Lưu công việc
SO SÁNH LƯƠNG
Nộp hồ sơ
Chức vụ:Nhân viên
Kinh nghiệm:Không yêu cầu
Hình thức làm việc:Toàn thời gian cố định
Yêu cầu bằng cấp:Không yêu cầu
Yêu cầu giới tính:Không yêu cầu
Số lượng cần tuyển:0 ứng viên
Hành chính - Văn phòng
Giáo dục-Đào tạo
Địa chỉ: 702 Nguyen Van Linh Boulevard, Tan Phong Ward, Dist.7, Ho Chi Minh City
Mô tả công việc
The Student Affairs Coordinator is primarily responsible for overseeing, coordinating and case managing complaints for students at RMIT Vietnam.
The position will provide confidential sensitive advisory and triage services for grievances submitted via the student portal and support grievances received via other pathways. This role will work with the integrity unit staff in Melbourne for reporting and evaluating complaints data trends, provide advice and support for professional and academic staff using the portal at RMIT Vietnam, and provide feedback to support improvement of the RMIT complaints management processes and function for RMIT Vietnam. The Coordinator will work with local academic and professional staff to identify and address underlying issues to improve the student experience.
The role will work closely with other members of the integrity unit, and in particular the Assessment Support and Student Conduct Coordinator at RMIT Vietnam and may be required to support student results, applications, conduct, appeals and related activities.
KEY SELECTION CRITERIA
Bachelors degree in a relevant discipline
At least 3 years of experience in a similar role or with a focus on provision of high quality front-line customer service advice and support, preferably in an education environment.
Experience in triage, complaint handling or case management. Experience in handling complex grievances and engagement in mediation or dispute resolution preferred.
Strong communication and interpersonal skills, including written communication and report writing and the ablity to communicate sensitive information using multiple modes.
Ability to engage effectively with a range of stakeholders, including those who may exhibit challenging behaviours.
Demonstrated experience in handling sensitive and confidential issues.
Demonstrated ability to work independently and as part of a team.
Experience working in a complex environment requiring the application of analytical and problem-solving skills and the exercise of sound judgement.
Excellent organisational skills, including the ability to prioritise tasks; high attention to detail and accuracy.
Proficient use of standard office software; experience with databases and online records systems.
Yêu cầu công việc
Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
Attractive salary package with base salary starting from VND 28,100,000 VND gross per month
Meal allowance VND 680,000; Clothing allowance VND 416,000 gross per month
13th month Tet bonus
Private premium medical insurance
20 days annual leave, 10 days sick leave per annum
Education fee support for staff dependents after a qualifying period
If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard at a BULATS Intermediate level (BULATS score 65), equivalent to IELTS (General) 6.0. RMIT Vietnam will require you to complete a BULATS test to assess your level of English before an offer of employment can be made.
HOW TO APPLY
Click on the ‘Apply Now’ in the link below. Applications close on 7 Jan 2018
Quyền lợi được hưởng
- Premium private medical insurance package
- 20 days of paid leave per annum
- Multi-culture and professional working environment
Giới thiệu về công ty
Rmit University Vietnam
Xem chi tiết công ty
Địa chỉ : 702 Nguyen Van Linh Boulevard, Tan Phong Ward, Dist.7, Ho Chi Minh City
Người liên hệ : Bộ phận nhân sự Rmit University Vietnam
Quy mô công ty : Trên 1000 nhân viên
RMIT Vietnam RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.