Victoria Sapa Resort & Spa, a member of Victoria Hotels & Resorts, is modeled after a mountain lodge with views over the charming town of Sapa, the resort’s lush gardens or impressive Mount Fansipan. Victoria Sapa Resort & Spa features 97 rooms with a beautiful landscaped garden. The resort has the following facilities: • Ta Van Restaurant and Ta Fin Bar embrace the ambiance of a mountain chalet with cosy fireplaces, spectacular views and a delectable cuisine • Victoria Spa offers body scrubs, wraps and body treatments, especially treatments unique to Sapa, like the Red Dao herbal bath • Fitness Centre with cardio and strength training machines • Indoor heated swimming pool • Billiards, Pétanque, Tennis court • Victoria Kids Club & babysitting service • Sightseeing tour services We are sure that with your support in providing excellent and personalized service, the resort will always maintain its reputation as a regular venue for guests visiting the region. To reach our objective of outstanding service and guest experience, we all have to work together to ensure our property operates in the best possible way. At Victoria Sapa Resort & Spa, the chance is open for all employees who show professionalism towards their work and long-term commitment to the company.
Quản lý điều hành, Thực phẩm - Đồ uống, Khách sạn - Nhà hàng
Hà Nội, Lào Cai
Job title: Restaurant Manager Department: Food & Beverages Report to: General Manager Employment status: Full time Job Location: Victoria Sapa Resort & Spa, Vietnam Direct report from: Restaurant Supervisors PRINCIPAL RESPONSIBILITIES • Manages the guest satisfaction efforts of FB department in accordance with TMGH expectation & standards. • Optimizes revenue of FB department and be responsible for department’s profit and loss. • Controls and maintains the department’ policies & procedures to ensure smooth operation. • Leads and trains all his subordinates in operation especially. • Transmits all the information relayed to him by his direct superiors and staffs to ensure developing the team.
Hành chính - Văn phòng, Nhân sự, Khách sạn - Nhà hàng
Hà Nội, Lào Cai
Job title: Human Resources Manager Department: Human Resources Report to: General Manager Employment status: Full time Job Location: Victoria Sapa Resort & Spa, Vietnam Direct report from: Assistant HRM, HR Officer POSITION PURPOSE Human Resources Manager establishes and implements HR procedures to ensure the efficient selection, development and recognition towards all hotel employees. HR Manager supervises and controls General affairs & Admin matters of the hotel as well. JOB SPECIFICATIONS 1. Technical Responsibilities: • Follow, implement and regularly audit Human Resources procedures according to ISO and TMGH standard. • Handle and be responsible for general HR enquiries and other special projects to HR departments 2. Recruitment and Job placement: • In charge of Recruitment Planning and Execution • Prepare Job Description & make sure that all job advertisements follow position Job Descriptions • Prepare and place all internal & external advertisements for recruitments • Screen CVs, first round interview, recommend shorted list for the vacancy and Reference check for recruitment • Recommend, approve for job placement: transfer, promotion, demotion • Keep record and update HR Database • Double check and submit for approval for new contracts and employment packages paperwork’s 3. Training and development: • Training budget - yearly preparation and get approval for action • Coordinate with Group training Manager and workplace trainers to conduct training for employees • Conduct general orientation/induction training for newly hired employees 4. HR Budget planning & control: • Work closely with HoDs, FC and GM to submit yearly HR budget and HR revised budget following guidelines of TMGH • Based on the approved HR budget, implement and control it strictly for each and every position • Recommend changes and get approval for HR budget in need • Ensure HR P&L is on the track of the budget and logically reflect the personnel performance to the HR costs 5. Compensation and benefits: • Assist develop remuneration strategy and policy for hotel staff • Recommend and implement full compensations packages for local and expats positions: basic salary, insurances, benefits and other welfare • Double check monthly salary calculation and final payments for resigned employees • Double check PIT registration, Insurance Matters and payment 6. Labor law and HR policies: • Update and implement labor law in compliance with company policy and group policy • Update, implement and maintain Hotel Operation regulations and Labor Collective Agreement 7. Employee performance appraisal: • Plan and submit employees KPIs following the guidelines from Head Office • Plan, implement and produce all performance appraisal for all staff following KPIs and Job Descriptions • Conduct meeting with staffs for performance and salary review if needed 8. Legal, Administration and secretariat: • Complete the necessary legal documents: certificate, licenses for the hotel • Handle Inspections from authorities and audit team • Visa, passport, work permit: submit for new approval, renewal and extensions • Approve for leave applications forms and submit it to GM • Arrange travel and business trip for hotel staffs/managers 9. Employee welfare & employee relation: • Preparation and organization of Annual Staff Party and yearly Staff Outing • Work on budget and plan to send staffs/managers to TMG Day • Work closely with Trade Union to produce Annual plan for staff activities to improve the staff welfare • Recommend employee recognition / rewards • Staff building control: implement and monitor regulation for all rooms • Approve for accommodating, moving or leaving staff building • Staff changing rooms comfort and cleanness (daily control & inspection, assets protect and maintenance and recommend for improvement in the area) 10. Others: • Supervise to update and enrich the Announcement Boards including Organization Chart, Memo, New working regulations, staff welfare