Air Freight Officer

- Ensuring Consol and Shipment is registered in EDI /Operational System
- Provide complete and necessary information to internal/external suppliers to arrange pick up with optimum efficiency.
- Providing customers with pick-up and delivery information and ensuring speedy response to clients’ (internal/external) needs.
- Send Booking confirmation to shipper /Supplier where required.
- Ensures all required documents are received from Supplier and where required scanned into EDI.
- Expedites Export customs clearance and security formalities (where required) in line with local legislative requirements.
- Confirms shipped on board and initiates tracking/tracing of cargo and reporting to stakeholders of any missing/delayed cargo
- Solving problems, as quickly and efficiently as possible, while reporting anydiscrepancies and customer complaints as SER’s with a view to preventing recurrence.
-Liaising with suppliers (agents, carriers, overseas agents) regarding any delays orissues. Liaising with supervisor and/or colleagues on matters, keeping him/her
informed where necessary.
- Ensure customer and agent Invoicing and financial cost processing (local, overseas, commissions), are completed within the required time frames and in accordance with the company’s Global business objectives.
- Send Pre alert to Overseas office/ Agent in line with Global Business Objective
- Adheres to Global process standards in their daily work  to ensure they deliver a high quality customer experience to all customers, internal and external. 
- Ensures that in their daily work System usage is optimised in order to increasethe productivity and efficiency.
- Adhere to the company procedures regarding workplace health & safety.

- Insurance based on Vietnam Labor Law.
- Salary: 10-15M