations worldwide.
Participates in the process of continuous improvement by providing concise, complete and accurate quality reports on a timely basis back to HQ.
Review and improve (SWI) and work practices to improve efficiency and product quality.
Health & Safety
Maintain a health and safe work environment and work with the Line manager to mitigate and eliminate hazards that put at risk fellow employees.
Remove any health and safety issues promptly.
Conduct routine safety audits and action issues identified promptly and reliably.
Participate in departmental risk assessments, incident reporting and incident investigations.
WORKING RELATIONSHIP
Internal
ANCA Asia Branch
ANCA Asia Branch Service Engineers
Aus Support
Engineering Department
Marketing Department
Product Managers
External
Customers in Vietnam region
ANCA distributor in Vietnam – Rieckermann
SECONDARY
1.To assist on ad hoc tasks or projects as required by the Management.
2.Willing to work extra hours to complete tasks and fulfil customer’s needs.

Yêu cầu công việc

Demonstrable ability to develop and operate ANCA software including 3D Simulator
Demonstrable ability to operate CNC Grinding machines to produce commercially acceptable cutters & tools
Demonstrable ability to read and interpret engineering drawings & sketches.
Internal customer service excellence
External customer service excellence
Authentic & interpersonal communication skills
Highly Numerate
Demonstrates analytical competency in planning, decision-making and issue resolution
Demonstrates a strong performance measurement focus for analysis & continuous improvement
Rational decision making
Desktop application advanced skills for spreadsheet and database applications, Microsoft Word, email and Internet
Ability to influence customer behaviour
Ability to establish productive cross-functional relationships
Multi lingual with an ability to communicate, write and type in Vietnamese and English. Asian language proficiency highly desirable preferably and a distinct advantage
Ability to set & achieve own functional work priorities to meet key performance objectives
Ability to self-develop

Quyền lợi được hưởng

- Social & healthcare insurance as Vietnamese labor law
so sánh lươngSO SÁNH LƯƠNG Nộp hồ sơ

Chia sẻ công việc này !!!

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