- For Application System Support: Performs root cause analysis for common/complex errors reported and works towards finding suitable workarounds - Identifying performance improvement initiatives for the assigned process - Makes recommendations to improve processes and Automate opportunities - Escalates difficult issues to responsible party(ies) (SME/Vendor) - For Internal Process Support: Delivers effective, efficient, and accurate support on Process Improvement and OPEX, People Engagement, Performance Management - End to End Service Quality, Productivity and Process Capability through business practices, process and technology changes - Collaborates with stakeholders to deliver effective and efficient result - Taking responsibility for data collection, analysis and reporting - Addressing critical issues and offering solutions for reliable and error free service - Creating/maintaining macro driven solutions for automation of tasks - Streamlining customer reporting - Creating reporting standardization - Work with stakeholders to outline the specific data needs for each business method analysis project - Interpret data, analyze results using statistical techniques and provide ongoing reports - Functional know-how in air, ocean freight, VAS and Supply chain management - Ability to analyze problems, determine & capture facts and determine solutions to resolve the issues - Adhoc Requirement
YÊU CẦU
Kinh nghiệm
Không yêu cầu
Bằng cấp
Không yêu cầu
Giới tính
Không yêu cầu
- Expertise is required for the application of practical methods and techniques, work procedures and processes - Passion for service delivery & responsiveness – and for identifying how to constantly improve - Ability to create initiative idea and think on how to make it different from day to day on daily operation process basis - Focus on result and process orientated mid-set - Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition - Well organized when working under pressure - Able to manage cross-functional interfaces - Independent working and critical thinking skill - Excellent communication (verbal, written listening and presentation) skills required - Strong analytical skills (analyzing referrals, creative thinking) - Good presentation skill - Basic knowledge on coding (VBA, VB, Web design and cloud service…) - Expert in MS Office - Fluent in English (written and spoken)
QUYỀN LỢI
- Thưởng theo năng lực - Bảo hiểm sức khỏe 24 / 24 - Du lịch teambuilding hằng năm
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