Customer Experience Development Assistant - Temporary Staff - 6 Months Contract

The CX Development Assistant will directly work in Customer survey process in order to get customer experience on Schneider Electric
• To be our customers’ advocate and single point of contact for all queries on Customer Experience
• To be key factor of CNPS 2.0 Program deployment
• To establish and maintain positive, long-term relationships with our customers through open communication and continuous feedback
• To continuous improvement and maximizing customer’s satisfaction
• Ensure every interaction creates the optimal customer experience.
• To promote Schneider Electric as a differential brand in the market.
A. Digital Customer Experience (CX) Campaign support
1. Take part in deployment of new Customer Experience survey method _ CNPS 2.0
2. Extract sample list from bFO database and do verification the contact list with salesman
3. Prepare data following Global templates and submit on time into Digital system before due day
4. Co-ordinate with processes owner to follow up Survey progress & result
5. Take responsibility on bFO database about Customer name / contact name/ email / phone number, to support survey campaign
6. Support the training material to all user
7. Do the communication about Digital CX campaign to internal and external
8. Follow up the response rate and take action
B. OES _Customer experience survey management
1. Validate customer survey result by listening audio record
2. Do call back customer to clarify unclear negative feedback to support the root cause investigation
3. Customer visit arrangement: contact salesman + customer for scheduling
4. Work with bFO leader on contact information updating by using OES calling status
5. Send thanks Gifts to customers who have good feedback contributing to SE grow
C. Customer database
Work with customer or salesman to fulfill customer email into bFO database

- 13th month bonus and variable bonuses offered to successful candidates - Premium health care plan according to policy - Extensive training, career and development opportunities in Vietnam and overseas.