- Chức vụ: Trưởng nhóm
- Kinh nghiệm: 2 - 5 năm kinh nghiệm
- Hình thức làm việc: Toàn thời gian cố định
- Yêu cầu bằng cấp: Cử nhân trở lên
- Yêu cầu giới tính: Không yêu cầu
- Số lượng cần tuyển: 0 ứng viên
- Ngành nghề: Nhân viên kinh doanh
Mô tả công việc- Manage the outbound teams to ensure they meet the targets (around 20 – 25 members in team)
- Arrange and schedule working time for team members.
- Immediately recognize any cases which have fraud and report them to Unit Head of Sales to solve problems or complaints.
- Coordinate with related teams to solve any problem when required.
- In charge of coaching, giving orientation and training necessary for team members (CS Outbound Officer/ Specialist/ Senior)
- Follow up the trouble cases such as doubtful debt, bad debt & report them to Unit Head of Sales to get on-time solution.
- In charge of making periodic reports support for Unit Head of Sales.
- Undertake other tasks assigned by Head of Sales.
Working location: FE Credit Tower, 144 Cong Hoa Street, Tan Binh Dist.
Yêu cầu công việcBackground
- University Graduate, major in Finance & Banking/ Law/ Business Administration or relating area
- At least 2 - 3 years’ as the same positon or take role of Team Leader and be able to manage a team with over 10 members
- Understanding and experience working in Finance or Banking field is a plus
- Good verbal & oral communication skill
- Interpersonal, coaching and management skills
- Problem-solving and negotiation skills
- Proficiency in Microsoft Office software
- Good at both of Vietnamese & English
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