6 năm trước

Application Support Consultant ( ERP, Retail Pro)

Thỏa thuận

Hồ Chí Minh

trg international

Ngành nghề: Dịch vụ IT phần mềm IT Phần cứng - mạng

Mức lương: Thỏa thuận

Cập nhật: 13/10/2018 ( 6 năm trước)

6 năm trước

trg international

Dịch vụ IT phần mềm IT Phần cứng - mạng /

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Việc làm đề xuất bởi AI365

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11/11/2018 ( Đã quá hạn)

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Hồ Chí Minh

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MÔ TẢ CÔNG VIỆC

- Monitor the queue of incoming client cases submissions through phone, email, and web. - . Work with the client to reproduce problems and ensure cases have all the necessary information to proceed with the troubleshooting process. - Resolve issues or provide work - around solutions using authorized tools and follows documented policies and procedures. - Must be able to handle multiple concurrent tasks with minimal supervision. - Analyse help desk trends to identify opportunities to improve the quality and value for each of our clients. - Work in an environment of multiple shifting priorities. - Create / update knowledgebase articles. - Record issues / problems. - Cultivate relationships with the clients to better the support experience. - Provide customer satisfaction in the area of support service, in a timely fashion.

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Giới tính

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Độ tuổi

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- Bachelor’s Degree in Computer Science, Accounting, Sales or Business related field.
- Experience with enterprise purchasing, inventory best practices and techniques is preferred.
- Experience in the same business line such as SAP, Oracle, etc/
- 2-3+ years of application support experience
- Working knowledge of SQL
- Knowledge and experience in enterprise Accounting.
- Excellent communication, analytical skills, and problem solving skills.
- Must be a team player, self-motivated, self-starter and quick learner.
- Ability to organize and prioritize work, with the ability to multi-task.
- Ability to communicate effectively, verbally and in writing, to interact effectively with internal and external users, peers, and management, to clearly and concisely communicate, to develop good working relationships and use facilitation skills.
- A strong technical mind set with a comfort working in technical environments.
- Fluently English (Good in Verbal and written)
- Chinese is advantages (Optional)
- Customer oriented