- Maintain the current customer, finding new customers, maintaining & expanding new services to current customers. Implement & achieve sales target. - Finding new customers, maintaining & expanding new services to current customers. Implement & achieve sales target. - Identify and fulfilled customer requirements through effective customer relationship management and implementation of appropriate sales and marketing plans. - Build the sales strategies and organize activities to support business operations. - Collect and report to sales management about customer feedback. - Build the plan to develop the customer networks. - Monitor and communicate market developments to sales manager & BOD.
- Deal directly with customers either by telephone, electronically or face to face. - Respond promptly to customer inquiries. - Checking sailing/ flight schedule and providing pricing to Sales Team. - Handle and resolve customer complaints _ both sea and air shipments. - Obtain and evaluate all relevant information to handle product and service inquiries. - Provide delivery information and send SMS weekly to customers. - Process orders, forms, applications and requests. - Organize workflow to meet customer timeframes. - Communicate and coordinate with internal departments. - Follow up the voyage of the shipment and keep customer updated information. - Provide feedback on the efficiency of the customer service process. - Follow up with overseas offices to ensure that the proper documents have been received on time. - Follow up with the airlines/shipping lines to ensure the arrival information are correct. - Perform above and other tasks with the goal of operational excellence and always in compliance with the company rules and regulations. - Maintain a pro-active follow up of all shipments (especially information updates towards the customer). - Have a clear focus on profitability. - Avoid or reduce cost whenever possible. - Establish and maintain a close cooperation with local and overseas colleagues and partners - Closely focus on the achievement of targets (KPI’s) as set by the organization (continuous improvement). 1/ IMPORT SEA & AIR: - Contacting with overseas agent for new shipment & inform timely to customer about vessel/flight schedule to get their approval. - Sending draft Bill to customer for checking & confirm. - Closely follow up sailing/flight schedule, keep customer informed timely if any changes/delayed. - Requesting pre-alert docs from Overseas agent once vessel/flight departed & sending Bill on board to customer timely. - Submitting/uploading on E-Manifest timely. - Sending Arrival Notice to customer & Issuing Delivery Order timely. Issuing Debit Note in systerm - Solving problems related to import shipments quickly & effectively. - Communicate & coordinate with internal departments. 2/ EXPORT SEA & AIR: - Contact shipper/ Overseas agent for new shipment & inform timely to Shipper about vessel/flight schedule to get their approval. - Sending draft Bill to shipper for checking & confirm. - Closely follow up sailing/flight schedule, keep customer/overseas agent informed timely if any changes/delayed. - Sending pre-alert docs to Overseas agent once vessel/flight departed & keep sending Bill on board to shipper timely. Issuing Debit Note in systerm - Solving problems related to Export shipments quickly & effectively. - Communicate & coordinate with internal departments.
- Set up standard procedure of new customer - Provide quotation and custom service to VIP customer - Handle project shipment from door to door - Co-operate well with partners/ co-workers (customs, forwarders, carriers, trucking companies…) to provide good service to customer & also avoid any trouble - Effectively solve customers’ complaints (if any) - Consulting to customer the proceed shipment, im- export document ( air, ocean) - Arrange daily working for docs staff (making B/L, D/O, and other shipping documents) - Handle daily working related to operation and documentation - Solving all the matters/problems related to operation jobs - Report to Manager/ Director for any irregularity - Experience about Customs clearance and trucking arrangement will be a plus - More detail information will be discussed in the interview - Receive & prepare set of Customs Declarations documents (HS code) - Accurate and timely entry processing through local Customs - Prepare for customs clearance formality, Liquidation - Update clearance status in a timely manner to customers - Co-ordinate with local trucking company for pickup/delivery - Adherence to procedures and productivity standards and ensure smooth flow of files - Studying/updating local Customs regulation - Take up additional tasks as required of Company
* Due to the business demand, we are seeking for Senior Accountant. This vacancy will work in Ho Chi Minh Head Office. Please see below job descriptions: The person is going to perform senior tasks and observe the daily operations of office, including other tasks related to Accounting/HR fields. - Will report directly to General Manager. . Financial reporting and analysis • Ensure compliance of company policies • Ensure compliance of local tax regulation **PRINCIPLE DUTIES, AND RESPONSIBILITIES • Manage and control Account Receivable. • Manage and control Account Payable Complies, reviews and analyzes financial and/or operational performance on revenue trends on monthly basis and presents findings and recommendations to senior management