- Maintain the current customer, finding new customers, maintaining & expanding new services to current customers. Implement & achieve sales target. - Finding new customers, maintaining & expanding new services to current customers. Implement & achieve sales target. - Identify and fulfilled customer requirements through effective customer relationship management and implementation of appropriate sales and marketing plans. - Build the sales strategies and organize activities to support business operations. - Collect and report to sales management about customer feedback. - Build the plan to develop the customer networks. - Monitor and communicate market developments to sales manager & BOD.
- Deal directly with customers either by telephone, electronically or face to face. - Respond promptly to customer inquiries. - Checking sailing/ flight schedule and providing pricing to Sales Team. - Handle and resolve customer complaints _ both sea and air shipments. - Obtain and evaluate all relevant information to handle product and service inquiries. - Provide delivery information and send SMS weekly to customers. - Process orders, forms, applications and requests. - Organize workflow to meet customer timeframes. - Communicate and coordinate with internal departments. - Follow up the voyage of the shipment and keep customer updated information. - Provide feedback on the efficiency of the customer service process. - Follow up with overseas offices to ensure that the proper documents have been received on time. - Follow up with the airlines/shipping lines to ensure the arrival information are correct. - Perform above and other tasks with the goal of operational excellence and always in compliance with the company rules and regulations. - Maintain a pro-active follow up of all shipments (especially information updates towards the customer). - Have a clear focus on profitability. - Avoid or reduce cost whenever possible. - Establish and maintain a close cooperation with local and overseas colleagues and partners - Closely focus on the achievement of targets (KPI’s) as set by the organization (continuous improvement). 1/ IMPORT SEA & AIR: - Contacting with overseas agent for new shipment & inform timely to customer about vessel/flight schedule to get their approval. - Sending draft Bill to customer for checking & confirm. - Closely follow up sailing/flight schedule, keep customer informed timely if any changes/delayed. - Requesting pre-alert docs from Overseas agent once vessel/flight departed & sending Bill on board to customer timely. - Submitting/uploading on E-Manifest timely. - Sending Arrival Notice to customer & Issuing Delivery Order timely. Issuing Debit Note in systerm - Solving problems related to import shipments quickly & effectively. - Communicate & coordinate with internal departments. 2/ EXPORT SEA & AIR: - Contact shipper/ Overseas agent for new shipment & inform timely to Shipper about vessel/flight schedule to get their approval. - Sending draft Bill to shipper for checking & confirm. - Closely follow up sailing/flight schedule, keep customer/overseas agent informed timely if any changes/delayed. - Sending pre-alert docs to Overseas agent once vessel/flight departed & keep sending Bill on board to shipper timely. Issuing Debit Note in systerm - Solving problems related to Export shipments quickly & effectively. - Communicate & coordinate with internal departments.
- Set up standard procedure of new customer - Provide quotation and custom service to VIP customer - Handle project shipment from door to door - Co-operate well with partners/ co-workers (customs, forwarders, carriers, trucking companies…) to provide good service to customer & also avoid any trouble - Effectively solve customers’ complaints (if any) - Consulting to customer the proceed shipment, im- export document ( air, ocean) - Arrange daily working for docs staff (making B/L, D/O, and other shipping documents) - Handle daily working related to operation and documentation - Solving all the matters/problems related to operation jobs - Report to Manager/ Director for any irregularity - Experience about Customs clearance and trucking arrangement will be a plus - More detail information will be discussed in the interview - Receive & prepare set of Customs Declarations documents (HS code) - Accurate and timely entry processing through local Customs - Prepare for customs clearance formality, Liquidation - Update clearance status in a timely manner to customers - Co-ordinate with local trucking company for pickup/delivery - Adherence to procedures and productivity standards and ensure smooth flow of files - Studying/updating local Customs regulation - Take up additional tasks as required of Company
Due to the business demand, we are seeking for Senior Accountant. This vacancy will work in Ho Chi Minh Head Office. Please see below job descriptions: The person is going to perform senior tasks and observe the daily operations of office, including other tasks related to Accounting/HR fields. - Will report directly to General Manager. . Financial reporting and analysis • Ensure compliance of company policies • Ensure compliance of local tax regulation PRINCIPLE DUTIES, AND RESPONSIBILITIES • Manage and control Account Receivable. • Manage and control Account Payable Complies, reviews and analyzes financial and/or operational performance on revenue trends on monthly basis and presents findings and recommendations to senior management