Customer Relationship Management Supervisor

Main Job Purpose:
“PureIt” have launched premium segment product portfolio with lots of new launched RO products in end of year 2017 so after sales service/CRM plays a key factor for the business. CRM supervisor will co-ordinate/monitor the quality of Licensed Service Providers (LSPs) to enable controlling the quality of the After Sales Service.
• Co-ordinate and monitor the quality of Licensed Service Providers (LSPs) in resolving product or service problems, expediting correction and replacement spare parts, following up to ensure resolution, assist with placement of refunds or exchanges.
• Training for LSPs about product knowledge, process & NetSuite.
• Improve capability of LSPs, the after-sales service quality, conduct LSPs audit.
• Coordinate internal/external members for execution of projects (Partnership, Micro Financing systems, Direct to Consumer model...).
• Other tasks assigned by line manager.

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