Claims Assessment (Sr.) Specialist

Department: Claims/ Operations
Reports to: Claims Manager
* Job Scope / Position Summary:
The role is designed to carry out claim assessment in accordance with Company’s guidelines and principles; ensure service TAT, quality and productivity.
* Main Responsibility:
• Justifying the validity and completeness of claim file
• Giving out approprate requirement for information, documents and investigation
• Making sound claim assessment and accurate claim decision
• Providing excellent service to customers, agency force and others
• Handling customer’s complaint
• Monitoring pending claims and ensuring service TAT
• Taking charge of other tasks/projects as and when assigned by Claims Manager
* Key Result Area:
- Service TAT
- Claim assessment quality
- Claim assessment productivity

- Companys Policy