Executive (Motor Claims) - Ho Chi Minh City

KEY OUTPUTS:
- To handle and settle motor claims in HCMC (all channels: Banca, Direct, Agency and Broker).
- To ensure the loss adjusting approaches to be properly conducted and managed either on the case by case basis or overall pending claim list.
- To ensure properly and timely reporting of claims exceeding HCMC limits to Hanoi HO for guidance and instructions at the early stage until final settlement.
- To be responsible for claims management and loss control activities as required by the Company.
- To join the required trainings to be delivered by outsourced providers or by MSIG Regional Offices.
- To deliver necessary training sessions to junior staff, garage staff, banca staff and sales staff.
- To use and manage the E-Claim System and its related tasks/projects in order to well support the motor claims services of MSIG.
- To comply with the guidelines of the Claims Manual and compliance requirements.
- To set appropriate reserves within the authorized limit and report to authorized persons as required;
- To follow up outstanding claims information and negotiate with claimants for settling of the claims;
- To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services;
- To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
- To prepare reports, statistics for relevant internal meetings.
- Contribute to the sales function of the Company:
o Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
o Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
o Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
- To execute other office tasks as required by the Company.

- Premium - 15 days per year - Annual Trip