Customer Experience Agent

14.000.000 VNĐ

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Dịch vụ
Customer Experience Agent

Customer Experience Agent

Mức lương

14.000.000 VNĐ

Địa điểm

Hà Nội

Hạn nộp

22/07/2026

Kinh nghiệm

0 - 1 năm

Công ty

Y'OUR Personalized Skincare Xem trang công ty

Công ty

Mô tả công việc

JOB DESCRIPTION If you're a fresh and energetic graduate who is also self-driven, earnest, and willing to learn & develop a career as a customer experience agent in a dynamic and challenging start-up environment, then we want you on our team! Location: Ha Noi / Hybrid - Both offline & online, team meeting offline 2 times per week in Hanoi, flexible locations.Employment type: Full-time - No Moonlighting allowed / No part-timeJob Industry: Skincare - Main Markets: U.S. & Canada.Standard package: 10 - 14 million VND/month (Base salary + Monthly bonus)Working hours: 8.0 hours per day (flexible hours) with 1 weekly day-offProbation: 02 months (100% salary)5 annual sick leaves, and 12 annual paid leaves. Paid national holidays according to Vietnam’s official schedule A DAY IN THE LIFE After training, develop a thorough understanding of our services, products, and customer service operations in a fast-paced start-up environment, including across multiple e-commerce platforms.Proactively and promptly address customer queries and resolve issues/requests with thoughtful and accurate responses across multiple communication channels (Email - primary, TikTok Shop messages, and other social platforms) to ensure the highest level of customer satisfaction.Coordinate closely with team members to resolve customer requests efficiently and on time.Actively follow up on customer concerns to ensure complete resolution and satisfaction.Support tasks related to the customer journey, such as testing new features, moderating TikTok livestreams, managing order fulfillment, and handling review improvement initiatives.Assist with upselling opportunities and managing payment processes, including handling chargeback requests.Learn in-depth skincare knowledge with the support of our team of skincare experts to transition into a skilled skincare consultant capable of providing tailored advice to customers.Gather customer insights to propose improvements and introduce new features, products, and processes. Collaborate with the team to implement these improvements to enhance the overall customer journey.Prepare daily and weekly reports detailing allocated working hours and progress toward monthly goals to ensure alignment with team and company objectives.Undertake additional tasks assigned by Managers to support teamwork and contribute to achieving team and company goals. REQUIREMENTS MUST HAVEFluency in written English: minimum 7.0 IELTS writing or equivalent (certificate is not required)Fresh graduate/Junior - up to 1 year of experienceTrustworthy and reliable, with a high level of honesty and integrity in all tasksAbility to handle sensitive information with discretionVery detail-oriented and careful with every assignment, ensuring high standards of accuracy and quality in all tasks.Proactive Attitude: A proactive can-do attitude, thrives on minimal supervision and exhibits a high degree of responsibility and initiative.Resilience and a strong work ethic suited to the demands of remote workDriven to complete tasks and achieve goals efficiently, leveraging flexible hours to work smartly without adhering to a traditional 9-to-5 schedule.Patience and the ability to remain calm in stressful situations.Personal Laptop.The cover letter & CV must be in English PREFER TO HAVECustomer-driven mindset: be able to manage, prioritize, and follow up on customer requests in an organized and actionable manner to achieve the highest level of satisfaction.Enthusiasm for customer satisfaction, solutions & start-up environment.Strong passion & knowledge for skincare or experience in the beauty industry is a great plus! HOW TO APPLY COMPLETE THE FORM HERE: https://forms.gle/8UDjFvobMqFfohoE8As part of our hiring process, shortlisted candidates are required to complete an Application form and homework assignment before the interview.Due to time constraints, we may only respond to results via email to selected candidates. Please regularly check your Spam or Promotions mailbox for any emails from us.Note: This position operates under a contractor service agreement. As such, the offered amount will be wire transferred monthly in USD, with no additional benefits or paid obligations such as social or health insurance included.

Quyền lợi

Standard package: 10 - 14 million VND/month (Base salary + Monthly bonus)Working hours: 8.0 hours per day (flexible hours) with 1 weekly day-offProbation: 02 months (100% salary)5 annual sick leaves, and 12 annual paid leaves. Paid national holidays according to Vietnam’s official schedule

Yêu cầu

0 - 1 năm kinh nghiệm

Đại học trở lên

Giới tính: Không yêu cầu

Độ tuổi: Từ 18 đến 50 tuổi

Thông tin công việc

Lượt xem

1098

Chức vụ

Nhân viên

Bằng cấp

Đại học trở lên

Số lượng cần tuyển

2 người

Hình thức làm việc

Toàn thời gian cố định

Thời gian thử việc

2 tháng

Cập nhật

04/06/2026 (1 ngày trước)

Ngành nghề

Dịch vụ

Lĩnh vực

nhân viên dịch vụ khách hàng

Địa điểm làm việc

Tỉnh thành:

Hà Nội

Quận huyện:

Quận Hai Bà Trưng

Địa chỉ chi tiết:

Quận Hai Bà Trưng, Thành phố Hà Nội, Việt Nam

Hồ sơ bao gồm

Cover LetterResume/ CVCOMPLETE THE FORM HERE: https://forms.gle/8UDjFvobMqFfohoE8

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Hạn nộp hồ sơ: 22/07/2026

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